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“Awesome” 5 of 5 stars
Review of Secrets Wild Orchid Montego Bay

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Secrets Wild Orchid Montego Bay
4.5 of 5 Resort (All-Inclusive)   |   Montego Bay, Jamaica   |  
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Ranked #11 of 63 hotels in Montego Bay
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“Awesome”
5 of 5 stars Reviewed today NEW

My wife and I stayed here for our honeymoon in June for a week and soon realised we didn't book long enough!

Food = plenty of choice, 7 restaurants and good quality.
Beach = clean warm waters, white sand and decent sunbeds.
Pool = large, clean and great drinks service.
Time from airport = 15 mins max!
Bars = 7 and great selection of international and local brands. (Jack Daniels, Remy Martin, Ciroc, Grey Goose, Jhonnie Walker Black label, Chivas Regal, Hennessy, Bacardi and many more!! All inclusive which is a bonus, most hotels give you local alcohol, not here!!
Desires = on site night club, the best music, variety of drinks here too, again all inclusive!
Rooms = large, clean and modern.
Casino = small but fun
Spa = excellent value for money. Top facilities - worth a visit!!
Staff = the best staff we have ever come across! So friendly and helpful
Check in = smooth
Property = well maintained and safe

All in all this resort is excellent and we loved it so much we are returning in Nov 2014 for 10 nights, already booked!!

Would like to thank Secrets Wild Orchid for a wonderful time

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,170)
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WinnipegR
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed yesterday NEW

I love this chain and I love this resort. Food is Fab, the staff are insanely beautiful. The water is amazing , poolside bar service was wicked ! Kadeisha took very good care of us.

Rooms are beautiful and nice and cool, large balcony and all day room service all included.

The spa is gorgeous and the hydrotherapy circuit is an experience all on its own .
A MUST DO !

Stayed July 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was my 3rd year in a row visiting my home away from home. I normally go alone but this year I brought my sister; Denise. There was no doubt in my mind that she was in for the time of her life and we were not disappointed at all! From the moment we landed and made it through customs I felt at home and she glowed as we were whisked away from the airport by Garfield Barnes my companion of 3 years. Once we arrived on the Secrets property her "princess" experience started. She was given a cold towel for her neck and a mimosa for her jet lag...lol. I admit that I can be pretty spoiled but the staff went above and beyond to grant my request for the PERFECT room. Shawn Moses; mgr. of Wild Orchid preferred moved us from one preferred to another and then to WO Main. I want to sincerely thank him for putting up with me and my quirks. I would also like to thank Security man Ian McGellar for escorting us and giving us major belly laughs! He is sooo wondful! Thank you Alvaro Martin for your attention to detail along with Chantell. You always seated us in the coolest spot at the World Cafe'. Thank you to my Michael Williamson for your creativity on our loungers every morning. She truly felt special with your flowers and her name spelled out! Thank you for the wonderful pictures that you always are so willing to take every year. Denecca even though we weren't seated with you this year, you always came over to speak and always got her name (my sister) correct. Great memory considering the number of guests you wait on. Thank you Marcia Martin for your beautiful turn down services each evening. Coming back to our rooms to your creativity was always a treat! I also want to thank Jeremain Williams for his time, attention, kind words and great laughs by the pool. Even when you weren't on our side of the resort, you sought us out to make sure we were being taken care of. I appreciate the personal attention. Last of all but certainly not least, I want to say thank you to my Jamaican daughter; Lasonya Reid! Your smile still lights up a room! Thank you for reserving a spot for us where ever you were working just in case we were hungry. Thank you for suggesting party places on and off the resort. Thank you for being so special to me that I seek you out every year just to catch up just like family. There are so many others that made my sister's vacation special but I can't remember all of their names...oh wait thanks Hennesy for the great sing along at the Piano bar!!! and to the dance instructors at the pool and the absolutely amazing bar girl!!! She knew when and what we wanted from wayyyy across the pool and before we could ask for it, we had fresh drinks fixed just right! I always hate to leave my home away from home but this year thanks to all of you I will never travel there alone again. My sister; Denise will be with me every year as she strives to be an official Jamerican like her little sister (me) yes, she is the oldest...lol
Again thank you, I love you and I will see you all next year!
Sincerely
Karen Ellison Rm # 2520 and #2519

