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“SGR-Soon Come Back!” 5 of 5 stars
Review of Sandals Grande Riviera Beach & Villa Golf Resort

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Sandals Grande Riviera Beach & Villa Golf Resort
5.0 of 5 Resort (All-Inclusive)   |   Ocho Rios, Jamaica   |  
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$305 Spa or Tour Credit!
Ranked #7 of 40 Hotels in Ocho Rios
Sherwood Park, Canada
1 review
3 helpful votes 3 helpful votes
“SGR-Soon Come Back!”
5 of 5 stars Reviewed March 28, 2014

I wish there was option to select ABOVE Excellent because that is simply what SGR offers its guests-THE BEST.

I have visited this resort twice now, the second visit being to get married. Both trips were world-class experiences, where every whim and desire was satisfied by their exceptional staff (often before we could even think of them).

Our wedding was expertly planned and executed by their pre-trip and on-site wedding planners and staff, and quite honestly is something we our our friends in attendance will never forget. The basic wedding package, free with our booking, gave us the simple and magical experience we wished for, and the bonus resort credits offered with the wedding booking made us truly feel like a King and Queen there during our stay. It was beautiful, special, and we were welcomed back there with all the warmth of it being our own home.

Stunning and picturesque views, pristinely maintained property, mouth-watering food options for every palate, non-stop entertainment and activities (should you wish to attend or partake). If you are considering ANY resort in Jamaica, I strongly suggest SGR.

Room Tip: Villas on the beach side give you more privacy than the main house, and keep you closer to most of t...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Review Coordinator at Sandals Grande Riviera Beach & Villa Golf Resort, responded to this review, March 29, 2014
Thank you so much for your wonderful review of Sandals Grande Riviera. We're so thrilled to read of your excellent wedding and stay at our resort. It was certainly an honor to be a part of this special occasion in your lives.

We can't wait to welcome you back in the future, perhaps for an anniversary to remember!
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5,364 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,567)
Date | Rating
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English first
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 28, 2014

My husband and I were at the resort from March 8-16, 2014. We had a butler suite on the hill. This was our 6th stay at Sandals, our first at this property. I want to start out by saying that the price here is much lower than a lot of the other properties. We arrived with this in mind.

We arrived without issue, grabbed our bags and found our way to the lounge. The staff there marked our bags and we had a seat and a red stripe while we waited for our shuttle. The ride is long, but beautiful. Our driver was amazing and gave us a little mini talking tour on the way. When we arrived we had a cool cloth and were taken to the butler arrival room to wait. Registration was quick and we were on our way to our room in less than 10 minutes.

Our room was clean and welcoming, and it remained as such throughout our stay. We walked to and from the beach every day, some times multiple times a day; it was one of my favourite things about the vacation. The grounds are breathtaking. The beach areas are small, but if you have done your homework, this should not come as a surprise.

We are divers and went every day that we could. The dive team here is nothing short of fantastic. As always, you dive as a group. If you don’t know what this means, it means that some times as a competent diver you are going to come up with a lot of air left over. This aspect doesn’t really bother us, as we don’t consider our time at Sandals a dive vacation; the diving is just a fantastic benefit that keeps us busy and happy.

You can snorkel off the beach. There is a small reef in infancy and huge schools of juvenile fish. Be careful there are also a lot of urchins away from the swimming area.

The food was good, not the best we have had, but we were happy and never hungry. We ate at most of the restaurants.

Our Butlers were amazing. They did everything that we asked of them and made our stay so much more relaxed.

This resort is definitely a younger crowd than other Sandals we have been to, but it wasn’t so much so that we found it too crazy and rowdy to have a good time. We are in our early 40’s and were considered an older couple.

I need to point out that all the staff at this resort was the best we have encountered. They work hard and keep a great sense of humour. It was a pleasure speaking to all of them.

Go out and enjoy Ocho Rios. The people that live here are very hospitable, we had a great time walking to town and going to the markets.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Review Coordinator at Sandals Grande Riviera Beach & Villa Golf Resort, responded to this review, March 29, 2014
We're so thrilled to read of your excellent return stay at Sandals Grande Riviera. It gives us a great feeling to know that we were able to meet and exceed your expectations yet again.

Thank you for your review. We can't wait to welcome you back for another amazing experience in the near future.
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Calpe
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2014

Firstly I suppose it is only fair to point out that i won my trip to Jamaica and this fabulous resort through work on an incentive scheme and was in a group of about 30, none of whom (apart from the MD who was there!) had paid for the trip so I am reviewing a 'freebie!'

Simply amazing time! Stayed on the beach side, as did most of our group. The 3 couples who stayed on hillside came down every day and had differing reports, from not seeing their butlers and not knowing what the fuss was about to finding the ride across a pain.

