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Holiday Inn SunSpree Resort Montego Bay: Traveler Reviews

3.5 of 5
PO Box 480 | Rose Hall, Montego Bay, Jamaica
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Holiday Inn SunSpree Resort Montego Bay
Ranked #20 of 61 hotels in Montego Bay
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2,462 reviews from our community

Traveler rating
    552
    964
    580
    192
    174
See reviews for
Families
978
 
Couples
860
 
Solo
31
 
Business
29
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Woodcliff Lake, New Jersey
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“You get what you pay for...3star it is.”
3 of 5 stars Reviewed January 4, 2013

Don't expact to be 5 star hotel. It is great value hotel for the family.You will see all kinds of people..down to earth people and some local people too. The food wasn't good except Jerk Hut. The Jerk sauce is awsome!! A La Carte resturants were not worth getting on the line at 6:45am. The room was outdated and tiny bathroom. Not so friendly staff at reception desk.
The weather was amazing during Christmas/New Year...just like the paradise! Beautiful ocean and wonderful weather, what can you ask for more?? When we snokel, we saw so many creatures; lion fish, sea cucumber, sea slug and all kind of beautiful fish. The texi was so expensive, to go to 7min away golf course, they charged $40 round trip. Locals will pay $2.
I didn't like the fact that tourist have unresonable price. We hired private driver from Jamisland tour for airport pick up and other excursion, it was so nice. I highly recommend to you.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Mika16 about Holiday Inn SunSpree Resort Montego Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“You get what you pay for - overall nice”
3 of 5 stars Reviewed January 3, 2013

This resort is definitely not a 5-star resort and you have to keep that in mind.

What works -
1. Very clean and well maintained grounds
2. Friendly staff (other than the ones at the reception desk)
3. Good food.
4. Excellent Jerk chicken
5. Cute island
6, Very safe environment for kids

What doesnt -
1. Not much sandy Beach
2. Rooms not super good, aged - bathroom door does not lock
3. Staff at Reception desk not friendly, would not give out any information when we checked in or smile..had to keep on asking them questions to get info on all that is available in the resort.
4, Really need to work on their evening entertainment routine. Got tired of hearing substandard band music every night!

Room Tip: Ocean View - Try to get building other than 1.
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
Ask Deb S about Holiday Inn SunSpree Resort Montego Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Way better than expected!”
4 of 5 stars Reviewed January 3, 2013

Used Liberty Travel to book trip and they were wonderful. The staff, food, entertainment was awesome! There are plenty of beach areas and even though chairs filled up early, we were always able to find one. The property/rooms were clean and beautifully maintained. Great value and would definitely go back again. The staff were always helpful and friendly.

Room Tip: bldg 5 was wonderful and quiet. Close to the jerk hut, not far from the main bldg and the adult poo...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask debbie871 about Holiday Inn SunSpree Resort Montego Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Amazing hotel, Amazing price, Amazing staff”
5 of 5 stars Reviewed January 3, 2013

Little late in writing this review, we had an amazing stay here with out kids. Very good hotel. Very kid friendly, the price is just right.

Rooms were little cramped with 2 kids. but over all great

food is very good. Top shelf liqur is served to everyone.

Room Tip: Request a room close to the buffet area
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask sera n about Holiday Inn SunSpree Resort Montego Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Alberta, Canada
1 review
3 helpful votes 3 helpful votes
“Would not stay again”
2 of 5 stars Reviewed January 2, 2013

This hotel has a decent property but the food and service is awful. We asked for a crib when we booked then again when we got there. It took 3 calls and 9 hours to finally get a crib. Also, we arrived at 6:30 am and were told we had to wait until 3 pm to get a room as that was the check in time. I have never experienced that at an all inclusive resort before. Our room was only cleaned 3 times in 8 days,despite having the indicator hanging on our door requesting for it to be cleaned. The food was awful and if you wanted to go to an a la carte resuraunt you needed to make reservations before 8 am the day prior or they were all filled up. On top of this, 2 of the 4 al a cartes had $20/ person additional charges to eat there.

Our 1 year old was also bitten by some type of insect in the night which cause us a trip to the emergency room due to a reaction. I have to say that the resort manager was excellent. They could not get a hold of the on site doctor but offered to foot the emergency room bill, despite knowing we had insurance. He also had or room sprayed to prevent it from happening again. That was very nice of him.

Like I said, the property was decent and there is a lot of pool and beach space. There is also a great park for kids.

I have stayed at many all inclusive resorts. The website we booked on had said this was a 4 star resort but it is not! I would not ever consider this resort again and would not recommend it to anyone else!

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
Ask Sharon R about Holiday Inn SunSpree Resort Montego Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn SunSpree Resort Montego Bay

Also Known As:
Holiday Inn Sunspree Jamaica
Holiday Inn Sunspree
Montego Bay Holiday Inn
Holiday Inn Sunspree Montego Bay
Holiday Inn Montego Bay
Holiday Inn Jamaica
Holiday Inn Rose Hall
Rose Hall Holiday Inn
Holiday Inn Sunspree Montego Bay Jamaica
Address: PO Box 480 | Rose Hall, Montego Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Montego Bay
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Top resorts Hotels in Montego Bay
#17 On the Beach Hotels in Montego Bay
#18 Family Hotels in Montego Bay
#21 Romantic Hotels in Montego Bay
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
*All rates displayed are All-Inclusive* When comparing Jamaica hotels, consider the All-Inclusive Holiday Inn SunSpree Resort Hotel-Montego Bay Jamaica. After an extensive renovation, this favorite Montego Bay hotel looks fantastic! The renewed color theme throughout the hotel will help you kick off your Jamaica vacation. A newly refreshed lobby, enhanced guestrooms with flat screen TV's, restaurants, beach and swimming and sunning areas make this Jamaica hotel better than ever. This Jamaica resort is located approximately 7 minutes from the Montego Bay International Airport. We offer an array of services as well as optional tours. Our wedding coordinator can help you plan your dream Caribbean wedding. Please look at our package page for more information. Conference facilities available. Children activity centre from 6 months to 12 years. The All- Inclusive Caribbean vacation includes room, non-motorized water sports, three delicious meals and snacks - buffet or a la carte. Please note: Some restaurants are not open every day and require reservations. See food and beverage section for schedules. Local brand cocktails and soft drinks. *Must advise arrival flight in info field when making reservations. Taxes and service charges included. Our property offers a courtesy lounge with luggage storage area and shower facilities. ... more   less 
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