We spent a week at Couples Tower Isle from Jan 8-15, 2013. I see there's another review from this same time period, and I am not going to read it until I'm done typing my own review.
We have been to Jamaica four times now, three of which have been at a Couples' resort (first two times were at Swept Away).
We were disappointed overall. The resort is quite small and in need of updating in most areas. The pictures on the website don't look the same as the actual resort, that's for certain. The main pool area is a prime example. Service left a lot to be desired in certain areas, and it just wasn't up to snuff for a Couples' resort and price.
One woman at the guest services desk was just short of rude and clearly did not like being disturbed by guests asking questions. We ended up avoiding the desk when she was there. I didn't see her smile once, and her answers were clipped and short.
We were also not happy to discover our Romance Rewards points were wiped clean. The program has changed from four years to just 12 months. We went expecting the perks we believed we'd earned by staying 21 nights, but we got nothing since it's been 24 months since our last stay. We found through several conversations that other RR members had no clue about the change, either. Poor marketing, Couples! In addition, they were out of the Repeaters' t-shirts, so people didn't even get those. In and of itself, this wouldn't make or break a stay, but it's the little things that add up....and it didn't seem as if Couples cared too much about keeping their repeat clientele too happy.
Shy of a couple outstanding employees, we didn't get the feeling like anyone really liked working there. Deon at the omelette station and a couple of the bellmen were great, but other than that, it didn't seem as if employees were too thrilled to be there and serving the guests.
If the beach is important to you, this is not the place for you. Head to Negril. We felt very confined at CTI. The entire beach took less than two minutes to walk, and then there's nowhere to go. If you are at CTI, that's it -- there's nowhere else to go. This will appeal to some, but we love to walk the beach (my fault for not knowing this before we went).
I think what bothered me the most was the poor service in the patio buffet. Over 50% of the time, one of us had to leave the restaurant and go fetch drinks at the bar outside. Breakfast and lunch were the worst. Now, we are not lazy people, and it did not kill us to do this, but when we are paying thousands of dollars to enjoy a vacation at a high-end spot, we shouldn't HAVE to do this. The servers were busy talking to each other and sometimes bickering. Sometimes we wouldn't even have water until at least half way through the meal. Beach drink service was also terrible. To be fair, only one server was responsible for the entire beach, and the beach was packed since the island was never open because of the winds. Still, Couples should have responded to the situation and made it right.
Our room was clean but needed updating. The bathroom smelled like pee, but it was clean. I think it was just in the tiles, and with the humidity, the smell came out. We loved our housekeeper, Jean. She was a gem!
Eight Rivers was excellent (both service and food). Repeaters' Dinner was also outstanding.
The Patio buffet, which is were you'll eat most meals, was a bit boring. The cocktail party on Monday night was very nice, as was the International Night on Saturday.
Someone on the bus on the way to the airport summed it up perfectly. She said, "CTI felt like a hotel, not a RESORT."
We definitely saw some bright spots, but overall, we didn't feel the service, the staff, and the facility lived up to the Couples' brand/reputation/promise. We won't return here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.