I will start by saying I was prepared for the worst on this trip. We had booked our trip at the Couples Ocho Rios Resort, but were later told that it was to be renovated when we were supposed to stay and that we would need to pick another resort. I was very disappointed, as I had gone to a lot of effort when chosing which of the resorts to go to and we were traveling as a group of 6, so we had to find one all of us could agree on. We finally agreed on another resort, but were told that the rooms comparable to ours were not available, so we settled on Sans Souci. I had read many good reviews on this site, but also many bad...so I was a bit worried. I shouldn't have been.
After a red-eye flight, the lounge at the airport is wonderful, relaxing, and cool. We only had a short wait and the ride to the resort was comfortable and uneventful.
Since our flight came in at 6:30am and we arrived at the resort at 9am, our rooms were not ready (check in is at 3pm) so we went and had breakfast and wandered around the BEAUTIFUL grounds a bit. We were tired from the red eye flight, and they made an big effort to get us rooms as soon as possible, but we still had to wait until about 1:30pm. We did find a shady hammock to take a nap on though.
Our rooms were beautiful, 2 room suites (Ocean Suite/Building F). We were not in the area that had been renovated yet, but the room was still very nice (although the bathroom was a little dated and water pressure is come and go). One of the couples in our group had one of the renovated rooms (Building G) and theirs was much nicer, but I hear our building was next on the calendar. We had an incredible view, and while it overlooked the Balloon Bar and was very active and loud on some nights, it was obvious that they were considerate of the guests in the area that wanted peace and quiet. First of all, they moved the nightly festivities around to different locations on the resort so that it wasn't loud every night. Secondly, they ended by 11pm , changed to a quieter activity that moved indoors, and ended that by about Midnight.
The activity directors were incredible , Nolan & Kimberlee, and their helper (whose name I know I will butcher, so I won't try) are so much fun! They really try to get people involved in the big activities. I do think that some of the smaller activities get by if you don't read the schedule and look for them. MAKE SURE YOU READ THE SCHEDULE AS SOON AS YOU GET THERE. Some of the activities are only offered once a week and if you miss them, you miss them.
The food was excellent at every restaurant. We made reservations early on and had no problems getting tables, even for our group of 6! I will say that as a diabetic, it was hard to find enough food that was on my diet...very few veggies...but I still found ways to eat without being too bad. Besides the stairs had me walking off all the extra sugars! BELIEVE ME THEY ARE NOT KIDDING ABOUT THE STAIRS! We counted from our room in F building to the beach and there were over 150 stairs to climb, each way! It is great exercise...but not good if you have any disability that makes climbing stairs difficult (some in our party did).
We found some of the staff extremely good and nice, others not so much...but I did find that if you smiled, called them by name, and were nice to them...they opened up, smiled, and treated you much better. Our maid was a doll, not a great cleaner...but a doll! Our favorite bartender was Rohan...but most of them were very nice...make sure you try some of the special drinks...but stay away from the "White Lightening"!
When they say all-inclusive they mean all-inclusive. We have been to many "all-inclusive" resorts that you ended up having to pay for good liquor, pay for the trips, pay for the activities... not here! Everything was included (EXCEPT the spa, and some of the Golf fees, but more on that later). We went Kayaking, Snorkeling, Sailing...it was great.
A MUST DO is Dunns River Falls, it is incredible! But be warned...you must be able to climb and hike. This is not a good trip for someone that has any disability that makes walking or climbing difficult. Make sure you have water socks and wear a bathing suit...you will get very wet and you have to have shoes that can grip the rocks and be under water the whole time.
The only bad part of the whole trip was the Golf. We reserved a 8am golf time. The information in the room says the course is 3 miles away and does warn you there will be fees to rent clubs, pay the caddy, get a cart, etc. Those fees are quite hefty if you have a large group like we did...but the greens fees are included. When we got to the desk to get our passes, there was no one there, and the rest of the staff was busy doing check out. When we finally got the passes and got on board the bus, we read on the back of the pass that there was a dress code...no tank tops etc. The ride to the course was about 45 minutes (they take you to a Super Clubs several towns over). When we got there two of us were told that our clothes did not meet the dress code. We had on sleeveless tops, NOT tank tops. We were told that as they did not have a collar we could not golf, but for $30 we could buy one of the ones that they had in the pro shop. They were quite ugly...and being a little bit on the busty side, I found that even the XL was much too tight...so I rode in the cart with my other dress code offender and kept score. It would have been nice to have been warned about this dress code either by staff when we signed up, or in the info book in the room (I looked before I dressed, as I knew there were dress codes at most clubs), or especially when we were handed our passes wearing the clothes we were leaving in. I would have run to the room quick and changed! We made the best of it however, and still had fun...So one bad experience out of the whole week...not bad.
I have heard complaints that there are too many older people there, but we saw all ages. Our group consisted of a couple in their 30's, a couple in their 40's and a couple in their 60's...we all felt comfortable. Because it is a Couples Only resort, there is no "meat market" or "party animal" feel to the place... so if that is what you want, go elsewhere.
As with any hotel, there is some theft. Be wise...leave anything of value in your safe when you leave the room. In our party someone had a (new in the box) disposable camera stolen, but we had two that we left out the whole time that never got taken. Someone else forgot something in their room and came back a few minutes later to find someone in their bed room...he said he was looking for the room service tray, but they hadn't ordered room service. I would never leave cash, credit cards, jewlery, cell phones, cameras, etc. out.
All in all, an absolutely incredible trip! We truly hated to leave! I came home fully relaxed and ready to take on all the kids and their scheules again! BTW - when you have 3 kids...the best part of a Couples Resort is there are NO KIDS...anywhere!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.