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“Outstanding New Year at the Jewel!!!!” 5 of 5 stars
Review of The Jewel Dunn's River Beach Resort & Spa

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The Jewel Dunn's River Beach Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Mammee Bay | PO Box 858, Ocho Rios, Jamaica   |  
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Ranked #7 of 41 Hotels in Ocho Rios
Certificate of Excellence 2014
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Outstanding New Year at the Jewel!!!!”
5 of 5 stars Reviewed January 22, 2014

This resort is absolutely amazing, food was fantastic, staff is excellent and plenty of activities for everyone!!! Other couples that we spoke to had nothing but great things to say about the resort, we will definitely go back!!!! This was our third trip to an all inclusive resort and The Jewel was my favorite!! :)

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimoneW35, Guest Services Coordinator at The Jewel Dunn's River Beach Resort & Spa, responded to this review, January 26, 2014
Dear Guest,

'Outstanding,' 'Amazing,' 'Fantastic,' are words we like to hear! Thank you for reviewing us and we look forward to your promised return.

Regards,
Tara Wilson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,611 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,423)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Port Byron, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2014

We stayed at the resort in Jan 2014 Had a great time. Resort was on the smaller scale, but was perfect for our group of 6, we could get loungers on the beach and pool side together with no problems. rooms were clean and nice. Food was good, was seated right away for dinner. Tuesday nights are dinner on the beach Jamaica style with entertainment, that was great.
Gregory at the poolside grill was extremely friendly, Great personality. Pizza at the wood fire grill is awesome. Spa treatment was really good. Kelso the lifeguard was great. Happy feet & (sorry forgot the other guys name), Sassy & Coco Puff did a supper job with activities and entertainment. All in all we had a great, Nice place would highly recommend!!

Room Tip: We had the premium room on second floor on the corner, not a great view, we could see a little of th...
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimoneW35, Guest Services Coordinator at The Jewel Dunn's River Beach Resort & Spa, responded to this review, January 26, 2014
Dear Kim,

Thank you for your review and recommendation. We're happy that you enjoyed yourselves here and hope you will all come see us again soon!

Regards,
Tara Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 22, 2014

We stayed at the Jewel 12/27-1/3/14 and had a fantastic vacation. We had an Ocean view Concierge room, very comfortable with a great view, the mini-bar was stocked daily. We weren't disappointed with any of the bars or restaurants, from the breakfast buffet, to pizza (excellent thin crust) or jerk chicken / pulled pork lunch available on the pool deck, to evening dining and nightcaps at the Tree Lounge. Very pleasant and attentive staff throughout the resort. The pools and beach were fabulous. The Jewel went above and beyond for the New Year's Celebration on the pool deck. The atmosphere, food, entertainment, even the ice sculptures were awesome. We will definitely return for another week in paradise at the Jewel.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimoneW35, Guest Services Coordinator at The Jewel Dunn's River Beach Resort & Spa, responded to this review, January 26, 2014
Dear Wayne,

Thank you for letting us know how much you enjoyed your vacation. We appreciate that you chose us and look forward to your return.

Regards,
Tara Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 21, 2014

We traveled to the Jewel Dunns River for one week at the end of November 2013. We booked a mountain view room which was very large and had a nice view of the mountains. The resort is very nice and well kept, the beach is small as expected but we still enjoyed it as we spent more time at the pool. I had emailed Nackehia before our trip and booked a cabana and private dinner on the pier. She had everything organized for us when we arrived and was excellent to work with! The only problem we had was my husband has a shellfish allery which was clearly indicated on our menus we completed but he was still served shrimp at our private dinner on the pier but otherwise it was wonderful.They did end up gving us a refund on the dinner portion of the package after I explained what had happened.

The only other problem we ran into was on the 4th day of our one week stay the power went out in the early morning and still was off at 6pm and the hallways and rooms have no emergency power or lights so everything was lit by candle light including the hallways which I thought was a bit unsafe.Everyone was in the lobby trying to figure out what was going on, the staff were still trying to check people in without any phones or computers working. It was very chaotic.They did offer to move us to the Jewel Runaway Bay for the night which we choose to do because the water was also off by this time.i can manage without power but not water. Nackehia helped us get a room at the Jewel Runaway Bay and organized transportation for us within 30 minutes of me speaking with her. It was about a 25 minute drive to the other Jewel resort and when we arrived they had upgraded our room to one with a small plunge pool. The plan was to go back the next day but because my husband perferred the beach at this hotel we asked if we could stay in the upgraded room at no extra cost for the remainder of our vacation and they agreed. I did not like the room as much at the Runaway Bay Jewel because they have not all been upgraded so the mattress, furniture and bathroom needed some upgrades. Very similar restaurants at both resorts except no Platinum at the Jewel Runaway Bay. The beach is much nicer for snorkling and they allow you to snorkel outside the roped off area and lots of fish to see. Also if you like to walk along the beach you can walk a long way down the beach one way, the other way is blocked by the pier. I think if you are traveling with kids the Runaway Bay Jewel is a great choice as they have kids programs and food choices.

I did find the food at the both Jewels was good but not excellent. All of the desserts tasted like they had been previously frozen.The pizzas were excellent. The drinks were good but not alot of fresh fruit added mostly frozen sugary slush added. I love Sangsters Jamaican Rum Cream but they do not have it at any of the bars which I found unusal since it is locally made. They had something similar but it did not taste good at all so I only tried it once and could not finish it. Definitly not Sandles quality for food or drinks but not the Sandles price either.

