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“Exceptional service at the Jewel” 4 of 5 stars
Review of The Jewel Dunn's River Beach Resort & Spa

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The Jewel Dunn's River Beach Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Mammee Bay | PO Box 858, Ocho Rios, Jamaica   |  
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Ranked #6 of 39 Hotels in Ocho Rios
Ottawa Canada
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Exceptional service at the Jewel”
4 of 5 stars Reviewed April 19, 2013

Well this holiday started off horribly. We chose Sunwing a vacation company in Canada. Big mistake. Later found out from other travelers to avoid them at all cost. Delayed trip by almost a day. Didn't get correct info from their agents who said we were not leaving till next day, almost didn't go to airport. Finally took off close to midnight. Had a non reclining seat. Exhausted when we got there. All passengers were upset. Terrible service on flight too. My husband even had to pay for his glass of wine. When we finally got to the hotel at seven am we were wiped out and slept all day so lost two vacation days. Sunwing could not have cared less. The hotel was a four star but staff were five plus star. Our room was five plus star as well. We had a honeymoon suite with butler service. Fabian, and the rest were so accommodating, caring and kind. They genuinely cared about our vacation. Unlike the Sunwing reps. Food was pretty good, beach small but private. Only real negative was the gym. Outdoor and one treadmill with no air-conditioning but they had watersports and group activities that I didn't do. Entertainment was great. The bar with the lights was spectacular as was the pool area. Quiet and cozy. Our daughters also went there and really enjoyed it. They are late teens, early twenties and even they realized how amazing the staff is. Everyone from front desk clerks and managers to servers and housekeepers were incredible. Tamara our housekeeper was such a hard worker, I appreciate all the extras she did for us without our even asking. The staff really want you to have a nice relaxing and fun time. They went the extra mile over and over. Thanks to everyone who works here. Amazing service. Special thanks to Desmond and all our butler team. As well as manager Carole who had to listen to my travel agent freaking out about crappy Sunwing. We will go back to your gorgeous resort only not with Sunwing

Room Tip: Oceanfront with butler service or mountainview
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daine G, Guest Relations Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, April 20, 2013
Dear Guest

Thank you for your review and sorry to know that it started off horible with Sunwing. I am delighted that we at the Jewel was able to make your vacation a relaxed and memoarble one, and we thank you for allowing us to do so.

Hope to see you again soon.

Regards

Daine Golaube
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,097 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,221)
Date | Rating
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  • Spanish first
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English first
Oro Valley, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2013

My wife and I just finished our Honeymoon at the Jewel. From the moment we walked on the property the staff was only looking for one word from us, "Wow." and only had two words in response, "Ya Man.".

We arrived to the property after 11pm. A long day of traveling had us in the beautiful loby in comfortable chairs. The bellman even took my backpack (which I had been holding onto the entire flight) with a simple. "You're in Jamaica now, no need to carry that.".

We were greeted warmly, given Rum!!! And a cool clean towel. Checkin was a breeze. Then up to our room for some room service (the only real food we'd had all day!). But the place was still alive. We were able to go down to the Bling and dance the night away before falling into our King Sized Four Post Bed.

The entertainment staff (Known as the Gems) were top notch. They knew us by the first day. Special shout outs to the Gems who made our stay so nice: Mayor, Baby Face, Floyd, Kat, Sassy and Happy Feet (some are even new facebook friends).

We reserved a cabana on the beach and it was such a great way to spend the day! Deloris, our waiter at our private dinner on the beach, was amazing! We had so much fun.

Be sure to stop by the Tree Bar and get Carl to make you a drink or 10. (We did!!).

We also heard from another guest about a trip offered by a local named Rusty. He took us to the Blue Hole for an unforgettable experience, cliff diving into deep fresh water pools, waterfalls and caves. The kids there were fantastic and I highly recomend it if you have the time or interest in something a little more "Jamaican" than the standard crawl on a bus go to a tourist site.

All in all, I can't say enough good things. Thank you, Jewel, for making our Honeymoon so easy and enjoyable!

-Bill

Room Tip: The Diamond Ocean View rooms are a little more expensive. But you get a jaccuzi tub, daily free alc...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daine G, Guest Relations Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, April 20, 2013
Dear Bill

Thank you and delighted that your stay throughout was a memorable one and we appreciate you taking the time to let us know. Thanks again and see you soon.

Regards

Daine Golaube
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2013

My boyfriend and I just returned from our 2nd time staying at the Jewel. It was fantastic. We took a private taxi to the resort from the airport because we hate to stop at all the other resorts. Our driver, Ipad, was great and the cost was very reasonable. Once at the resort Patrick took care of us from check in to taking our bags to the room. The room was clean and very spacious. We were on the 5th floor with an ocean view/balcony. All the guest service people were very pleasant and accomodating. It was nice to see alot of the same wonderful people we met last year, Shanna-Kay, Floyd, Joseph, Damon, Happy Feet, Mr. Ivan, Fallon, and we met Awesome this time. The food as always was great, the buffet was ever changing and The Jade was great. The spa was a 1st this time and Fallon did a wonderful job in making me relax. We are already planning our next trip and hope to see all the same happy faces. This resort will not disappoint anyone looking to have a nice relaxing time at an all adult resort.

Room Tip: Higher rooms have a better view of ocean and resort.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daine G, Guest Relations Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, April 20, 2013
Dear Brad & Christy

Thanks again for allowing us to host you and it was our pleasure, we are delighted that the second time around was just as memorable as the first. See you for the third very soon.

