On arriving at the Royalton we were given a room over the top of the kitchen's, this was totally unacceptable, then offered a room with 2 single beds which again was unacceptable by which time being 7.45 Jamaican time, we having been travelling since 9.15am British time, eventually got a room. The bathroom had a leak in the U bend of the sink, which took 2 men 3hrs to fix, that was the first problem.
We had a day out and had left a message to the maid to change the towel's, on returning from our day out and ready for a shower, !NO TOWEL'S had been left for us totally irresponsible, our Bed was never made up until 4pm every day, which again is not acceptable.
The patio door was hard to open and close, and had such a very bad rusty lock which never did the job (NOT LOCK AT ALL ), I have had better treatment in a 3* Hotel than this.
We have smelt RAW SEWAGE, and the fountains by the Buffet room were smelling stagnant also. Food was generally at a good standard with a lot of variety's however pretty much the same menu every day at every meal + no hot plates.
The makeover of this Hotel is of extremely poor quality, with numerous minor room fault's still outstanding and unless management strategy is addressed there is No hope for this hotel. This was my Husbands retirement gift from me, VERY UPSET about the whole experience.
- Official Description (provided by the hotel):
- Your All-In Luxury™ vacation starts on one of the Caribbean's most idyllic settings. "White Sands" beach in Jamaica is a powdery white slice of paradise, separating lush tropical gardens from the turquoise Caribbean Sea, just a 35 minute drive from the Montego Bay Airport. A warm reception and chilled cocktail set the tone for a week of extravagance. The elegantly appointed lobby offers a scenic view of the modern resort facilities. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking in our activities, sports, and entertainment program, guests will appreciate the comfort of our modern and spacious rooms. From Luxury Rooms to Diamond Club(R) Luxury Presidential Oceanview One Bedroom Suites, all rooms offer Dreambed™, designed exclusively for Royalton Resorts and adorned in luxurious 250 thread count sheets. All of our 352 luxurious rooms and suites offer our exclusive DreamBed™, 250 thread count sheets, 24 hour concierge service, In-room safe, rain showers, satellite television, stocked minibar, 24 hour room service, and a balcony or terrace. Other amenities include iron and board, coffee/tea maker, and hairdryer. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting. ... more less
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