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“Second stay at hotel” 4 of 5 stars
Review of Holiday Inn SunSpree Resort Montego Bay

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Holiday Inn SunSpree Resort Montego Bay
3.5 of 5 Resort (All-Inclusive)   |   Rose Hall, Montego Bay, Jamaica   |  
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Ranked #23 of 62 hotels in Montego Bay
Graham, North Carolina
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
“Second stay at hotel”
4 of 5 stars Reviewed July 21, 2013

For the last two years I have led mission teams into Kingston (April 2012 and June 2013), and we have ended the trip by taking the Knutsford Express to MBJ and stayed at the Sunspree. Both times, we have had a great experience. The food, service, staff, and facilities were better than average. It is family friendly and I have nothing negative to say about this place. This year's team was four families and we got the kid suites which were a good choice.

Of course it is always possible to have a negative experience or two when staying at any tourist hotel that deals with many people every day. All I can tell you is that we are two for two in regards to good experiences with this hotel.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Loganville, Georgia
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 19, 2013

I stayed at this property in May...I have been on vacation for the last 2 months and this is my first opportunity to write this review...First off if you are planning to visit Jamaica please stay somewhere else. I am going to provide a fair and honest review. It does not take the Taj Mahal to please me but I do have to have decent accommodations in order to be pleased. I have stayed at many resorts and this is the absolute WORST! .

Pro - The food is great...as in very good. That is the one and only good thing that I can say about it.

Cons- This resort is in a bad area. The resort is mismanaged and that's an understatement. It is overran by locals and I mean many locals are allowed to walk right in and eat and roam all over the resort. I have been to many all inclusive resorts and I know and appreciate the locals and it was very obvious; parents and children with school uniforms and local guys are all over the place. After a long day of travel and then dining at the slowest reservation restaurant of all times, we turned in for the night. Only to turn back the bedding and find a dead roach on the stained sheets. I was horrified and upset because this was avoidable and unacceptable. For $195 a night this was not so good...I called the front desk and asked that the sheets get changed and that I get a return call from a manager. Well that call or visit did not come until hours later. Instead a very pregnant housekeeper came around midnight. Of course it was not her fault she just worked the night shift. Also the grounds are very dark and unsafe... We checked out the next day and went to the RIU Montego Bay Resort and it was worlds better and nothing like this dump. Buyer beware, if you are going to Jamaica go somewhere else!

  • Stayed May 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn SunSpree Resort Montego Bay, responded to this review, August 8, 2013
Dear tiffanycoloredwaters,

Thank you very much for sharing your experience with us. We value your comments as they help us to improve our services and surpass the very high standards of service our guests expect.

I am disappointed to hear that we have left you with a less than memorable experience. I sincerely apologize for the lapse in service and the dissatisfaction you had with our housekeeping services. We always aim to provide the highest level of service and deliver the best accommodation and we deeply regret that we were not able to exceed or at least meet your expectations on this occasion.

The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellflower, California, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 19, 2013

The hotel boosts of friendly staff. We came from the airport tired and they offered us free cold drinks. Though the room looks old yet it is clean. The food is even better, buffet 3 meals a day. If you get tired of it, they also serve sit down dinner by which you have to make reservation. Better bring semi-formal clothes for these restaurants don't accept beach attires. The hotel also had entertainment every night which was cool.

The only let down was their nurse station. So, better bring Off, Hydrocortisone, etc.

I would stay in the hotel if given another chance.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 19, 2013 via mobile

Staff ok. Food ok management spineless, if you have a complaint and you are white British please dont expect for it to be addressed! Americans are treated so much better ad they are the majority as it was pointed out to me by the manager himself "it's a matter of economics" in other words they have more money ( you can be racist if your rich enough in this country!)

  • Stayed July 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn SunSpree Resort Montego Bay, responded to this review, August 6, 2013
Dear Mabellucie1,

Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the service you received that did not live up to your expectations. We are hospitality professionals who pride ourselves non delivering world class experience. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 19, 2013

Travelled from March 5-12, 2013.
It was our 10 year dating anni and we had our hearts set on Jamaica.
We started looking at prices for Jamaican resorts and almost gave up our dream, since everything was so expensive and we wanted to stay within $5000 for the entire trip (resort, airfare, excursions, tips, souvenirs etc).
Then we found HI and it came to just about $3600 for our entire family (2 adults, 1 child, 1 baby).
Our agent had told us ahead of time, not to expect a 5 star resort, so we went with no expectations.
We LOVED this place.

GUESTS:
I would definitely say that this place is family friendly or great for younger groups.
Its not really a honeymoon place.

STAFF:
EVERYONE here is super friendly and go out of their way to make you feel welcome.
We have stayed at 5 star hotels and not gotten half the treatment we got here.
Literally, by the end of the week, it felt like we had stayed with family the entire time.
Everyone smiled as we passed, made sure we were ok at the buffets and overall, made sure we had a good time.
My husband is a very friendly guy, so the entire week, we were treated like Royalty there.
Everyone stopped to talk to us and our kids (my daughter wore a different headband each day with cute outfits and each waitress always stopped to admire her).

FOOD:
The buffet was great.
We never went a night hungry.
My son who used to be a picky eater had PLENTY of choices.
The Banana bread at Breakfast is to DIE for.
We have never had Banana bread that good!

