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“FANTASTIC!!” 5 of 5 stars
Review of The Jewel Dunn's River Beach Resort & Spa

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The Jewel Dunn's River Beach Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Mammee Bay | PO Box 858, Ocho Rios, Jamaica   |  
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Ranked #6 of 40 Hotels in Ocho Rios
Goderich, Canada
1 review
1 helpful vote 1 helpful vote
“FANTASTIC!!”
5 of 5 stars Reviewed February 17, 2011

small, but amazing! The rooms were always clean, and it was really nice to have your room "prepared for bedtime" music on, bed turned down...amazing. The Staff was absolutly awesome, friendly, helpful, and always smiling! Food was top notch, the restaurants were fantasic! Gotta try the pizza! Entertainment staff and music was incredible. Had a absolutly terrific time, I will be returning! One of the best resorts I have ever been to!

  • Stayed January 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol B, Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, August 6, 2014
Good day, due to glitches in our computer system your comments were not seen or responded to previously. The team at The Jewel Dunn’s River wish to apologize for this and want to express our appreciation for your feedback. Please be assured that we have now corrected the computer glitch and thank you for your comments. We certainly appreciate that you took the time to give us you your feedback as we continue to ensure our service delivery and product exceed your expectations. We look forward to the opportunity to host you again at our resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,303 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,309)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 17, 2011

My boyfriend and I recently stayed at the Jewel over V-day weekend. From the moment we got off the shuttle bus to check in to the hotel, we were greeted by staff with a damp cloth to cool us off due to the hot weather. Our ocean view room was spectacular!! Cleanliness was a major focus for me, and the Jewel far exceeded my expectations.

The food was delish!!! We can only vouch for the breakfast we had every morning, which was always on point. However, we did eat at the Moonstone restaurant on the resort, and the food was just fare. The service was also a little slow, but it could've been due to us eating an hour before closing.

There are soooo many activities to do on the resort, however, we opted to do more tourist stuff off the resort!! But you definitely won't be bored on this resort!!!

I highly recommend this resort to anyone coming to visit Ocho Rios!!! From the bartenders to the cleaning staff, this was definitely a top-notch resort!!!

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol B, Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, August 6, 2014
Good day, due to glitches in our computer system your comments were not seen or responded to previously. The team at The Jewel Dunn’s River wish to apologize for this and want to express our appreciation for your feedback. Please be assured that we have now corrected the computer glitch and thank you for your comments. We certainly appreciate that you took the time to give us you your feedback as we continue to ensure our service delivery and product exceed your expectations. We look forward to the opportunity to host you again at our resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 17, 2011

I was quite disappointed with The Jewel. The service, staff, food, rooms and entertainment left much to be desired. While some of the staff was very kind (those in positions to get tipped), I felt as though the others had rather be anywhere else. Entertainment at night was either horrible, or absent. I went to the disco one night only to find there were 3 people in there with pre-recorded music. The evening talent show reminded me of camp when I was 10.

I am 35, and felt young at this resort. Most of the other guests were a bit older, probably around 60. At most resorts I have been to similar to this one, the average age is considerably younger which makes the resort more lively.

The food at the outside grill and the pizza oven is fantastic. But unfortunately the food at the restaurants isn't. Thin dry, pieces of fish, lasagna that tasted like cinnimon had been added. The steak and lobster at Platinum was pretty good. Dinners also took a VERY long time. Portions are similar to those at other all-inclusives - small, but you can have as many or as much as you want. No complaints there.

The rooms were tired, small and needed some attention. I was in the Diamond tower. The beach wasn't good, but we knew that going in and it didn't matter to us. We much prefer the pool. However, I could have done without the barbed wire fence.

The drinks, bartenders, Gems (especially Shyan and Starr) were great! Top shelf brands were at each and every bar. I also enjoyed the massage at the spa - well trained massage therapist.

Despite these issues, the people I traveled with made the vacation fun.

  • Stayed February 2011, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeweldunns, Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, February 22, 2011
Dear Guest,

Thank you for taking the time to give us your feedback. We are glad that you enjoyed many of the features of our hotel, including our Pizza our Platinum restaurant, and our staff.

Our managers and I are always available to help any guest with any slightest challenge that they may have and improve their vacation.

You should be pleased to know that we have now removed the razor wire that the previous company had placed there years ago in response to several comments.

Regarding our accommodations our rooms are a standard size and we state the square footage on our website.

Thanks again for your constructive criticism as we always want to know exactly where we need to improve for everyone to have an excellent vacation.

Regards,
Scott Robbins
Hotel Manager
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Killen, Alabama
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 17, 2011

My husband and I met our friends at the Jewel and stayed for 10 days. It was wonderful! The resort, the staff, the food, the room, the Super Bowl Tailgate Party, the Special Friday dinner and manager's cocktail party --- It all was great!!! Don't hesitate to stay here. We will be back! We have stayed all over the Carribean and this is one of those special resorts that is on the top of the list. Thanks for a great vacation to Scott and all the staff!!!!

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol B, Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, August 6, 2014
Good day, due to glitches in our computer system your comments were not seen or responded to previously. The team at The Jewel Dunn’s River wish to apologize for this and want to express our appreciation for your feedback. Please be assured that we have now corrected the computer glitch and thank you for your comments. We certainly appreciate that you took the time to give us you your feedback as we continue to ensure our service delivery and product exceed your expectations. We look forward to the opportunity to host you again at our resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Conway, New Hampshire
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 16, 2011

Good resort for: unlimited drinks, pool activities, groups of friends traveling together

Not recommended for: more seasoned travelers, those looking for upscale experience or helpful staff, quiet relaxation, people looking for places to walk (beach, grounds)

  • Stayed February 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeweldunns, Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, February 17, 2011
Dear Guest,

Thank you so much for staying at the Jewel as well as your kind words. I also appreciate your constructive criticism in your efforts to help us provide our guests with an excellent experience.
I am sad to hear you felt that our staff was not friendly enough, it is actually our staff the most complimented aspect of our resort.

