We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Gave it another try” 4 of 5 stars
Review of Holiday Inn SunSpree Resort Montego Bay

Save Saved
You added Holiday Inn SunSpree Resort Montego Bay to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Holiday Inn SunSpree Resort Montego Bay
3.5 of 5 Resort (All-Inclusive)   |   Rose Hall, Montego Bay, Jamaica   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #23 of 63 hotels in Montego Bay
Midland, Michigan
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
28 helpful votes 28 helpful votes
“Gave it another try”
4 of 5 stars Reviewed February 25, 2013

Stayed at HI Sunspree Feb. 11-17, 2013 with family & friends for my daughters graduation. We were there last year as well & just had an ok time but the price was right & we thought we'd give it another try. So glad we did. From the minute we walked up to sign in to the time we signed out we were given nothing but great service. We couldn't believe it was the same place. The rooms we were given had been upgraded & looked really nice. The staff we socialized with were very friendly & the specialty dinners we had were really really good (Sorentos especially). We loved the jerk hut yet again this year (big shout out to Troydell & the gang) & we did some snorkling just to the left of the resort if you look out to the ocean & we ran into everything from sting rays to eels. It gets shallow in spots but if you can handle it, there are some awesome things to be seen. The evening shows even seemed to pick up a bit & we all enjoyed some of them. The place is still secluded but there are cheap taxis to be found that will take you anywhere you want to go. I'm glad we gave HI another try & after having such a good time this year, we'll be putting it on our list of places to visit while in Jamaica! To management, the upgrades are appreciated & the staff were just such a joy to be around. Thanks for a great time!

Room Tip: Sorentos beef tenderloin was the best food we had all vacation!
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,425 people have reviewed this hotel

Traveler rating
    884
    1,357
    726
    245
    213
See reviews for
1334
1172
39
44
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,140)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Lake Forest, California
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 25, 2013

This resort is best for families who want to visit a new place and not break the bank. The resort is clean and the pool is perfect for the kids. The rooms are clean, but the beds are hard. If you like a soft bed you might have a tough time. I found rum helped. :)

The food was surprisingly good. I read the reviews and some people hated the food. I'm not sure how that was possible, but to each their own. We ate at two of the specialty restuarants, the Japanese and the Jamaican. We enjoyed trying new things and stepping outside of our comfort zone. The Jerk Hut did not disappoint and we loved eating there. The Barefoot Grill was perfect for lunch by the pool. My son enjoyed being able to go get a burger and fries whenever he was hungry. It made lunch so easy!

I found the staff to be nice and helpful. As I got to know some of the people who worked there and after talking to tour guides it gives you a new respect for the people and how hard they work. What I found appalling was the way they were treated by the guests. I'm pretty sure that if I worked there I wouldn't always have a smile on my face after being treated so poorly every day! We said hello to every worker at the hotel, smiled, and guess what we were given the same in return. A gardener on our last day he was so sorry to see us go. I was actually embarrassed at one point listening to people be so rude to the waitress. As I left the manager asked how we were and I promptly stuck up for the poor waitress.

As other reviews have said this is not the Hilton, it is not a 5 star resort, it is a Holiday Inn. If you could afford the Hilton or a 5 star resort then go there. If not, be polite and be respectful and enjoy your vacation. You are on vacation by the way. You could be at home working and not be laying by the pool with a rum drink in your hand.

Room Tip: We stayed in Building 7...it was great for being away from the action. Our view was amazing.
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 24, 2013

Attempted to check in with a party of four - two occupants in each room, rooms booked together and nearby through a third party agency. When attempting to check in past the check-in time, only one of the rooms is available, with no explanation or apology offered on why the other room isn't ready (we were later told they had a late checkout). We had to wait a few hours for our room. When we did get our room, it was on another part of the resort, away from our accompanying party. We were told our room would be moved the next day. This never happened. Every time we talked to the person working the front desk, we were told they'd take care of it. They failed on every level even to do the most basic of investigating to find out of our party could get the rooms as booked within the 24 hours we stayed. Eventually, we talked to our travel agency rep who was on-site, who contacted the same front desk manager numerous times - again, not obtaining any type of response from the front desk manager even after being told the issue would be take care of.

During that night, we realized neither of our rooms had hot water, except after running the water for 30 minutes. The wi-fi, which was to be free with our oceanfront upgrade, didn't work in either room. The next morning, the power would go our for five minutes here, ten minutes there, which obviously shut off the phone and A/C. However, when the power would eventually be restored, both the phone and A/C unit would need a maintenance worker to reset it in order to work. Judging by the service we had already received, I'd doubt you'd get any type of service in this area.