Our room had a vast 4 poster bed, TV, coffee, soft drinks mini-bar and balcony. New sheets every day, towels shaped into swans etc. and kept clean to a very high standard.

FRIDAY: arrived late, taken to hillside for a buffet and room allocation. Went to room, exhausted!

SATURDAY: spent at the large pool with swim-up bar near the amphitheater. Had breakfast at bayside, fabulous choices! Don't you love it when breakfast is in courses! Lunch there as well, went out on the glass bottomed boat. dinner at Reef (Jamaican style)

SUNDAY: Breakfast and lunch as friday. Most of day at pools but had a gala dinner on the jetty.

MONDAY: Did the shopping trip, well worth it to see some real people! Dinner at Valentinos, excellent.

TUESDAY: Catamarran to Dunns river falls. Perfect trip and well recommended. Dinner at Neptunes. Slightly disappointing compared to everywhere else, but still good.

WEDNESDAY: Left at 2:30 to come home!

Room Tip: By the amphitheater pool are some gazebo cabins, which appeared to be free. We only got one on last...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Review Coordinator at Sandals Grande Riviera Beach & Villa Golf Resort, responded to this review, March 29, 2014
Thank you for your review of Sandals Grande Riviera. We're so happy to read that you had such an outstanding vacation with us. We always strive to go above and beyond to please our guests and I'm glad we were able to meet that goal during your stay.

We look forward to welcoming you back for an even better experience in the future.
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Louisville, Kentucky
1 review
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 27, 2014

Our trip would never have happened with out Beach Bum Vacations and Lisa Z. Lisa took great time and effort in helping us select a great resort. She arranged so that we had private transportation to the resort. Once at Sandals Grande Riviera, I was amazed at all that I saw. The staff was extremely friendly and they wanted to make sure we had a good time. Chef Katherine took time to explain all the places we had to enjoy wonderful food at while our housekeeper Shelly would amaze us with towel animals. The staff at the bars and restaurants made you feel like you were there only customers. I enjoy the sand and the sun and there was plenty of time for that. I can't wait to go back.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Review Coordinator at Sandals Grande Riviera Beach & Villa Golf Resort, responded to this review, March 29, 2014
We're so thrilled to hear of your outstanding stay at Sandals Grande Riviera. Our highly trained staff work hard to ensure that our guests enjoy every minute of their precious vacation time spent with us. Thank you for your review!

We can't wait for you to return for another amazing vacation!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 26, 2014

We stayed at this hotel from 7-21st March 2014. After reading reviews before we stayed i now understand that some people will complain wherever they stay!!! This hotel was absolutley amazing! We stayed on the hillside in a butler villa and it was perfect in every way! It is a very large resort as i already knew but we did not once use the buses, it was nice to walk everywhere! If we did want to catch the bus it also would have been fine as they were every couple of minutes! Nothing to anyone at this resort was a problem, the staff...every single 1 of them were fabulous, all of the restaurants were excellent, the food was 5*, the entertainment was excellent and just everything about this place was the best!!!! I could go in to detail and praise absolutley everything but my short review hopefully sums this resort up! Please dont be put off by reviews, go there and you will have the best holiday!!!!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Review Coordinator at Sandals Grande Riviera Beach & Villa Golf Resort, responded to this review, March 29, 2014
Thank you so much for your great review of Sandals Grande Riviera. We're thrilled to read that you had such an amazing vacation with us. You enjoyed our entertainment, delicious dining and the genuine hospitality of our wonderful staff.

We can't wait to welcome you back for another stellar vacation in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 26, 2014

To give a little background, we are 31 years old, married couple, who like to chill and drink during the day and have fun/be social at night.We went in late April of 2013 to the Sandals GR and it was beautiful. We stayed on the hillside in one of the butler suites and the room was really nice. The way it is laid out, there are I believe 3 rooms in a building and you all share a pool. I don't think anyone else was in our building since we never heard or saw them.
For the pros and cons of the butler service/suites....

Pros: They made the reservations for you, room service was available, and we had a mini bar in our room (I think there are other rooms available on the resort that also have all of these benefits minus the reservations). Also, since our room was up a steep hill (hence mountain side), the butler drove you to and from your room by golf cart if requested.

