My husband and I were interested in an authentic Jamaican vacation. We've grown tired of the 5* resorts that in most cases don't reflect the culture of the country we're visiting. After some pretty intense research we decided on Royal Decameron Monteago Beach.
We expected the property to be old but clean which it was. Actually, they do a very good job with cleanliness. The food was OK. Definitely authentic, we liked some dishes and didn't care for others. The view was better than we expected and the beach worked wonderfully for us.The staff we interacted with were wonderful especially Curtis, Maintenance Department) who we believe is the only reason we finally got settled for the week on Monday evening after arriving Sunday afternoon. The waitresses and waiters in the buffet during breakfast and lunch were very good especially Pateshea Grant and Carlos Kelvin who served us with a smile every day. The front desk although frequently a challenge was made a lot easier to navigate with the help and display of concern from Shantel Smith, Oshane Harding and Vaughn. I tip my hat to the staff who are left to deal with so many issues without any management support. Actually, I think that the staff is so helpful in their attempts to deal with challenging situations while smiling and maintaining a friendly, courteous demeanor is commendable.
Management is awful...and they hide!!!!!! i.e.: if for whatever reason you request a room change, you have to pack your belongings, check out of you current room, put your luggage in storage the wail ALL day for your new room. We waited from 10AM until 6PM for our room after being told our room would be ready no later than 3 PM.
Breakfast is served in the buffet from 7 AM - 10:30 AM ...empty trays are not refilled as early as 9 AM! Dinner is served from 6:30 PM until 9:30 PM ...8 PM they start running out of food that is not replaced. We spent 7 days at the resort, clean beach towels were available only twice! Seems like management makes cost cutting decisions without considering the number of guests they have to accommodate then they hide leaving the staff to deal with food shortages and whatever issues arise without front line management support. I've even witnessed staff making statements that an idiot would know was untrue. There was no hot water from Thursday evening until Sunday when we left. The sad part is instead of management accepting responsibility and dealing with their guests truthfully, staff was instructed to tell guests that the water would be back on shortly. If a guest asked how long is shortly we were to ten minutes!!!!!. AND new guests checking in daily were not told that there was no hot water.
Royal Dcameron's problem is management...this is a lovely old property that definitely displays authentic Jamaican character. If it was managed properly, we would visit annually it could be perfect for my husband and I.....but the way it is currently we'll have to pass...sadly I'll have to begin another search for an authentic Jamaican home away form home.
I generously rated this vacation a 3.......actually I would give the staff a 4, management -1
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- Also Known As:
- Jack Tar Village
- Royal Decameron Montego Beach Bay
- Royal Decameron Jamaica
- Royal Decameron Montego Beach Hotel
- Royal Decameron Montego Bay Jamaica
- Montego Beach
- Decameron Montego Bay
- Royal Decameron Montego Beach All Inclusive