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“Holiday inn Sunspree 4th Visit” 2 of 5 stars
Review of Holiday Inn SunSpree Resort Montego Bay

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Holiday Inn SunSpree Resort Montego Bay
3.5 of 5 Resort (All-Inclusive)   |   Rose Hall, Montego Bay, Jamaica   |  
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Ranked #23 of 63 hotels in Montego Bay
Long Island, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Holiday inn Sunspree 4th Visit”
2 of 5 stars Reviewed August 28, 2013

I gave the H.I. Sunspree another chance and this may be my final visit.
We spent six days five nights Aug.20-25 just needed some time away to unwind. We were not told about the returning visitor private managers dinner, another couple we met mentioned it in conversation.
The food as actually gotten worst. I find myself eating at the jerk hut more often than expected.
We dined at the upstairs restaurant two nights, same menus each night no variety. The waiting staff was very friendly and nice at the restaurant and seem to enjoy talking to us about Jamaica attractions.
Our room 6307 was clean and quiet and across from adult pool area.
When you visit Sunspree bring a large Soda cup because their dining room cups run out often and lines develop, their cups are a little bigger than a shot glass. You can purchase large soda cups for $7 across the street from Hotel. Hotel charges $15. There is a Mini strip mall with great deals on souveniers, There is a man made island across from pool area very quiet with shallow water, good for snorkeling, stay to your far left or right of island the ocean is deeper with less rocks and seaweeds.
Nightly entertainment is very weak, subpar acts with no fan fare. The best time is after the shows when the hotel's DJ hooks up and the entire lobby turns into one big club....
Our friends received an upgrade to a junior suite after complaining about original room size....
Do not go to Sunspree expecting a five star hotel, it is a two to three star at best.....

Room Tip: Rooms towards Adult Pool area very quiet no kids
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn SunSpree Resort Montego Bay, responded to this review, September 12, 2013
Dear dentaff,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Stoke-on-Trent, England, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 28, 2013

We had a great time here, but the hotel is in need of a refurbishment. At times staff were seen to put buckets onto dining tables to catch water that was leaking through the ceilings, and when you looked up you could see loads of patches where they had previously had the same problem. The first room we were allocated was not at all nice, very dark, not very safe for me in that it was on the ground floor and easily accessible via our balcony for any potential intruders. You could easily see from the patio door that it had been forced previously. However, we asked to be moved and within 24 hours we were, to a junior suite, which was perfectly fine. This is an all inclusive hotel, so we did find that we were forever waiting for clean cups to be put out for drinks, as there were never enough. The food was of a good standard, but a little more variety would have been better, however, there was something for everyone, you would never go hungry. I wasn't much for the "canteen" feel to the restaurant though, which was buffet style. The plastic chairs were very sweaty to sit on in those temperatures!! The swimming pool was great and my children were in it all day every day. I liked the fact that we had a beach right on the doorstep, with a shallow patch of water to wade through that took you over to a small island that you could relax on and take in the views. The staff were all very pleasant, and overall the hotel did look good, but as I said, it does need some work. All in all though, I would go there again.

Room Tip: go for a full or partial sea view, ideally on the top floor for safety and less noise. 4th floor th...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn SunSpree Resort Montego Bay, responded to this review, September 18, 2013
Dear Louise H,

Thank you for taking the time to write us a review regarding your recent stay, highlighting on what we can improve further. I apologize if you were initially inconvenienced with the first room you were given but I am glad to know that this has been addressed immediately. Your additional concerns about the food served has been noted and will be used to consider for improvements.

Again, we appreciate your feedback and business and we all hope you can give us another chance to make your stay as best as it can be.

Sincerely,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
1 review
5 of 5 stars Reviewed August 28, 2013

I had a very great time, there was plenty to do. As always the service everywhere was pleasant. For example, Ms. Juliet, Ms. Davia, Chef Ricardo and Mr. Clark have earned their bagdes. Also Cornel, Kemar, Raymond Stewart, Raymond, Tyrone, Peta-Gay, Avy-ann, Rochelle, Sandra, Christopher, many more were just amazing, They had the upmost respect and patience. The food is awesome, if you like different foods everyday you would like the buffet. Everyday there are different activites. From dancing to family challenges, they have it all. If you want to have a amazing vacation, you should come to the Holiday Inn SunSpree in Jamaica.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2013

I loved absolutely everything about the hotel, staff and service. Everyone was so accommodating. I have some dietary restrictions and I had the pleasure to speak with the Executive Chef, himself, and was able to accommodate my diet restrictions and the meals were fabulous! He made sure each meal was to my liking and it was. He exceeded my expectations. The staff, from housekeeping to the dining staff, the bartenders and life guards and all the restaurant personnel all provided a service I have never seen or received before. It is evident that each staff member takes pride in their work. I've stayed at other places in Jamaica before and nothing compares to the top quality service received here at the Holiday Inn Sunspree. Everyone was just simply amazing. I must give a special shout out to the Executive Chef Rickcardo and Juliette England. They are priceless and I will always come back because of them two and their staff. And, I can’t forget about Rochelle, Neil and Barrington. Thanks-a-million. I had the best time of my life. If I had to describe my time spent at the Holiday Inn Sunspree with one word, it would simply be AMAZING. Thank you for an awesome time.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
3 of 5 stars Reviewed August 28, 2013