Eventually, we asked our travel agency representative to be moved to a different hotel - simply because the non-existent service we received this far. The front desk manager simply failed to do anything to address our situation and deliver us our reservations as booked, in addition to telling us many times that it would be taken care of.

The setup of the hotel also leads to a major problem - most rooms in building 1, building 2, and building 3 are impossible to get any type of rest. The main pool, located between building 1 and building 2, houses a massive sound system that has DJs and activity coordinators shouting through the entire day and most of the night. So, if you're in any of those locations, especially building 2 or building 3 in an oceanfront room, you won't be able to rest until well after midnight.

In all fairness, the rooms and buildings are clean. The showers and sinks were fresh with no dirt or mold and sheets, bedding and towels were all newer, despite the hotel looking a bit 'dated' at first. The bar service is decent as well. The food served was average (at least the buffets we tried - you can't book any of the restaurants within 24-hour advanced notice, so you're stuck with the buffet your first and perhaps second day after arrival).

Room Tip: Request building 4 through building 7 if you're looking to relax.
See more room tips
  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn SunSpree Resort Montego Bay, responded to this review, March 20, 2013
Dear Eric G,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. I look forward to hearing from you and being of further assistance.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed February 24, 2013

My wife and I decided to take a last minute trip somewhere for Valentines day weekend (F, S, S M). As an employee of a major airline our decision was based purely on what flights had open seats allowing us to fly standby. Montego Bay was one of the cities that had enough open seats and the Holiday Inn Sunspree had rooms available so this is where we went.

We arrived in MOBAY mid afternoon and proceeded to HI via taxi for $30usd. The trip from the airport to HI took about 15mins. We arrived before the 3pm checkin time but we were given a room in bldg 5 as we asked for. The room is what I would describe as a typical hotel room. Nothing fancy but nothing to complain about either. We were in room 5305 which is closer to the adult pool and beach, which is exactly what we wanted. This room is on the third floor and closer to the street side of the property than the beach. We had a pretty good view of the beach from the balcony. Some have said these rooms are to far from the main pool and restaurants, but we didn't find that to be the case. 2min of walking and you can be anywhere on the property. Overall we were satisifed with our room.

The property: Overall it is a nice property and the staff keeps it very tidy which is actually a large task given all the kids there. The adult pool (where we spent most of our time) was nice and we found chairs without a problem. It did get more crowded as the day went on. The Adult beach was nice, a little wider than the others but there were never enough chairs to go around. One of my pet peves is how people put stuff on chairs to save them while they go do other things. This is not specific to this property but it is due to the fact that there just aren't enough chairs to go around. The main pool was very crowded most of the time, mainly by families. We avoided this area as much as we could. The other sections of beach are very narrow and again, not many chairs to go around. The little island looked nice, we never went over there, but again, crowded and not enough chairs. Yes there is a theme here.

The food: Well its an AI and thats all that needs to be said. The main buffet was unimpressive at best, but we found something to eat when we ate there. We were able to eat at two of the ala carte restaurants. Getting reservations were not a problem, in fact we were able to get a reservation the same day for the italian. The Japanese was good, we had sushi for app and steak and shrimp for main course. Was it worth the extra $40? Jury is still out on that. We also ate at the jerk hut and the food there was good. Overall it was what I expected.

The shopping: We checked out the shops on the property and those across the street. The shops on property were much more expensive than those across the street, but I think the quality of the merchandise was better as well. We ended up bying some stuff at the shops across the street. The coffee was about half the price of the shop on property. My wife didn't like how pushy the locals were off property. I must admit, even a polite "no thank you" didn't seem to be enough for them. I guess this is something that MOBAY will never overcome.

Departure...Our flight was at 8am so we were ready to leave the property at 6am. Checkout was easy and done in a couple mins. We forgot to turn in our beach towels the night before but it wasn't a problem giving them to the front desk. They charge you $20 for each towel if you don't turn them in. We waited about 5 mins for a cab to the airport which was an unknown at such an early hour. The fare back to the airport was $30 and we were there in plenty of time to catch our flight.

Final thoughts.....we don't think we would pick this property again. Mainly because the dining options are limited. I think they could do a better job of developing a better choice of foods in the buffet as you will be eating there like it or not. Same for the snack hut, pretty much cheese burgers and not much else. The beaches were just to narrow and small for our liking and the lack of chairs didn't help. On the plus side, the adult pool is nice. I suspect that this property is suited well for families and they would find it acceptable. We knew this before we went and don't want to give the impression that this is a negative review. The property and staff are nice and we thought it worked out well for our short getaway.

