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“Will definately return!!!” 4 of 5 stars
Review of The Jewel Dunn's River Beach Resort & Spa

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The Jewel Dunn's River Beach Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Mammee Bay | PO Box 858, Ocho Rios, Jamaica   |  
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Ranked #6 of 40 Hotels in Ocho Rios
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
“Will definately return!!!”
4 of 5 stars Reviewed April 16, 2011

My wife and I visited this resort during our wedding anniversary. We have traveled to many locations but this was our first time in Jamaica. Our travel agent suggested The Jewel and most of the online reviews were positive so we took a chance.

I can honestly say this resort was one of the best I have ever visited. Check in was great, everyone was friendly and helpful. The room looked just like the pictures, the bed was very comfortable...and the room was clean.

The food and drinks were better than average for an all-inclusive resort. This resort has 6 restaurants with everything from burgers and pizza to fine dining. Making dinner reservations for the restaurants that required was effortless compared to some other all-inclusive resorts. Also the drinks were not watered down like some other locations and they stocked just about anything you could think of to drink.

What impressed me the most was the staff's dedication to actually entertaining the guest. They issued a daily newsletter the the events for the day...each night they offered various interactive entertainment like guest talent shows or dance lessons. One night they had a big party on the beach where we all ate, listened to a live band and enjoyed the various skits the staff (and guests) performed.

The only negative is the beach was relatively small compared to other locations we have visited. That said, the beach and water was clean and they did a good job of keeping out anyone that did not work for the resort.

As an adults only resort you can do as little or as much as you want.All and all, this was one of the best resorts we have visited and we will definitely return!

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol B, Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, August 6, 2014
Good day, due to glitches in our computer system your comments were not seen or responded to previously. The team at The Jewel Dunn’s River wish to apologize for this and want to express our appreciation for your feedback. Please be assured that we have now corrected the computer glitch and thank you for your comments. We certainly appreciate that you took the time to give us you your feedback as we continue to ensure our service delivery and product exceed your expectations. We look forward to the opportunity to host you again at our resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,297 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,305)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
East Lansing, Michigan
1 review
5 of 5 stars Reviewed April 15, 2011

If you are debating about which resort to stay at, look no further. My girlfriend and I stayed at the Jewel for a week. It was an absolute blast!!! The staff there is wonderful. They are polite, fast and great to talk with. Everyone says hello as you pass by and anyone is willing to assist you with any questions or whatever you need. I can't say enough about the staff. They were flawless.

I have seen people on here saying that the service was slow. Unless you're a raging alcoholic and need your drink 5 sec after you finish your last one, the bartenders are always right on it. No complaints here. The food was fantastic. Moonstone has wonderful food and great desserts. The pizza was awesome. You can order it pretty much all day and they are pretty fast getting it to you.

If you are looking to book an excursion outside of the resort, I definitely suggest the snorkling and Dunns River Falls climb. It was way too much fun. The people on the catamaran were wonderful. Very fun, outgoing and a pleasure to be around. Dunns River was a lot of fun. If you do go to the falls, DO NOT BUY THE DVD AT THE END!!!!! They will ask you if you would like to purchase a dvd with everyone going up the falls, still shots of you personally as well as a 20 min background on Jamaica. Not so much. For $40 you get 25 min of seeing people going up the falls with "Ya Mon" every 5 seconds. Now I appreciate them getting people pumped up while you're hiking, but come really. They are all very friendly but the dvd is a complete rip off. Don't waste your money, just enjoy the experience.

The beach is very well groomed and never a problem getting a chair by the water. Also the pool was great!!! Perfect temp to cool off. The club "Bling" I think is just getting off the ground. Nott too much was happening there but they do have a house band and they definitely know how to play some killer reggae! They are a great band.

All in all the Jewel is a wonderful place to vacation. From the staff, the service, the cleanliness. Everything. It is a perfect getaway. Scott the GM for the hotel is very involved. He came out to thank everyone for staying with them which is quite rare for management to do. It was really nice to see that.

Do yourself a favor, stay here

Room Tip: Any room is great
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  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol B, Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, August 6, 2014
Good day, due to glitches in our computer system your comments were not seen or responded to previously. The team at The Jewel Dunn’s River wish to apologize for this and want to express our appreciation for your feedback. Please be assured that we have now corrected the computer glitch and thank you for your comments. We certainly appreciate that you took the time to give us you your feedback as we continue to ensure our service delivery and product exceed your expectations. We look forward to the opportunity to host you again at our resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, PA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 15, 2011

Just returned from a wonderful sty at The Jewel. We were having such an amazing time we extended our stay for an additional day!