We arrived on August 14th at 3:25 pm which check in time is 3:00 pm. We had to wait until after 4 pm for our room. Being a Elite Platinum member and since I had informed them I would be arriving by 3:30 I thought my room should be ready. I did recieve an upgrade to a ocen view king suite, the suite was clean and had a fantastic view. We were in building 7 which is very far from the main entrance. Ask for building 1,2, or 3. The pros that i experienced was the staff. And i hope management thanks the employees for a job well done. Warren, Cornell and Ricardo from the bar were excellent. They provide excellent service. Kimberly (priority club ambassador) was also very nice and remembered me by name when ever she saw me. The food in the buffet was also good and the servers were attentive. Our stay was for 6 days, we placed the do not disturb on our door every other day, the housekeeper still knocked on the door and had me sign a piece of paper stating i did not want service....Correct me if I am wrong but a do not disturb means just that! dont knock on my door....Our safe in the room did not work. we called to have someone come fix it, 35 minutes later still know came to fix it, we had to leave at that point as our tour was at the front lobby to pick us up. On our last morning we recieved a 6:30 am wake up call which we did not order....that was very upsetting considering we were up late on our last night and wanted to sleep in. We were granted a 12:30 pm check out, the housekeeper was at our door at 11:30 telling us it is time to check out. I told her to speak with her manager as we had a late check out. I was told...the manager would have told me. I just shut my door and told her ill be out at 12:30. The tours that we did were the most memoriable, we went on a jeep safari tour our tour Leader Richard was awesome!! The Hip Strip is not all that. It is mainly shopping and 1 night club. We spent about 3 hours there then left. We ate at the Pelican, a very good resturant at the end of the strip, the service and food was good. I dont think i well return to the Holiday Inn next year. My husband and I go to Jamaica once a year as he has family there. I did fill out one of there surveys and I did ask to be contacted and i have not heard from anyone. You would think that if someone takes the time to fill out a survey and says you can contact them for feedback that the hotel wouldn reach out.

Room Tip: Ask for building 1,2 or 3
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn SunSpree Resort Montego Bay, responded to this review, September 18, 2013
Dear Alana s,

Thank you for writing a review about your recent stay with us. I am very pleased to note that you liked our hotel staff and food quality. We work diligently to ensure our services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. However, it is regrettable to hear that there were certain aspects of your visit that did not meet your standards in particular your check in experience and housekeeping services. Please accept our sincere apologies for any inconvenience it may have caused you. Your comments are being shared with the hotel management and appropriate action will be taken to improve our guest satisfaction.

While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daventry, United Kingdom
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 27, 2013

We stayed here out of season this year, the weather was absolutely fine, we did have some rain but not enough to spoil the holiday. The resort was pretty well organized, we never struggled to get a sun bed and they have a little island just off shore that forms a great shallow area for the kids to swim.

Room Tip: Sea view rooms overlooking the pool are best for families with little ones who want to see the enter...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birstol
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 27, 2013

Absolutely loved everything about this hotel staff are so freindly rooms are nice food a little repetitive but good but I think you find that pretty much everywhere overall couldn't fault anything can't wait to go back this October x

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn SunSpree Resort Montego Bay

Address: Rose Hall, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Montego Bay
#18 Top resorts Hotel in Montego Bay
#19 On the Beach Hotel in Montego Bay
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn SunSpree Resort Montego Bay 3.5*
Official Description (provided by the hotel):
*All rates displayed are All-Inclusive* When comparing Jamaica hotels, consider the All-Inclusive Holiday Inn SunSpree Resort Hotel-Montego Bay Jamaica. After an extensive renovation, this favorite Montego Bay hotel looks fantastic! The renewed color theme throughout the hotel will help you kick off your Jamaica vacation. A newly refreshed lobby, enhanced guestrooms with flat screen TV's, restaurants, beach and swimming and sunning areas make this Jamaica hotel better than ever. This Jamaica resort is located approximately 7 minutes from the Montego Bay International Airport. We offer an array of services as well as optional tours. Our wedding coordinator can help you plan your dream Caribbean wedding. Please look at our package page for more information. Conference facilities available. Children activity centre from 6 months to 12 years. The All- Inclusive Caribbean vacation includes room, non-motorized water sports, three delicious meals and snacks - buffet or a la carte. Please note: Some restaurants are not open every day and require reservations. See food and beverage section for schedules. Local brand cocktails and soft drinks. *Must advise arrival flight in info field when making reservations. Taxes and service charges included. Our property offers a courtesy lounge with luggage storage area and shower facilities. ... more   less 
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Also Known As:
Holiday Inn Sunspree Jamaica
Montego Bay Holiday Inn
Holiday Inn Jamaica
Holiday Inn Rose Hall
Rose Hall Holiday Inn
Holiday Inn Sunspree Montego Bay Jamaica
Holiday Inn Montego Bay Jamaica
Holiday Inn Sunspree Resort Jamaica

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