AIRPORT/TRANSPORTATION: This was probably the worst part of the trip. After arriving at the airport, it was unclear to me where we should go. Some of the nicer hotels/resorts had nice customer waiting areas, but we were directed to the JTL tour bus desk. The lady was rude and mumbled our pick-up time for our return trip. The van ride was ok, but it was 1.5 hrs long without any stops. Also, on our return trip to the airport, customs/immigration took over two hours to get through because of the line and slow service, so allow yourself some extra time when you return so that you don't miss your flight.
SERVICE: Upon arriving, we were given a cold drink which is always nice. Our room wasn't ready when we arrived at noon, but after we ate lunch there, the room was ready. The best service/greetings we received were by the lobby guys, concierges, dinner servers, and front desk staff. In particular, the spa manager (I can't remember her name), one evening asked us what were the highs and lows of our stay so far. My mother mentioned that she was a little concerned that the slide lock to her room was broken. The spa manager immediately made a call and it was fixed within minutes. That was amazing. We sometimes encountered some poor attitudes from hostesses, but that could of been because they were tired. Another time, we ordered pizza, but it took over an hour because they kept forgetting our order. It was also nice to receive some chocolate cakes from the hotel staff to celebrate our wedding anniversary. Overall, however, the service was very good and hardly ever made us feel that we were a hassle.
HOTEL: Our room was very nice and had a great ocean view which we didn't expect. Bed was comfortable, but the pillows were very thick. Housekeeping came at least twice a day and always did a good job. Drinks were nice in the fridge, but no alcohol (this costs extra) and no snacks. It would've been nice if they included some snacks in our rooms. Overall, we were well pleased with the rooms.
BEACH: The beach water was beautiful and very calm. Sand was nice, but had a lot of debris in it. Beach is about 1/5 of a mile long which is pretty short, but no big deal. It was a little annoying at times when you got too close to the barbed wire fence and locals would call out to you asking if you wanted to buy some reefer. Sometimes, they would get across the fence and walk across the beach asking if you want to buy some reefer, but they were never rude. On a typical day at the beach, I was asked about 3-4 times a day. Plenty of chairs on the beach, but not enough with shade. It would have been nice if there was a server who would come and serve drinks to people on the beach instead of having to go to the bar every time. There were some cabana beds on the beach, but you had to pay for them. I've been to other resorts where there were plenty of these at no extra charge. Wish there were some hammocks too. They had kayaks and sailboats to ride. We used the kayaks which were a lot of fun.
POOL: The two pools were very small, but no big deal since there were not many people in them. I think we came during a slow season, because the resort was only at half capacity. There were usually plenty of extra rafts to lay on. There were also plenty of towels all day long. As with a lot of other resorts, people usually come early in the morning to claim chairs with their towels, but there were always plenty of chairs and umbrellas. I can see how this would be a problem though if the resort was closer to full capacity.
FOOD: Compared to what I've had at other resorts, the food here was just ok. Breakfast buffet was ok, but not even as good as what you could get at IHOP. Decent amount of choices though, but it was about on the same level as most college cafeterias. I'm usually not picky when it comes to food and I ate well, but you should know that this is not upscale food. For lunch, we usually had pizza. Since this was popular, it would usually take about 30 minutes to get pizza. The burger grill place was nice too. Honestly, I think the pizza and grill restaurants had the best food in the whole resort! Dinner at Platinum was pretty good. Every plate was presented as upscale, but the taste was very mediocre. Nothing to write home about. The Japanese restaurant relocated due to repairs and we ate there our last night. It was not a good dinner. The sushi rolls were TV dinner quality and everything else was like that too there. The pier dinner was nice in the fact that we were on the pier, but the food was just ok and it took two hours for the whole meal.
ACTIVITIES: During the day, there were plenty of activities around the pool and beach. I was there to relax and read so I didn't participate, but it looked like fun. We went to the beach bonfire, but it was just ok. The music was great, but the fire was just a trashcan fire.
We didn't go to any other evening activities though. One day, we took a cab ($50 for three people) and went to local flea market for tourists. It was super intense to how they pressured you to look at their stuff. The taxi also took us to Dunn River falls. This was a HIGHLIGHT of the trip. Make sure you go to this if you have time. It costs $15 per person. Bring your swimming trunks and water shoes. We didn't know what to expect so my wife and I ended up climbing it in our plain clothes and no shoes. That made it more challenging, but it was still worth it.
OVERALL: We had a great time while here. I pointed out some problems only because it may help others. We probably won't come back, but only because the resort didn't blow us away and it was 1.5 hours away from the airport. I think next time, we will try to find a resort closer to the airport. Jamaica does have beautiful beaches everywhere. It didn't rain at all while we were there. Absolutely perfect weather. And even though this is Spring breaker season, we didn't encounter any at this resort.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.