Thanks again for your feedback and we look forward to your return.
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Ossining, New York
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 16, 2011

The Jewel was an amazing establishment to stay at. My boyfriend went as a mid-winter getaway and could not be happier. You have the perfect mix of relaxation and party time. The food was pretty good, my favorite restaurant was Platinum (the Caribbean one). The staff was the best part of the trip, they were so accomodating and fun. You can get whatever you want from them and they always make sure you are ok. The one and only complaint I have is the long bus ride to and from the airport (2 hours) but the stay made it worth it. The rooms are small but really nice and the Diamond building includes a stocked liquor cabinet with mixers and a jacuzzi tub. Excursions are easy to plan through the JTL desk...I highly recommend the Dunn's River Falls trip. This was an amazing trip and I will definitely be coming back.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOHN M, Hotel Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, August 6, 2014
Good day,

Due to glitches in our computer system your comments were not seen or responded to previously. The team at The Jewel Dunn’s River wish to apologize for this and want to express our appreciation for your feedback.

Please be assured that we have now corrected the computer glitch and thank you for your comments. We certainly appreciate that you took the time to give us you your feedback as we continue to ensure our service delivery and product exceed your expectations.

We look forward to the opportunity to host you again at our resort.

John M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Maine
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
63 helpful votes 63 helpful votes
1 of 5 stars Reviewed February 15, 2011

We went for our 20th anniversary and it was a very poor choice. The resort reservations people assured us this was a quiet, peaceful, and romantic place, perfect for a getaway celebration. I said I was looking for someplace with a long, lovely beach and grounds to walk. I was told that this had it all.
No, I would consider this an alcohol camp for young adults, with loud, drunken people, extremely loud and constant music, below average food, and staff that acted like camp counselors.
The beach was tiny; could walk the length in 3 minutes, and one one side was a wall with razor wire to keep locals from coming across and bothering guests. Locals would hang out right at the perimeter of the small swimming area, trying to entice guests to buy things. Grounds were small, with no real places to walk.

And customer service?? When we had a problem with the noise level of the room, rather than an apology, we got attitude. We were finally downgraded to a quieter room (though nicer rooms were available) and would not be compensated or given difference in what we paid "because it is your choice to move." (forgive me for wanting 10 minutes without pounding bass!) After going through 5 different people, the customer service manager finally said the best he could do would be to write letter to my travel agency to explain and verify room downgrade in case they would return difference. He still did not have it ready for us a week later and he was conveniently out when I asked to see him. Front desk staff said he would e-mail this to me. I never received it. There was also no recognition of our 20th anniversary, which certainly would have been customary in any decent hotel or resort.
This was an extremely disappointing place and a waste of money. But if customer service, food, and relaxation does NOT matter to you...go for it.

  • Stayed January 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeweldunns, Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, February 18, 2011
Dear Guest,

Thank you for coming to the Jewel for your vacation. There are various areas on property that offer aspects that you were looking for. Quiet areas include the pool near the piano bar, the area near the moonstone deck and the pier during the day. If you want a little more activity the main pool deck can provide that.
Although our beach is 600 feet we have lush ground and a pitch and putt golf course with a turtle pond attached that guests really enjoy walking around as well as feeding the turtles.

You should be pleased to know that we have now removed the razor wire that the previous company had placed there years ago in response to several comments.

I do apologize for the music from our neighboring hotel and have asked them in many occasions to tone it down. The lobby and pool area have mood music playing, had you requested to turn it down we could have most certainly tried to accommodate your request.

I understand you did not find anything you liked in the 6 restaurants on property; had you mentioned it, our chef is always available to create something for you in that case.

We have sent a letter to your travel agent stating that you did request a room change that was in a lower category further away from the music next door.

Upon arriving we do ask guests to fill out a form stating if you are celebrating a special occasion and we are usually quite efficient in sending something special to the guest’s room.

Once again thank you for vacationing with us.

Regards,
Scott Robins
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Jewel Dunn's River Beach Resort & Spa

Address: Mammee Bay | PO Box 858, Ocho Rios, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Ocho Rios
#2 Family Hotel in Ocho Rios
#4 Top resorts Hotel in Ocho Rios
#5 Romantic Hotel in Ocho Rios
#6 On the Beach Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
#6 Spa Hotel in Ocho Rios
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Jewel Dunn's River Beach Resort & Spa 4*
Number of rooms: 250
Official Description (provided by the hotel):
Introducing The Jewel Dunn’s River, a new Jamaican beach resort located mere moments from one of Jamaica’s top attractions – spectacular Dunn’s River Falls. The Caribbean’s most romantic, adults-only Jamaican resort is the perfect spot for couples, honeymooners and idyllic weddings. Plus, our all-inclusive resort features the unique ‘Jewel Only’ exclusives you can only discover here. Imagine watching a movie from the comfort of a pool raft and dining by candlelight on a pristine beach – that’s just the beginning. Now visualize your first breath in the morning being filled with fresh ocean air from your room’s private balcony. Picture yourself sipping handmade rum punch served by a pool concierge. Anything is possible at The Jewel. ... more   less 
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Also Known As:
The Jewel Dunn`s River Beach Resort And Spa
The Jewel Dunn`s River Beach Hotel Ocho Rios
The Jewel Dunn's River Beach Resort & Spa Jamaica/Ocho Rios

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