We stayed at sandcastle "resort" Dec 23-31 2012 . We are very thankful for the reviews we read as we knew what to expect and what not to expect from the facility. First of all we stayed in a privately owned unit A31. 2 BR 2 bath unit. Small,quaint but in need of repair. When we arrived we were greeted by a young lady who showed us around the unit and told us how to work the hot water heater button. She also stressed to us that the prison like door that led to the upstairs patio should ALWAYS be locked before we leave. (Kinda scary) for the first day the upstairs did not have cold water therefore we couldn't flush the toilet or take a shower. We called the owner the next morning and she had a maintenance man there in a timely manner. Though we have a feeling the girl who met us had to know this was an issue as she was also the housekeeper and the bathroom mats were soak and wet when we arrived AND the same maintenance man was there when we arrived. Yet it was not fixed until we called the owner. There are NO amenities at this place. No continental breakfast,no room service,no bar...no fun. As a matter of fact after talking to a couple from NY we found that nearly the whole facility was closed down due to not meeting habitable standards. LOL..except for privately owned homes like we rented. There were ants upstairs,some fixtures and fans did not work in the home and the stairs were falling apart and we all almost slipped and fell several times going up and down them. The "resort" was centrally located and you could walk to restaurants,shopping and grocery stores. You did have free entry to the beach behind the facility but you had to show your key and walk around 3 blocks as there was never anyone at the gates of " resort" to let us out the closer back way. There was a pool but why use the pool when there is a beach. It felt more like a rundown apartment complex rather than a "resort". We did not find ANYONE ever at the front desk and got all of our questions answered by the security guards.
Overall we enjoyed our time in Jamaica but NOT at Sandcastles and we will never stay there again. The owner was very nice and even bought my mom a bday cake and brought it all the way from Kingston but it just does not make up for the poorly maintained facility. The sandcastle resort website is very much false advertising! This is not a resort this is a centrally located rundown apartment complex. I just thank all of you who posted comments as we kinda knew what we were getting ourselves into. I gave it two stars for location and pleasant owner nothing else.
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- Also Known As:
- Sand Castles Hotel Ocho Rios
- Sand Castles Ocho Rios
- Sandcastles Ocho Rios
- Sandcastles Beach
- Sandcastles Resort Jamaica
- Sand Castles Resort Jamaica/Ocho Rios