Me and my fiance used Palmer in May 2013 for a transfer from Montego Bay Airport to the Iberostar resort. We immediately got to know the character of Palmer in the way that he dealt with our situation. For some reason there was a mix-up with the time he thought our plane was landing (that could have been our mistake). As a result of that, he was at the airport from early in the day while our plane was scheduled to land at approx 8:30pm. When Palmer didn't see us he waited. He ended up waiting the whole day to ensure we had transportation. I'm sure in his head he was wondering if we were ever going to show or perhaps he thought we used someone else. Thankfully, Palmer was a true professional by waiting it out to ensure we had transportation. When we got into his air-conditioned bus he promptly offered us a Red Stripe beer and everything was irie!
We also used Palmer for a tour to Dunns River Falls and Mystic Mountain. It was nice having our own private tour because Palmer was very informative and we had control over where we stopped and how much time we spent on each activity. I found the total price of the tour (per person) slightly more expensive that what the hotel was offering for a group tour, however, the flexibility we had with a private vehicle made up for it. For example, we told Palmer we were looking for authentic, spicy, Jerk chicken and he found the right spot for us. Since it wasn't a typical tourist restaurant the prices were quite reasonable.
Overall, I recommend choosing Palmer. When you speak to him you quickly see that he is a hard working man and he loves his job. If you end up using him please come back and review him so he can be rewarded for his good work.
Oh yeah, how could I forget about the lovely mangoes Palmer gave us. I told him I love mangoes and he gave me one when he dropped us off at the resort. He also brought us a few more when he picked us up for our trip to Dunns River/ Mystic Mountain. It doesn't get any better than that!