The restaurants are top notch and the waiters are superb.
You have to make reservations in the morning, but we never had issues with getting a spot.

The Jerk Hut is beyond delicious.
The jerk chicken, is just phenomenal!
The cheeseburger hut always had fresh food ready to go when the buffet was closed.

ROOMS:
Its average.
Not glamourous but not crappy.

PROPERTY:
Is always well maintained.
The water is shallow which was perfect as we had a young child with us.
He played in the water and we didn''t have to worry about high waves or anything.
The man made island is cute and a nice touch to the resort.

ADDED PERKS:
We went to the photography studio to ask about hiring a photographer and found out about their vow renewal service, which we ended up doing (I think they only do it on Thursdays every week), did that and hired the same photographer to do a family shoot on a seperate day.
We have so many great photos as memories.
Would highly recommend doing this.

TOURS/EXCURSIONS:
If you are going to do these, I would highly recommend booking them before you get there.
The excursion desk at the Resort is always busy and I didn't really find the deals very good.
We used a tour company called FUN TOURS and enjoyed it immensely.
We did the Dunns River Falls/Ocho Rios/Bob Marley tour one day, the Rastafarian Village/Montego Bay tour another day and then Negril another day.

Overall, this place is such a great value for what you pay.

Would we go back? WITHOUT A DOUBT! (and the only reason, because of the friendly staff!)

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 19, 2013 via mobile

We stayed at this hotel for valentine,the food and entertainment was excellent,great value for money.Loved the jerk hut and the island within the resort.A bonus,is a free lundry facility on site.I will definately go again

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holbrook, Arizona, United States
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 18, 2013

First of all let me say, this is definitely more of a family resort than a couples, so I recommend the Sandals which is an 18&up couples all inclusive. Make sure to bring your own to-go water bottles, the resort only tiny little plastic cups like 4-5 inches in height so at the buffet or bars you are constantly going back for refills, the resorts gift shops have travel mugs but they'll cost you, so take my advice and bring your own cups or water bottles!! As for the rooms, they are alright, not a luxury hotel of course, you get what you're paying for, just the essentials. Don't worry about bringing a power outlet converter, the hotel's outlets are just the same as ours in the states, and, the voltage is the same, so don't worry about blowing any of your electronics. As for the food, the buffet that serves breakfast, lunch, and dinner, is actually pretty good, lots of fresh food, native jamaican food, and american or italian dishes, so everyone in the family will be satisfied. As for the actual restaurants, make sure you make your reservations a day ahead of time or you wont get one. All the restaurants are very tasty, but with smaller portions, but after you've had an bread, salad, appetizer, main entree, and dessert, trust me you'll be stuffed! All in all it's a nice hotel with very clean and private beaches, lots to do for the kids, and the staff is all very friendly. It's a good deal for what you're paying for, a place to sleep, 3 meals a day, and beautiful beaches, and you're in Jamaica so have fun!!

Room Tip: Make sure you request building one or two, or you'll be doing alot of walking to get to the lobb...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn SunSpree Resort Montego Bay, responded to this review, August 7, 2013
Dear Elaina W,

Thank you for bringing your experience to our attention. We are certainly elated that you enjoyed the food selections served and staff service provided during your stay. Our goal is to provide superior customer service and a unique stay to all of our guests. However, I apologize for some areas that we may have fallen short. Thank you for your feedback as it informs us of ways in which we may better serve our guests to further guest satisfaction. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask. We appreciate your feedback and look forward to welcoming you back in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn SunSpree Resort Montego Bay

Also Known As:
Holiday Inn Sunspree Jamaica
Holiday Inn Sunspree
Montego Bay Holiday Inn
Holiday Inn Sunspree Montego Bay
Holiday Inn Montego Bay
Holiday Inn Jamaica
Holiday Inn Rose Hall
Rose Hall Holiday Inn
Holiday Inn Sunspree Montego Bay Jamaica
Address: Rose Hall, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Top resorts Hotel in Montego Bay
#17 Family Hotel in Montego Bay
#17 On the Beach Hotel in Montego Bay
#21 Romantic Hotel in Montego Bay
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn SunSpree Resort Montego Bay 3.5*
Official Description (provided by the hotel):
*All rates displayed are All-Inclusive* When comparing Jamaica hotels, consider the All-Inclusive Holiday Inn SunSpree Resort Hotel-Montego Bay Jamaica. After an extensive renovation, this favorite Montego Bay hotel looks fantastic! The renewed color theme throughout the hotel will help you kick off your Jamaica vacation. A newly refreshed lobby, enhanced guestrooms with flat screen TV's, restaurants, beach and swimming and sunning areas make this Jamaica hotel better than ever. This Jamaica resort is located approximately 7 minutes from the Montego Bay International Airport. We offer an array of services as well as optional tours. Our wedding coordinator can help you plan your dream Caribbean wedding. Please look at our package page for more information. Conference facilities available. Children activity centre from 6 months to 12 years. The All- Inclusive Caribbean vacation includes room, non-motorized water sports, three delicious meals and snacks - buffet or a la carte. Please note: Some restaurants are not open every day and require reservations. See food and beverage section for schedules. Local brand cocktails and soft drinks. *Must advise arrival flight in info field when making reservations. Taxes and service charges included. Our property offers a courtesy lounge with luggage storage area and shower facilities. ... more   less 
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