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“" Very nice time at the Holiday Inn. Would recommend it and stay again."” 4 of 5 stars
Review of Holiday Inn SunSpree Resort Montego Bay

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Holiday Inn SunSpree Resort Montego Bay
3.5 of 5 Resort (All-Inclusive)   |   Rose Hall, Montego Bay, Jamaica   |  
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Ranked #23 of 63 hotels in Montego Bay
Winnipeg, Canada
1 review
5 helpful votes 5 helpful votes
“" Very nice time at the Holiday Inn. Would recommend it and stay again."”
4 of 5 stars Reviewed January 4, 2013

We just arrived back from the Holiday Inn Sunspree on Jan.2nd. We had a marvelous time there. The weather everyday was hot. The beach, water and the island across from the resort was very nice. the food was very nice. They really spoiled us on New Years eve. We had lobster, large shrimp and an abundance of other meats ,fish,salads, soup and desserts. It was formally decorated with tall vases and beautiful tropical flowers. The entertainment and the pool crew where all great. Professional and lots of fun.We enjoyed Clay's company by the one pool we always frequented. He was fun, smart and very informative. We gained some knowledge about Jamaica whenever we had a chit-chat. Theresa was a very nice girl too. The activity crew were all very fun and kept the crowd entertained.Our 1st time to Montego Bay but our 3rd time in Jamaica. Every experience there was great. You should go. I know we'll be back. The only complaint we had of montego Bay was that their taxi's pretty expensive. Van'st u would hire on ur own to go on ur own excersion all day. Quoted us almost $450.00U.S. And we had a connection with someone we knew who knew him. Common!!, that's about what my husband makes in a day and we thought he made pretty good money.They have to definately regulate their cab/van fares. U can't step in a cab in canada and charge $30.00 when u step into it off the top.Margarittaville was fun. But a small margaritta was $9.30 U.S. Don't get us wrong , we planned for this holiday, had the money and spent the money but some things were alittle pricey. just plan for it.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,140)
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English first
Woodcliff Lake, New Jersey
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 4, 2013

Don't expact to be 5 star hotel. It is great value hotel for the family.You will see all kinds of people..down to earth people and some local people too. The food wasn't good except Jerk Hut. The Jerk sauce is awsome!! A La Carte resturants were not worth getting on the line at 6:45am. The room was outdated and tiny bathroom. Not so friendly staff at reception desk.
The weather was amazing during Christmas/New Year...just like the paradise! Beautiful ocean and wonderful weather, what can you ask for more?? When we snokel, we saw so many creatures; lion fish, sea cucumber, sea slug and all kind of beautiful fish. The texi was so expensive, to go to 7min away golf course, they charged $40 round trip. Locals will pay $2.
I didn't like the fact that tourist have unresonable price. We hired private driver from Jamisland tour for airport pick up and other excursion, it was so nice. I highly recommend to you.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn SunSpree Resort Montego Bay, responded to this review, August 8, 2013
Dear Mika16,

Thank you so much for your candid review of our hotel. Please accept my apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is. We appreciate your feedback as this is our best resource for improving guest services.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 3, 2013

This resort is definitely not a 5-star resort and you have to keep that in mind.

What works -
1. Very clean and well maintained grounds
2. Friendly staff (other than the ones at the reception desk)
3. Good food.
4. Excellent Jerk chicken
5. Cute island
6, Very safe environment for kids

What doesnt -
1. Not much sandy Beach
2. Rooms not super good, aged - bathroom door does not lock
3. Staff at Reception desk not friendly, would not give out any information when we checked in or smile..had to keep on asking them questions to get info on all that is available in the resort.
4, Really need to work on their evening entertainment routine. Got tired of hearing substandard band music every night!

Room Tip: Ocean View - Try to get building other than 1.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn SunSpree Resort Montego Bay, responded to this review, August 8, 2013
Dear Deb S,

Thank you so much for your candid review of our hotel. Please accept our deepest apologies for the issues you had encountered during your stay. Your comments are being shared with the hotel management and appropriate action will be taken. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is. We appreciate your feedback as this is our best resource for improving guest services.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 3, 2013

Used Liberty Travel to book trip and they were wonderful. The staff, food, entertainment was awesome! There are plenty of beach areas and even though chairs filled up early, we were always able to find one. The property/rooms were clean and beautifully maintained. Great value and would definitely go back again. The staff were always helpful and friendly.

Room Tip: bldg 5 was wonderful and quiet. Close to the jerk hut, not far from the main bldg and the adult poo...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 3, 2013

Little late in writing this review, we had an amazing stay here with out kids. Very good hotel. Very kid friendly, the price is just right.

Rooms were little cramped with 2 kids. but over all great

food is very good. Top shelf liqur is served to everyone.