As has been reported many times here, the staff, rooms and service was wonderful. My only complaints would be the length of the ride to/from the airport and that there was not more Reggae or music playing around the resort/ on the beach. I am not a fan of the group pool activities ( especially when the music is stopping and starting) and would have loved to just have some relaxing reggae music at the beach. We are in Jamaica after all! Music would also be ideal at the Piano Bar, since the pianist doesnt play until 10:30. Next time I will bring an ipod dock and be my own DJ!
The drinks were all good..even the house red wine and champagne. The food was much better than I have had at other all inclusives.

As mentioned in other reviews, the staff is great here. We had a great hobie ride with Steve, hilarious dinner entertainment from Blackie Chan at Jade Samurai, fun with Conrad at the Piano bar. We will definitely be back!

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol B, Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, August 6, 2014
Good day, due to glitches in our computer system your comments were not seen or responded to previously. The team at The Jewel Dunn’s River wish to apologize for this and want to express our appreciation for your feedback. Please be assured that we have now corrected the computer glitch and thank you for your comments. We certainly appreciate that you took the time to give us you your feedback as we continue to ensure our service delivery and product exceed your expectations. We look forward to the opportunity to host you again at our resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2011

Thank you so much for a great stay. My boyfriend and I wanted a relaxing place to spend a quick 5 days, 4 night trip. The ride from the airport was pleasant and laid back. The reception was warm and easy going. The room was phenomenal, the mountain view did not disappoint, it was beautiful.
I would like to name a few employees at the resort who were exceptional. These staff members really went above and beyond for Drake and myself. They are Shereene (not sure on the spelling...she was our server our last night in the Platinum restaurant-excellent service!), Decoy, Garfield, and Cherryon (these bartenders were also exceptional, very attentive and friendly and fun to talk to). Finally, we took a ride with Raymon (Ray Charles) on the Hobiecat, and he was excellent, we had a blast. Please let these staff members know how highly we think of them, they were so great. Also, all the staff in the gift shop were phenomenal.

There are only two slightly negative things we would like to mention. First, I understand that the bartenders are instructed to make weak drinks because it is easier to adjust if people want them stronger (not to mention it is cheaper). However, it would be nice not to have to ask every time for a normal amount of alcohol (one shot) in a drink such as a gin and tonic. The drinks were consistently weak. The second thing concerns the entertainment staff/show. We went a couple nights to Bling to see a show or band. The resident band was great, I wish people danced more but that is not the resort's fault. What was strange was one night for the "Cabaret" how these staff members (3 girls and one guy) were kind of hovering around the main singer. The woman singer was great, but the staff members looked so pained and forced being there, kind of dancing with her, that it really distracted the audience from the show. The staff members looked like they were miserable, and maybe they were, so I would say keep the entertainment but maybe lessen the forced staff involvement. I did get to talk with all of these staffers at other points, and they were great! So maybe just an off night for them all.

Room Tip: Mountain view is gorgeous! So many singing birds!
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  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol B, Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, August 6, 2014
Good day, due to glitches in our computer system your comments were not seen or responded to previously. The team at The Jewel Dunn’s River wish to apologize for this and want to express our appreciation for your feedback. Please be assured that we have now corrected the computer glitch and thank you for your comments. We certainly appreciate that you took the time to give us you your feedback as we continue to ensure our service delivery and product exceed your expectations. We look forward to the opportunity to host you again at our resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangor, Maine
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2011

My husband I just had a wonderful and relaxing week at the Jewel. We have stayed in many other AI's, both in Jamaica, various other Caribbean islands and Mexico--but this resort was the most pleasant of all. We are not drinkers, but we made up for that with our eating. The food was delicious and interesting! We especially loved the Italian restaurant, and this is remarkable as my husband is Italian, and very picky and critical. We enjoyed the beach and the hot tubs. Our room was very comfortable and the view from our balcony was delightful. All of the staff were accomodating, but the high point of our time was the Nature Walk with Leibert. He was so knowledgeable, and his passion for his foliage was contagious. All week afterwards, my husband I walked the grounds and tried to remember what he had taught us. We did take some excursions. It was a mistake for us to go ziplining (I I found it scary, but I guess it's one of those things that is nice to say you did ONCE), but we enjoyed tubing and climbing the falls. I had a wonderful massage in the spa.
We really appreciated that activities were available throughout the day, but there was no pressure to join. We enjoyed the nighttime entertainment, and found that there was plenty of variety.
We are thinking that when my daughter turns 18, we'll return as a family!