Negatives: I was under the impression there was one butler per couple during their shift. This is not true, our butler was divided between us and I think a few other couples. Therefore, you would often have to wait on her for a bit to come pick you up or get you what you may need, especially if she was on the beach side of the resort. Also, my husband and I have decided we just aren't butler people. We like to go to and from as we please and having to wait on the butler to take you to dinner was annoying to us. Also, when we went to the Italian restaurant for dinner one night, the butler failed to inform my husband he didn't meet the dress code requirements so we had to come all the way back to the room for him to change into dress pants before we could go eat. My husband originally was in nice khaki shorts, loafers, and a nice button down shirt (so it wasn't like he was in cargo shorts and a tshirt). So nothing huge against the butler service, it just wasn't our thing.

Other pros and cons:
The first night we called to get room service (about 8pm) and waited an hour, it never came. We called again, waited an hour, it never came. Finally my husband walked down to the front desk to bring it to their attention and because we were starving....the room service came at 2am. Yes, 2am people. We were asleep by that point, so it only made us more angry that they had woke us up after traveling all day. Also, there was nothing done to fix this mistake, not even an apology from staff or a manager.

If we go back (which we are currently debating between this resort and the Jewel Dunn River) we will stay on the beach side, just because we didn't feel the butler service was worth the price. I did love the pool on the hillside of the resort. It is the big pool that everyone seemed more social at. The beach side pools are smaller but still really nice. The bus to and from each side of the resort was always available and it is a really short trip, basically just across the street so don't let that determine which side you stay on.

I loved the food and drinks and while the beach isn't huge, it didn't feel crowded. We always had a lounger to lay on and the waitresses would bring your drinks to you on the beach which was nice.

We like to have fun and be social in the evenings and the beach bar was really fun at night. One night they had a DJ and there was dancing. It was a lot of fun.

The only reason I'm not giving it 5 stars was the room service incident, the constant waiting on butlers, and the dress code thing. Nothing major, just things I feel like the resort manager should have at least apologized for (mainly the rooms service problem). The resort is absolutely BEAUTIFUL! We also stayed at the Sandals Royal Caribean and it was very nice as well. It's a little older, smaller, and more laid back so for our tastes we like the SGR a little bit better.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Review Coordinator at Sandals Grande Riviera Beach & Villa Golf Resort, responded to this review, March 29, 2014
Thank you so much for your review of Sandals Grande Riviera! We're so happy to hear of your incredible experience with us. We always strive to create memorable vacations for our guests and I'm glad we were able to make your stay such an amazing visit.

We can't wait to welcome you back in the future for a much better stay that will surely be a 5-star experience!
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Fountain Valley, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2014

We stayed at Sandals in August 2013 and came back again in March 2014 with friends to celebrate a birthday and anniversary. The staff is so wonderful. We especially love Iline works at the Bayside restaurant, Jamar who worked the swim up bar and Shane a Playmaker and MC for the entertainment. These folks went out of their way to ensure we were happy and having fun. Everyone there is just wonderful.
We love this place and I highly recommend it to any couple who wants to relax, have fun and be treated well by all.

Room Tip: Beach facing rooms are amazing, if you don't mind the loud music from Jaimes bar.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Review Coordinator at Sandals Grande Riviera Beach & Villa Golf Resort, responded to this review, March 29, 2014
We're so happy that you had such an amazing trip with us! We want all our guests to have the romantic experience of being in paradise and I am delighted to hear that we were able to create that experience for you. I will be sure to let our staff know how impressed you were with their service.

We certainly hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandals Grande Riviera Beach & Villa Golf Resort

Address: Ocho Rios, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Ocho Rios
#4 Family Hotel in Ocho Rios
#5 Top resorts Hotel in Ocho Rios
#6 Romantic Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sandals Grande Riviera Beach & Villa Golf Resort 5*
Number of rooms: 529
Official Description (provided by the hotel):
•Situated on over 100 acres of lush hillside gardens overlooking the Caribbean Sea•529 villas, luxury rooms and suites with fantastic mountain and ocean views•94 pools (7 large public pools), 22 whirlpools•16 dining options including room service for butler serviced suites•2 luxurious Red Lane Spas•Complimentary golf at Jamaica’s most elite and popular golf course, the Sandals Golf & Country Club (Transfers to the golf course are included)•Over 5,000 sq. feet of first class meeting and conference facilities•Recently completed US$60 million renovation/refurbishing exercise•Voted Sandals Resorts “World’s Leading All-Inclusive Company” 16 years in a row•Voted Sandals Resorts “Caribbean’s Leading Hotel Brand”, 18 years in a row•Voted Sandals Grande Riviera ‘Jamaica’s Leading Resort’ ... more   less 
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Also Known As:
Sandals Grande Riviera Beach & Villa Golf Hotel Ocho Rios
Sandals Grande Riviera Beach And Villa Golf Resort
Sandals Ocho Rios
Ciboney Ocho Rios
Sandals Grande Riviera Beach & Villa Golf Resort Jamaica/Ocho Rios

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