Mike in Tulsa

Room Tip: Ask for bldg 5, 6, or 7 if you want to be away from all the noise of the main pool and entertainment...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn SunSpree Resort Montego Bay, responded to this review, July 24, 2013
Dear N737AA,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the views.

However, We’re sorry we fell below your expectation regarding dining selection. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 24, 2013

My husband and I usually do 5 star resorts but got such a good deal this hotel has had really unfair reviews it is very clean and friendly and the jerk bar is fantastic well done Trydell who cooks and serves with a smile best jerk ever. Rooms good we were in block 2 bit noisy with show etc but not enough to request a move the two issues we had with the room were sorted immediately with follow up call to check all ok. Rooms could do with fridge but wasn't a real issue. Food was good always tasty as we tried all a la carets can safely say Italian the best by far, also extra 20 dollars for lobster n steak well worth it. My Husband dives wherever he goes and had no issues but this hotel does not focus on diving do not as geared up as some hotels. We did trips via taxis at hotel ask for Gilbert lovely man who took us all over with great information and good price, make sure u go to Rosé Hall House at night real spooky tour,,,
My advice is go and enjoy this place is great not quite sure what those moaning about want if you want total luxury then go to Sandals if you want a fun good holiday in a great hotel go to the Holiday Inn Sunspree

Room Tip: Blocks 4 5 n 6 I would say are quietest with 1 and 2 closest if don't mind noise .
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lichfield, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 24, 2013

what a wonderful stay we had, the staff where very helpfu and polite.
there was plenty to do for all the family even during a storm they moved the entertainment in doors.
water sports including canoeing,snorkling,paddle boats,and glass bottom boats there was also deep sea fishing. kids club addult only pool bar and lots of other bars and snack bars.
several restraraunts with plenty of choice.
also the whole hotel was very clean and towels and linnen where changed daily.
a really wonderful time was had by my husband and i highly recommended .

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 23, 2013

I have taken my two girls to Jamaica twice and we loved staying here. A short journey from the airport and you're there. Welcomed with a rum punch, the perfect way to start your holiday. The hotel is rather dated but you don't go away to sit and look at your room walls!! Right on the beautiful white sandy beach with carm warm water....what more could you want? The food is great, the Italian and Jamaican restaurant especially so. The kids play area is very old fashioned but my daughter loved it all the same. The pool area is great. What i loved a out this hotel is that unlike some other resorts it's big enough to provide what you want but not so big that you get lost in it! We would definitely return to stay her.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Holiday Inn SunSpree Resort Montego Bay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn SunSpree Resort Montego Bay

Address: Rose Hall, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Montego Bay
#18 Top resorts Hotel in Montego Bay
#19 On the Beach Hotel in Montego Bay
#23 Business Hotel in Montego Bay
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn SunSpree Resort Montego Bay 3.5*
Official Description (provided by the hotel):
*All rates displayed are All-Inclusive* When comparing Jamaica hotels, consider the All-Inclusive Holiday Inn SunSpree Resort Hotel-Montego Bay Jamaica. After an extensive renovation, this favorite Montego Bay hotel looks fantastic! The renewed color theme throughout the hotel will help you kick off your Jamaica vacation. A newly refreshed lobby, enhanced guestrooms with flat screen TV's, restaurants, beach and swimming and sunning areas make this Jamaica hotel better than ever. This Jamaica resort is located approximately 7 minutes from the Montego Bay International Airport. We offer an array of services as well as optional tours. Our wedding coordinator can help you plan your dream Caribbean wedding. Please look at our package page for more information. Conference facilities available. Children activity centre from 6 months to 12 years. The All- Inclusive Caribbean vacation includes room, non-motorized water sports, three delicious meals and snacks - buffet or a la carte. Please note: Some restaurants are not open every day and require reservations. See food and beverage section for schedules. Local brand cocktails and soft drinks. *Must advise arrival flight in info field when making reservations. Taxes and service charges included. Our property offers a courtesy lounge with luggage storage area and shower facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, BookIt.com, Orbitz, Travelocity, Tingo, Hotels.com, BookingOdigeoWL, Despegar.com, getaroom.com, Venere, Agoda and Otel so you can book your Holiday Inn SunSpree Resort Montego Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Sunspree Jamaica
Montego Bay Holiday Inn
Holiday Inn Jamaica
Holiday Inn Rose Hall
Rose Hall Holiday Inn
Holiday Inn Sunspree Montego Bay Jamaica
Holiday Inn Montego Bay Jamaica
Holiday Inn Sunspree Resort Jamaica

Owners: What's your side of the story?

If you own or manage Holiday Inn SunSpree Resort Montego Bay, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.