My husband and I celebrated our ten year anniversary at Wild Orchid last week. We have stayed at several all-inclusive resorts in the Caribbean, and this property takes the cake. Natalya and Camille at check-in made us feel instantly welcome, went above and beyond to answer our questions/re-arrange our departure transport, and coordinated our reservations at the spa and hibachi restaurant (the only one on site requiring a reservation). Our room was spotless and expertly maintained by both housekeeping and the nightly turn down service. Anything needed from the front desk, or room service, was exceedingly prompt. The wait staff on the beach sparkled with personality. One young man in particular, named Leo, entered every morning to a raucous chorus from guests he'd waited on the day before. I have rarely seen more hustle, better work ethic, or commitment to giving a job 110 percent than exemplified by this young man! Not to be outshined by Leo, Ri-Ri and Romaine also went the extra mile to ensure each guest had what they wanted. We ate in each of the restaurants and were very pleased with the quality and presentation of the food. Authenticity is as expected for a resort setting, but definitely above average. The young man managing the hibachi restaurant deserves definite kudos for his attention to an oversight and gracious reparation. I visited the spa and enjoyed the hydrotherapy and a 90 minute neck, shoulder, back massage. Ask for Hayden and Phyllis (masseuse) if possible. This was the massage dreams are made of. Truly top-notch. We opted for the Club Mombay option for departure and it was worth every penny. Next time we visit Jamaica we will purchase passes for arrival as well. The queue at customs was horrendous and consumed two hours of our vacation.
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- Secrets Wild Orchid Montego Bay Hotel Montego Bay