Extrapolating necessary information seemed to be a challenge in addition to the check in process. I had called and spoke to someone who worked at the hotel and was provided with information with regard to booking a room. In fact I booked the room whilst on the phone with this person. When I showed up to the hotel I was told that I had to pay additional monies to what I had already prepaid.
That aside I was told that we could check in at 10am ( I was already in Jamaica visiting with my cousin). So I we arrived at 10am and was told at that time that we would not have a room until 3pm. I told the attendant that this was not acceptable especially since I was misinformed. She told me that she would try to have a room for us at 12 or 1pm...Long story short after getting more run around we got a room at 230pm (only after my family member lost it on the attendant).
The rest of the stay panned out...Food good....beaches good...service not bad....room pretty decent....activities good....Despite the rocky start I would return....
- Official Description (provided by the hotel):
- Escape to the all-inclusive splendor of the legendary 730-room Sunset Jamaica Grande Resort in Ocho Rios with its spectacular variety of amenities, divine dining, spa and stellar location. A beautiful white-sand beach fringes the resort while five lavish pools meander through this beachside complex, featuring waterfalls, plunge pools, Jacuzzis, swaying rope bridge and swim-up bars. Amenities include five restaurants, two beach grills, eight bars, two kids clubs, non-motorized water sports, full-service spa, air-conditioned fitness center, tennis, mini casino, nightly entertainment, disco, shops, business center, conference facilities, weddings and much more. Services abound, offering the ideal getaway for singles, couples, families and groups. The sensational Lighthouse Waterslide opened in April 2007. ... more less
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- Also Known As:
- Sunset Jamaica Grande Ocho Rios
- Sunset Jamaica Grande Resort Spa
- Sunset Jamaica Grand Resort
- Sunset Grande Jamaica
- Sunset Jamaica Grande Hotel
- Jamaica Grande Hotel
- Sunset Jamaica Grande Resort Ocho Rios