This is the worst excursion/tour we have ever taken. We paid $256 to take a ride up the mountain, a 4 minute bobsled ride one time only, ride back down the mountain, and wait 6 hours for our bus ride back to the hotel.
Read this if you want to know the TRUTH! We were over charged and left sitting around all day waiting for a ride back to the hotel.
Let me begin by telling you that they sell the tour in parts and different companies sell the exact same tours at different prices. The Mystic Mountain Excursion consists of 1)Dune Falls Adventure 2)Bobsled Ride 3)Zipline Adventure 4)Sky lift ride, which you can buy in any combination.
We purchased only the bobsled ride and sky lift ride and paid $128 per person ($256 total). We were told our tour would be around 4 hours long from hotel pick-up to hotel drop-off. This was a lie. From Montego Bay, the bus ride is approximately 1 1/2 hours long. Once you arrive to the ticketing booth, the tour guide person had to go and purchase your tickets and that took another 45 minutes to sit around and wait for her to do so and hand out wrist bands. Then we found out that there was no bus to take us back to the hotel until the end of the day (5:30 - 6pm) when ALL the other guests had finished their excursions.
Warning - Toilets are OUT HOUSES! No plumbing at the ticketing area at the bottom of the hill. Only warning you have is a sign that says ECO-Friendly. I did not realize Eco-Friendly = Outhouse. I was horrified when I lifted the toilet see to see a huge hole in the ground. I screamed and ran. The toilets at the top of the mountain do have water and plumbing to wash your hands.
We were first upset to learn that we overpaid. Our travel agent bought the tickets through a company called Island Tours. As I stated, we paid $128 per person. Once we got to the hotel, our Apple Rep told us that she could have sold the the same tickets for $90 per person or $112 per person if we wanted to include lunch with it. We OVER PAID by $76 and received NO LUNCH.
We were then upset to learn that we were going to have to waste our entire vacation day sitting around at this tired place all day with nothing to do. The Sky lift ride is actually FREE even though they sell it to you like it's a site-seeing ride over Jamaica. It's not. The sky lift is the ONLY way to get guests up and down the mountain. There is no site-seeing to it. It's a 15 minute ride through trees and that's all you see. You can go up and down the mountain as many times as you like because they want people coming up the mountain to buy things and they have to have a way for you to get off the mountain. Even the workers ride the sky lift to get off the mountain after a day of work.
The bobsled ride excursion consists of ONE bobsled ride that lasts 1 minute down hill and another 3 minutes tracking you back up the hill. If you want to have more bobsled rides, you have to pay something like $28 for one more ride, $36 for two rides, or $45 for 3 rides PER PERSON. If you don't pay the initial high price for the first bobsled ride, you can't get the additional bobsled rides at the discounted price.
So we paid $256 to ride up the hill, take a 4 minute bobsled ride, and ride back down the hill. Then we had to wait an additional 6 hours for a ride back to our hotel. It was terrible.
More about the mountain. Once you track up the mountain, you will see what looks like a miniature ski lodge. There are a couple small shops. They take your picture as you ride up the sky lift and try to sell it to you once you get to the top. They also take your picture on the bobsled and try to sell you that picture, which we bought for $12. There is a restaurant and the food is mediocre at best. We had a burger, fries, and small coke and it cost $20 per person. The burger was a soy burger with a strange texture. I couldn't eat it. It was a smoked taste so that helped the flavor. The french fries were very good. The coke was flat tasting and not good.
Also on the mountain is a swimming pool and water slide that you can hang at to burn time. It is very small and full of people and children. Not relaxing and probably not the cleanest. That is it. There was nothing else for us to do. We rode the sky lift up and down the mountain over and over for nearly 6 hours. The workers told us we set a record for the most times a guest has rode the sky lift.
The zip line adventure looked fun if you are into zip lining. We did it in Mexico and enjoyed it but it was physically straining climbing hills and multiple ladders, etc. We were not in the mood to do it again and we certainly were not going to pay them any additional money after we already felt ripped off and taken advantage of. The Dunes River excursion is the other option. It is located at a different location. The bus has to take you there and then pick you up and take you back to Mystic Mountain for zip lining or what ever else you purchased. Be aware: the Dunes River Excursion requires you to bring or purchase water shoes. They charge $7 per pair to rent them or $18 to purchase them if you do not bring your own. They also told guests that they would get wet from head to toe. The water is very cold and the people are packed tight holding hands to get through this tour. Again, it doesn't sound like something I would enjoy.
Unless you want to zip line, I do not recommend this tour. If you want to see Dunes River Falls, go with a private tour guide who can get you in and out away from the crowds. Also, make sure you find out who has the best price for your tour. Don't get scammed like we did and overpay. Please do not make the mistake we made and pay $256 for a single bobsled ride that lasted just a few seconds and waste an entire day of your vacation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.