first the good stuff.....the staff (most of them) were great The woman who checked us in was so helpful and all the restuarant staff really worked hard and did a great job..
THE BAD- upon checking in, we were ushered over to the concierge where the woman tried to get us to go to a meeting the very next morning to sign up for "reserving the hotels directly through them" it sounded like some sort of a time share or club offering that we wanted nothing to do with After we politely declined, she brushed us off, didn't say thank you or get us help with our luggage. we had to locate our luggage and find the room ourselves (which is fine but her rudeness was over the top) Upon entering our room, the smell was strong, like sewage or ammonia, we couldn't figure it out. I went into the bathroom where there was diarrhea splattered on the toilet..the bed looked like someone took a nap in it. IT WAS A DIGUSTING ROOM I went back down to complain and ask for a different room but we were told there was nothing that could be done bc they were fully booked. so we stayed LUCKILY only 3 nights thanks to a snowstorm causing us to leave early (which they refused to refund our night stay) When we got home our clothes smelled just like the smell in the room, DISGUSTING!
Finally, the food is tasteless and the resort itself it ok. With the exception of the concierge lady, everyone else was great. I had stayed at Secrets in Tulum and that resort far exceeded this one. I don't recommend this hotel to anyone.
- Also Known As:
- Secrets Wild Orchid Montego Bay Hotel Montego Bay
- Secrets Wild Orchid Montego Bay Hotel
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