I recently stayed at Columbus Heights for one month and I have never been treated in such an unprofessional manor. With the passing of Hurricane Dean, all of Columbus Heights had no power for 7 days. As you may know, the property Columbus Heights occupies also contains apartments belonging to Skycastles. I heard from an employee of Skycastles that their guests were being reimbursed for the several days the property had no power while the rest of the city of Ocho Rios did have power. When I went to the office to ask for a refund, I was told to prepare a list of spoiled food and that I would be reimbursed for the spoiled food and the cost of my stay during the time we had no power while the rest of Ocho Rios did. This totaled $176 including $70 promised by the manager for spoiled food and $106 to reimburse us for the time we could not use any of the amenities we stayed there for (ie air conditioning, hot water, kitchen, swimming pool, ect.). This was agreeable to me despite the fact that my mother had also come down with a stomach virus from eating spoiled food or drinking bad water for which I incurred around $50 in medical bills. In addition, because we had no electric while Ocho Rios did, we were forced to eat out for an entire week for which they would not reimburse us anything. I would not have stayed at Columbus Heights if I knew that I would not be able to use the kitchen. There were far cheaper rentals without kitchens, however I was trying to save money by cooking. As a result, I went back to the US with the $30, not the promised $176, that the office gave me. They claimed we were never promised $70 for food and called us liars. In addition they kept the $106 for the rental, trying to justify it by saying that it was the cost of a plate and two glasses that we broke and to clean a couch that the maid had sprayed with bug spray and now had to be cleaned at our expense. Moreover, the staff of Columbus Heights treated us with absolutely no respect, calling us liars when we told them that we never received the message that we could be moved when the electric went on in some of the property. Also, as I was leaving with after picking up the $30, the assistant manager made faces at me as if she were an angry child. Now, they are threatening to fire a security guard who helped us during the hurricane for simply talking to us. I have NEVER experienced such an unprofessional staff at a hotel despite the fact that I have traveled to over 15 countries and stayed in many, many hotels.
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