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“Very Disapointing Hotel” 3 of 5 stars
Review of Royalton White Sands Resort

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Royalton White Sands Resort
4.0 of 5 Resort (All-Inclusive)   |   Highway A1, Mountain Spring | Trelawny, Montego Bay, Jamaica   |  
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Ranked #17 of 63 Hotels in Montego Bay
Fareham, United Kingdom
1 review
5 helpful votes 5 helpful votes
“Very Disapointing Hotel”
3 of 5 stars Reviewed February 1, 2014

On arriving at the Royalton we were given a room over the top of the kitchen's, this was totally unacceptable, then offered a room with 2 single beds which again was unacceptable by which time being 7.45 Jamaican time, we having been travelling since 9.15am British time, eventually got a room. The bathroom had a leak in the U bend of the sink, which took 2 men 3hrs to fix, that was the first problem.
We had a day out and had left a message to the maid to change the towel's, on returning from our day out and ready for a shower, !NO TOWEL'S had been left for us totally irresponsible, our Bed was never made up until 4pm every day, which again is not acceptable.
The patio door was hard to open and close, and had such a very bad rusty lock which never did the job (NOT LOCK AT ALL ), I have had better treatment in a 3* Hotel than this.
We have smelt RAW SEWAGE, and the fountains by the Buffet room were smelling stagnant also. Food was generally at a good standard with a lot of variety's however pretty much the same menu every day at every meal + no hot plates.
The makeover of this Hotel is of extremely poor quality, with numerous minor room fault's still outstanding and unless management strategy is addressed there is No hope for this hotel. This was my Husbands retirement gift from me, VERY UPSET about the whole experience.

Room Tip: PLEASE try somewhere else other than this remote Hotel
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  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,989 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (735)
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English first
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 1, 2014

It was my first time at the resort since it reopened and I had a great time. Lovely staff and the facility is world class. The food was good and Dion-the jersey chef add spice to our pallets with the jerk chicken and catalog rice.
I would recommend Royalton white sands to my family and friends.

Stayed January 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteSandsGM, Resident Manager at Royalton White Sands Resort, responded to this review, February 10, 2014
Dear Keron Y:

Thank you for pointing out to the world that our services and facilities has made us world class.
Our décor is very contemporary and to be more concise everything at Royalton may be categorized as such.
We are happy that you took the time to write a review. It was indeed a pleasure hosting you and we hope to do so again.

Regards,
Alexander Arias
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed December 11, 2013

We stay at the Royalton the first week of Dec. We went knowing, that the resort was new and it had problems and we didn't know what to expect. Check in was about 1/2 hour.(very lucky).Our room was great .It overlooked the inside of the resort and everything worked in our room. We saw very little construction ,mostly minor things.The resort was beautiful. Gardeners are planting lots of flowers and shrubs. The 3 pools are very nice.Its a short walk to the beach and it is beautiful. Nice sand, no rocks, and blue water. The bars seem to have plenty of bartenders. The drinks vary from bar to bar, but that always happens. The buffet was OK. Not 5 Star but we always found something good. The beach grill was very good. Great Jerk chicken and sausage. The Italian rest. was good.The steak rest. had very tender steak, The Japanese was fun, the food was ok but it was fun sitting with new friends, drinking, talking, singing, and watching the chopping of the food. We enjoyed the sushi bar. We really didn't see any of the shows.(too tired) .We are up very early in the morning and one thing we did not like is, there is no place to get coffee before 7:00. They need a self serve coffee station. Everyone that worked there was very friendly. We did the 4 water slides, they were great , lots of fun. There is a group of dogs that hang around the beach. We like dogs so they didn't bother us , people feed them so they hang around. We had a great week at the Royalton, not a 5 star yet but we got a great price for the week ,and we feel we got a great vacation.

Room Tip: our room faced inside nice view room535
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royalton White Sands Resort

Address: Highway A1, Mountain Spring | Trelawny, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #17 of 63 Hotels in Montego Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Royalton White Sands Resort 4*
Number of rooms: 352
Official Description (provided by the hotel):
Your All-In Luxury™ vacation starts on one of the Caribbean's most idyllic settings. "White Sands" beach in Jamaica is a powdery white slice of paradise, separating lush tropical gardens from the turquoise Caribbean Sea, just a 35 minute drive from the Montego Bay Airport. A warm reception and chilled cocktail set the tone for a week of extravagance. The elegantly appointed lobby offers a scenic view of the modern resort facilities. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking in our activities, sports, and entertainment program, guests will appreciate the comfort of our modern and spacious rooms. From Luxury Rooms to Diamond Club(R) Luxury Presidential Oceanview One Bedroom Suites, all rooms offer Dreambed™, designed exclusively for Royalton Resorts and adorned in luxurious 250 thread count sheets. All of our 352 luxurious rooms and suites offer our exclusive DreamBed™, 250 thread count sheets, 24 hour concierge service, In-room safe, rain showers, satellite television, stocked minibar, 24 hour room service, and a balcony or terrace. Other amenities include iron and board, coffee/tea maker, and hairdryer. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting. ... more   less 
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