Even with the move to the other resort half way through our vacation the week was still great.

We did a snorkling excursion at the resort which was really good but I was a bit turned off when the guide suggested we tip him well because he was going to give us a VIP tour. We always tip anyway for all services received but it should not be suggested by staff, very inappropriate.

We booked an excursion to the Blue Hole with Rusty and it was the highlight of our trip. The guides are amazing and the pictures do not do it justice. I would definitly go again!

Thank you Nackehia for making our vacation extra special!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimoneW35, Guest Services Coordinator at The Jewel Dunn's River Beach Resort & Spa, responded to this review, January 26, 2014
Dear Shelley,

Thank you for your review. We appreciate you telling us about your experience here and we will examine your concerns.

Regards,
Tara Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 21, 2014

Stayed at the resort in June 2013 and had a wonderful time. Beach was a little small but if that is the only negative I can come up with, they're doing something right. Food, drinks, activities, amenities, all above expectations!

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimoneW35, Guest Services Coordinator at The Jewel Dunn's River Beach Resort & Spa, responded to this review, January 26, 2014
Dear Jeff,

Thank you for your review and we're happy we could have exceeded your expectations!

Regards,
Tara Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 19, 2014

Jan 10 - 17
I have been to 8 resorts in multiple sunny destinations and this is my favourite. Whether you are looking to have a relaxing vacation or one filled with fun and excitement, The Jewel Dunn's River can accommodate. We were a little worried that there would not be a nightlife due to the size of the property but ultimately the night life was so much better because of it. If you are not a night owl make sure to at least see the Silver Bird Steel Drum Band……..AMAZING.

The food was great on the resort but make the two minute trek to Scotchie's up the street. You could walk or taxi. We ate the whole menu and then ordered it again to bring back to the resort!

I highly recommend that you get to know the staff and as many locals as you can. They are beautiful people and have so many talents! Shout out to Ryan, Kevin (Aquamarine), Cornell, Kevin (Moonstone), Floyd, Dennis, and Anthony, you made our experience more memorable and were glad to meet and get to know you all.

Every little thing is gonna be alright.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimoneW35, Guest Services Coordinator at The Jewel Dunn's River Beach Resort & Spa, responded to this review, January 26, 2014
Dear Guest,

We are delighted to know that you found so much about our property to enjoy! Thank you for your review and for mentioning those team members who stood out for you. They will be commended for their efforts.

Regards,
Tara Wilson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shelburne
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 19, 2014

We stayed at the Jewel from Jan 6 - 13. From the moment we arrived we knew this was going to be a great resort. I cannot say enough about the staff, friendly, efficient and hardworking. Always trying to make your trip a little more special. The maids, gardeners, pool staff, reception and bartenders were awesome. We stayed in the Sapphire Building on the third floor with a beautiful ocean view. Highly recommend room 2320. The food was exceptional, the grill and Jesters Pizza was a bonus also. The resort has enough chairs around the pool and on the beach so you never had to worry about getting up early to reserve one. We went on two tours, the river tubing and Mystic Mountain, both were enjoyable and worth the money. We have been on many vacations and we have to say that The Jewel is now one of our favorites. A special mention to Richie Rich (Pool Staff) and Rohan (Gardener) for making our stay even more enjoyable with their daily smiles, good mornings and knowledge about Jamaica. We will definitely be booking another trip at the Jewel.

Room Tip: Ocean View is a must. The Sapphire building is close to buffets, pools and beach.
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimoneW35, Guest Services Coordinator at The Jewel Dunn's River Beach Resort & Spa, responded to this review, January 26, 2014
Dear Terry,

Thank you for naming those staff members who made your trip even more memorable for you. We appreciate your review and hope that you do return to us soon!

Regards,
Tara Wilson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Jewel Dunn's River Beach Resort & Spa

Address: Mammee Bay | PO Box 858, Ocho Rios, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Ocho Rios
#4 Top resorts Hotel in Ocho Rios
#4 Business Hotel in Ocho Rios
#5 Romantic Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
#6 Spa Hotel in Ocho Rios
#6 On the Beach Hotel in Ocho Rios
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Jewel Dunn's River Beach Resort & Spa 4*
Number of rooms: 250
Official Description (provided by the hotel):
Introducing The Jewel Dunn’s River, a new Jamaican beach resort located mere moments from one of Jamaica’s top attractions – spectacular Dunn’s River Falls. The Caribbean’s most romantic, adults-only Jamaican resort is the perfect spot for couples, honeymooners and idyllic weddings. Plus, our all-inclusive resort features the unique ‘Jewel Only’ exclusives you can only discover here. Imagine watching a movie from the comfort of a pool raft and dining by candlelight on a pristine beach – that’s just the beginning. Now visualize your first breath in the morning being filled with fresh ocean air from your room’s private balcony. Picture yourself sipping handmade rum punch served by a pool concierge. Anything is possible at The Jewel. ... more   less 
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Also Known As:
The Jewel Dunn`s River Beach Hotel Ocho Rios
The Jewel Dunn`s River Beach Resort And Spa
The Jewel Dunn's River Beach Resort & Spa Jamaica/Ocho Rios

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