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol B, Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, August 6, 2014
Good day, due to glitches in our computer system your comments were not seen or responded to previously. The team at The Jewel Dunn’s River wish to apologize for this and want to express our appreciation for your feedback. Please be assured that we have now corrected the computer glitch and thank you for your comments. We certainly appreciate that you took the time to give us you your feedback as we continue to ensure our service delivery and product exceed your expectations. We look forward to the opportunity to host you again at our resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Sydney, Nova Scotia
1 review
5 of 5 stars Reviewed April 12, 2011

Enjoyed the Jewel every minute. All expectations were met or exceeded. the room was clean and the bed was very comfortable. Had concierge service but didn't use so can't rate it. (We were a group of friends so were busy all day - didn't stay in room much.) The meals were varied and presented well and plenty of bars so never any wait for a drink. The beach service was excellent (shout out to Kelso!) Always beach chairs available, hobie-cat sailing was awesome and snorkelling at resort ($25 for an hour) was OK. The beach was small but never felt crowded at all and it was so close to the rooms. Everything was close! That's what I loved about this resort - it's size - but it still offered plenty of amenities with very little planning required. However because it's small there was less participation by guests in the entertainment but not from lack of enthusiasm from the staff. Jason and the rest of the gang did everything they could to keep people smiling even if it was as simple as remembering your name all week long. You can't beat the Jamaican people and their spirit and for that alone I will return

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol B, Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, August 6, 2014
Good day, due to glitches in our computer system your comments were not seen or responded to previously. The team at The Jewel Dunn’s River wish to apologize for this and want to express our appreciation for your feedback. Please be assured that we have now corrected the computer glitch and thank you for your comments. We certainly appreciate that you took the time to give us you your feedback as we continue to ensure our service delivery and product exceed your expectations. We look forward to the opportunity to host you again at our resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
2 reviews
Reviews in 2 cities Reviews in 2 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 12, 2011

This was the first time my husband and I have stayed in Jamaica at an all-inclusive. We have visited other times while on a cruise, but only for the day. I was the visiting group fitness instructor for the week at the Jewel and we had the best time! The resort was only 30% full we heard, and it is a smaller resort to start, so some days it did seem quiet. . We never had any problem getting a chair or towel.

The resort itself is wonderful, the staff is the most friendly, accomodating group of people we have seen in all our years of traveling. They made the stay truly special. I don't think they know the word no! Food was very good, drinks plentiful. The beach is on the smaller side, but that is ok if you are prepared for it. Beautiful dinner on their pier one night for all the guests, movies out by the pool twice during the week, bonfire was cancelled due to showers and the beach party was moved to the pool deck for the same reason. They will take you on the Hobie cats out for sailing or teach you to use them so you can sail yourself during the week, ask for Steven and sail to the James Bond beach. Kayaks also readily available. We did not do any excursions, just stayed on the property the entire week.

The resort is quiet in the evenings, that may be due to the fact that it wasn't even half full, but we were in bed by 11 or so each night. The piano guy didn't come out until after 11 and the one night we stayed up for him, there were only a few people hanging around. It would be nice if he was out earlier for those that aren't interested in the shows or sitting inside at Bling.

Also we thought that it would be nice to add some desserts to the menu at the grill so that you could get a little something sweet later at night. Or maybe a soft serve machine??

Send me a message if you have any specific questions I can answer. I would not hesitate for a second to recommend this resort to anyone. We would go back in an instant.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol B, Manager at The Jewel Dunn's River Beach Resort & Spa, responded to this review, August 6, 2014
Good day, due to glitches in our computer system your comments were not seen or responded to previously. The team at The Jewel Dunn’s River wish to apologize for this and want to express our appreciation for your feedback. Please be assured that we have now corrected the computer glitch and thank you for your comments. We certainly appreciate that you took the time to give us you your feedback as we continue to ensure our service delivery and product exceed your expectations. We look forward to the opportunity to host you again at our resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Jewel Dunn's River Beach Resort & Spa

Address: Mammee Bay | PO Box 858, Ocho Rios, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Ocho Rios
#2 Family Hotel in Ocho Rios
#4 Top resorts Hotel in Ocho Rios
#5 Romantic Hotel in Ocho Rios
#6 Spa Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
#6 On the Beach Hotel in Ocho Rios
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Jewel Dunn's River Beach Resort & Spa 4*
Number of rooms: 250
Official Description (provided by the hotel):
Introducing The Jewel Dunn’s River, a new Jamaican beach resort located mere moments from one of Jamaica’s top attractions – spectacular Dunn’s River Falls. The Caribbean’s most romantic, adults-only Jamaican resort is the perfect spot for couples, honeymooners and idyllic weddings. Plus, our all-inclusive resort features the unique ‘Jewel Only’ exclusives you can only discover here. Imagine watching a movie from the comfort of a pool raft and dining by candlelight on a pristine beach – that’s just the beginning. Now visualize your first breath in the morning being filled with fresh ocean air from your room’s private balcony. Picture yourself sipping handmade rum punch served by a pool concierge. Anything is possible at The Jewel. ... more   less 
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Also Known As:
The Jewel Dunn`s River Beach Resort And Spa
The Jewel Dunn`s River Beach Hotel Ocho Rios
The Jewel Dunn's River Beach Resort & Spa Jamaica/Ocho Rios

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