Regards

Daine Golaube
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 19, 2013

We booked the Jewel Dunns for our honeymoon. We picked it online because of a good deal we got. The resort itself is beautiful. The food is very good and the pools beautiful. The thing that makes the Jewel so amazing is the staff. They go above and beyond. We especially enjoyed the entertainment staff. You made our honeymoon incredible. A special thanks goes to Baby Face, The Mayor, Floyd, Happy Feet, Sassy and Kat. We hope to see you again in the future when we come back to Jamaica.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daine G, Guest Relations Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, April 20, 2013
Dear Guest

Thank you for your review and delighted that the staff made your vacationa memorable one, and remembered your name throughout your stay. It was our pleasure and hope to host you again soon.

Regards

Daine Golaube
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 17, 2013

Our second stay at the Jewel. We stayed at the end of 2010 and Apr 6-14, 2013. We loved it as much as the first time. We travel several times a year and usually don't repeat hotels, but we are glad we went back to the Jewel Dunns River. The resort has many friendly staff, beautiful grounds and nice but small beach. We expecially liked the beach party, dock dinner and the Silver Birds steel drum band, they are a must see. We contacted Rusty via the Bellmen and he took us to the Blue Hole, shopping and lobster dinner by the fishing hole. We went with our new Canadian friends John and Ginette and had a blast. The Blue Hole is a little physical but I recommend it. We were the only ones there and the guides were great every step of the way. My husband and I did the really high jump and loved it. Our room was on the 3rd fl in the main building and the room was larger then the Emerald room we stayed in first time, although I like the location of the Emerald rooms. We did not participate in the games by the pool/beach but spent the days on the beach by the quite pool. We really like the small size of the Jewel and recommend it.

Room Tip: We liked the Emerald Lani and the Sapphire room. The Sapphire room was larger even the bathroom was...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daine G, Guest Relations Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, April 18, 2013
Dear Guest

Thank you for your review and delighted that your second trip was just as great as the first. It was our pleasure and hope to host you again for the 3rd very soon.

Regards

Daine Golaube
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 16, 2013

My husband and I just returned from our Honeymoon and we had an AMAZING time. I have read previous reviews and I was skeptical about what to expect but let me tell you we had such a fabulous time.

We arrived and immediately were greeted by the front desk staff who welcomed us with cool towels and cold drinks. We stayed in the Diamond room and we were lucky to have alcohol and soda in our room at all times. The font desk called us daily to make sure we were having a good vacation. The housekeepers even offered to clean our room twice a day-we never needed this but it is a nice touch.

The food was very good as well. My husband is a bit of a food snob and did not complain once about the food. The pizza place was excellent and the grill which was open from 11 am-7 am was a good place for some jerk chicken and hamburgers, etc. The great thing is all of the restaurants except for 1 did not require reservations so we were rarely bound by a dinner schedule.

The entertainment staff made our trip. We were looking for an upbeat and fun time so the more active pool was perfect for us. There was a quieter pool which seemed to be popular for individuals not looking to get involved in the daily activities. There was always something to do-aquasize, pool games and volleyball to name a few.

There was nighttime activities but I will say this is not going to be a raging nightlife. It is very chill and calm during the night time even with activities. We never had a problem with this and often participated in the activities and mingled outside with other people.

I would recommend this resort for a couple who is looking for fun, relaxation and good company. We can't wait to come back!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daine G, Guest Relations Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, April 18, 2013
Dear Guest

Thank you and it was our pleasure to have hosted you and delighted that you had a ggreat time. Hope to host you again soon.

Regards

Daine Golaube
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 16, 2013

Thank you Jewlel Dunns River.- ....our stay was excellent. I have no complaints..really......
yes, its a bit older , but well maintained and plenty of staff!! All staff are pleasant and made out stay totally enjoyable. We met so many people from the USA and Canada! Dunns falls was great and also Mystic MTN.....zip line and bobsledding are fun!!
The enterainment staff......"The Mayor" were all very entertaining and FUN!! The steel drums show is a must!
Dinner on the beach and the pier were Awesome!! Thanks Jewel Dunn for making our first trip to Jamaica the BEST! WE will be back : )
Doreen was spa was amazing!!

Room Tip: Stayed in the Shaphire ocean view - 6th floor 2620..EXCELLENT view!!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daine G, Guest Relations Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, April 17, 2013
Hi Karen & Jason

Thank you for allowing us to be a part of the memories created and for that I am delighted that you allowed us to. This will be shared with them, in continuing to keep up the excellent work they are doing, and we are looking forward to hosting you again soon.

Regards

Daine Golaube
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Jewel Dunn's River Beach Resort & Spa

Address: Mammee Bay | PO Box 858, Ocho Rios, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Ocho Rios
#4 Top resorts Hotel in Ocho Rios
#6 Business Hotel in Ocho Rios
#6 Romantic Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
#6 On the Beach Hotel in Ocho Rios
#6 Spa Hotel in Ocho Rios
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Jewel Dunn's River Beach Resort & Spa 4*
Official Description (provided by the hotel):
Introducing The Jewel Dunn’s River, a new Jamaican beach resort located mere moments from one of Jamaica’s top attractions – spectacular Dunn’s River Falls. The Caribbean’s most romantic, adults-only Jamaican resort is the perfect spot for couples, honeymooners and idyllic weddings. Plus, our all-inclusive resort features the unique ‘Jewel Only’ exclusives you can only discover here. Imagine watching a movie from the comfort of a pool raft and dining by candlelight on a pristine beach – that’s just the beginning. Now visualize your first breath in the morning being filled with fresh ocean air from your room’s private balcony. Picture yourself sipping handmade rum punch served by a pool concierge. Anything is possible at The Jewel. ... more   less 
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Also Known As:
The Jewel Dunn`s River Beach Hotel Ocho Rios
The Jewel Dunn`s River Beach Resort And Spa
The Jewel Dunn's River Beach Resort & Spa Jamaica/Ocho Rios

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