Room Tip: If you are an early riser, you want an excellent panoramic view. This would allow you to see the wo...
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel was amazing….. amazing views and rooms. I had an ocean view room, it just something about opening your door to the wonderful scent of the ocean. The staff are all friendly, a lot of activities to keep you busy and relaxed (water sports, olympics, yoga etc) meets all your needs. They had a wide variety for foods for breakfast and lunch. With 4 restaurants to choose from (Italian or French even Mexican and of course the Blue Mountain, amazing food to keep your taste buds going). It was truly an amazing trip, I will definite return in the future. However the wifi sucked after about 8 am it was truly bad connection. If lounging in the lobby area wear long sleeves and pants or mosquitoes will devour you. But overall it was and amazing experience one I will never forget!!!!!!!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OHIO
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We usually go to Mexico for our vacations and by the end of the week, we are usually pretty ready to come home. This year, we decided to give Jamaica a try. WOW! We absolutely loved our stay at SWO. Our junior suite had a beautiful, beautiful view - and we didn't upgrade to Preferred. I don't think there is a bad room at this resort. We are UVC members, so we had access to both Preferred Clubs, and quite honestly, unless you are looking for total peace and quiet while on vacation, I really didn't see the value in upgrading.

The resort is beautiful - plenty of loungers at the pool and the beach. The restaurants were all very good - love the fact that you can sit outdoors! If I had to pick some things that could improve I guess it would have to be the nightly entertainment - it wasn't that great. With that being said, we arrived on Friday, for the 4th of July celebration - and that evening was excellent! They had a great beach party and a PHENOMENAL fireworks display! We sat right on our balcony in our room and enjoyed every minute of it! I would definitely book the resort over the holiday again!
The staff were all fantastic, loved everyone's smiling faces!
All in all, we fell in love with Jamaica - and I look forward to returning to Secrets!

Room Tip: ALL the rooms are great!
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Service, Service, Service! LEO, LEO, LEO! He is the BEST employee the resort has! He was always running around the beach and outside swim bar area making sure everyone was taken care of, not to mention VERY entertaining. Alvin and Ricardo (Trainee) were also awesome at the swimming pool bar, always making sure things were great! They were never shy on alcohol! I work for one of the top rated Mercedes Benz dealerships in the USA. When I go anywhere, I always measure service because of my job. After visiting Secrets Wild Orchid, the service that was extended to all of the guests was OUTSTANDING. My husband and I have stayed at several all-inclusive resorts and service oriented resorts like the Montage in Beverly Hills. This resort blew all of them away. The resort was very clean and well maintained. It took a few days to find the good food…..that was my only complaint. Breakfast buffet is typical with an omelet station, pancakes, etc. The barefoot grill (snack bar) was horrible. They serve mystery meat burgers and I have no clue of what the hot dogs were made of, but they were disgusting. The only good thing at lunch was the pasta bar and stay away from Oceana for dinner. Portofino and Bordeaux were good dinner choices. The night entertainment was inconsistent. Some nights were good, other nights were pretty weak. We did not leave the resort. The beach is very small and lots of rocks. The water was clear in the beach area and there were always plenty of lounge chairs. The pools were great, although you have to get out by 9:00 am to get a lounger with an umbrella, otherwise they get taken pretty early. The spa is way overpriced. We used a resort credit that we had when we booked the trip on a massage. It was $175 for a 50 min massage. I think they hike up the prices to compensate so you really aren't getting a discount. Overall it was a very relaxing place to be. It was quiet at night, the room was great and A/C worked great! We will definitely visit again just because of the service and friendliness of the entire staff!!!

Room Tip: Try for a room on the 4th or 5th floor, otherwise the "ocean view room" is more of the poo...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southlake, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

My first time in Jamaica and it was wonderful everyone was so polite and helpful.
I loved the fact I got to dress up and eat at really nice elegant restaurants and go dance right after at the club. All the entertainment, food , activity was in abudance it was simply a pleasure!!
I really love the staff there was a young man working at the Portofino returant name Raymon he was great and Asly at the paino bar waited on us and took really good care of us!
Our room was located perfectly by beach and pool so it was very stunning views but next time I want a suite! Lol my favorite thing was everything and I will back again soon.... Monet Paradis

Room Tip: Just get a suite more room lol! If it is a all girl trip it's a must !
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Wild Orchid Montego Bay

Address: Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Spa Hotel in Montego Bay
#7 Business Hotel in Montego Bay
#10 Top resorts Hotel in Montego Bay
#10 Luxury Hotel in Montego Bay
#10 Family Hotel in Montego Bay
#11 On the Beach Hotel in Montego Bay
#13 Romantic Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Wild Orchid Montego Bay 4.5*
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Also Known As:
Secrets Wild Orchid Montego Bay Hotel Montego Bay

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