Room Tip: Request a room close to the buffet area
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Alberta, Canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 2, 2013

This hotel has a decent property but the food and service is awful. We asked for a crib when we booked then again when we got there. It took 3 calls and 9 hours to finally get a crib. Also, we arrived at 6:30 am and were told we had to wait until 3 pm to get a room as that was the check in time. I have never experienced that at an all inclusive resort before. Our room was only cleaned 3 times in 8 days,despite having the indicator hanging on our door requesting for it to be cleaned. The food was awful and if you wanted to go to an a la carte resuraunt you needed to make reservations before 8 am the day prior or they were all filled up. On top of this, 2 of the 4 al a cartes had $20/ person additional charges to eat there.

Our 1 year old was also bitten by some type of insect in the night which cause us a trip to the emergency room due to a reaction. I have to say that the resort manager was excellent. They could not get a hold of the on site doctor but offered to foot the emergency room bill, despite knowing we had insurance. He also had or room sprayed to prevent it from happening again. That was very nice of him.

Like I said, the property was decent and there is a lot of pool and beach space. There is also a great park for kids.

I have stayed at many all inclusive resorts. The website we booked on had said this was a 4 star resort but it is not! I would not ever consider this resort again and would not recommend it to anyone else!

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn SunSpree Resort Montego Bay, responded to this review, July 24, 2013
Dear Sharon R,

Thank you so much for taking the time to write a review about your stay with us.

It is regrettable to learn that we have left you with a less than memorable experience. I am truly sorry for the inconvenience you have ecnountered with our housekeeping services and we regret that you didn't find the food served to your liking. Please accept our sincerest apologies for the dissatisfaction these aspects have caused you.

We are hospitality professionals who pride ourselves on delivering world class experience. For that reason, the comments are troubling and will certainly be looked into. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your comments.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summerfield, North Carolina
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 2, 2013

I booked this trip in October and was surprised to find that many resorts were already booked for December. After reading reviews regarding service and the property I wondered what my experience would be. I was pleasantly surprised with the service, food and resort property. It is not a 5 star hotel and you would be disappointed if you expected that level of experience. I booked this trip for my grown daughters and myself.Our room was clean and we each had our own bed (2 doubles & sofa bed). The room was on the top floor and had a vaulted ceiling which made it appear even larger.
We had some shower problems (wasn't draining) and a broken chair in the room. Each time we called the front desk to address the issue, it was taken care of immediately. The food is decent - I would recommend dining at the Italian and Jamaican restaurants as they were superior to the cafeteria offerings. The bar staff and wait staff were always pleasant and eager to attend to your needs.
TIPS: get your towels first thing in the morning and claim your lounge - they get taken early - we used a private beach area in front of the seafood restaurant that was fantastic! Making reservations for the restaurants requires you to be in line by 6:45 AM at the latest or you won't get a spot for the following evening. You have to make your reservation a day ahead. We bought bottled water upon arrival and used the same bottle to refill at the soda stations - the water was just fine. If you go accross the street as we had to buy sunscreen (hotel shop was closed) offer half the price of what they ask.

Room Tip: we loved being in buiding #3 on the top floor - good location far enough away from any recreational...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn SunSpree Resort Montego Bay

Address: Rose Hall, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Montego Bay
#18 On the Beach Hotel in Montego Bay
#18 Top resorts Hotel in Montego Bay
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn SunSpree Resort Montego Bay 3.5*
Official Description (provided by the hotel):
*All rates displayed are All-Inclusive* When comparing Jamaica hotels, consider the All-Inclusive Holiday Inn SunSpree Resort Hotel-Montego Bay Jamaica. After an extensive renovation, this favorite Montego Bay hotel looks fantastic! The renewed color theme throughout the hotel will help you kick off your Jamaica vacation. A newly refreshed lobby, enhanced guestrooms with flat screen TV's, restaurants, beach and swimming and sunning areas make this Jamaica hotel better than ever. This Jamaica resort is located approximately 7 minutes from the Montego Bay International Airport. We offer an array of services as well as optional tours. Our wedding coordinator can help you plan your dream Caribbean wedding. Please look at our package page for more information. Conference facilities available. Children activity centre from 6 months to 12 years. The All- Inclusive Caribbean vacation includes room, non-motorized water sports, three delicious meals and snacks - buffet or a la carte. Please note: Some restaurants are not open every day and require reservations. See food and beverage section for schedules. Local brand cocktails and soft drinks. *Must advise arrival flight in info field when making reservations. Taxes and service charges included. Our property offers a courtesy lounge with luggage storage area and shower facilities. ... more   less 
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Also Known As:
Holiday Inn Sunspree Jamaica
Montego Bay Holiday Inn
Holiday Inn Jamaica
Holiday Inn Rose Hall
Rose Hall Holiday Inn
Holiday Inn Sunspree Montego Bay Jamaica
Holiday Inn Montego Bay Jamaica
Holiday Inn Sunspree Resort Jamaica

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