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“Home away from Home” 5 of 5 stars
Review of Secrets Wild Orchid Montego Bay

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Secrets Wild Orchid Montego Bay
4.5 of 5 Resort (All-Inclusive)   |   Montego Bay, Jamaica   |  
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Ranked #11 of 63 hotels in Montego Bay
Aubrey, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Home away from Home”
5 of 5 stars Reviewed December 20, 2013

We have stayed twice at Secrets Wild Orchid, and have fallen in love with Jamaican's because of our experience at this resort. The staff are beyond compare; they are so friendly and have a strong desire to make your stay the most enjoyable possible. In fact, we have made several friends at Secrets and now call it our home away from home.

In addition to the staff, the accommodations are very comfortable and well appointed. The restaurants at the resort offer a wide variety of cuisine to suit every taste; from simple wraps & hamburgers to French, Italian and Asian fare. The pools are quite lovely and very inviting, and the private beach is gorgeous!

We plan to return again ... and will likely make this an annual destination for years to come.

Room Tip: We prefer a room with a balcony facing the pool on the 4th or 5th floor, as these give the best pool...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this review, January 3, 2014
Dear Valued Guest:

Thank you for the time you took to update us on the quality of your stay at our Resort. The satisfaction of our guest is very important to us. We most certainly value your opinions as they help us in the implementation of changes required to ensure that we are consistently delivering the best possible service to our guests in all areas of our operation.

We are absolutely delighted that you did visit a second time and was so smitten by our friendly staff, food, accommodation and excellent service.

Looking forward to welcoming you back Home!

Best Regards,
Christina Smith
eConcierge Assistant
econcierge1.sesmb@secretsresorts.com
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,274)
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
DETROIT
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 19, 2013

I've stayed twice previously for a week each time at this amazing Resort. I was so happy to find out that they now offer day passes for Cruise Guests. It was so nice seeing Kerry-Ann and Harry again and just experience everything again. This resort is huge consisting of St. James and Wild Orchid and the beach is unbelievable. Food is still amazing and you just have to pinch yourself because you will think you're dreaming. So if your Cruise stops near Montego Bay this is a must. Oh before I forget it's All Inclusive, ADULTS ONLY!!!!

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this review, December 20, 2013
Dear Valued Guest:

We are very pleased that we had the opportunity to be of service to you during your recent visit.

We certainly appreciate your loyalty and are happy that having been afforded the opportunity to be of service to you once again, we were able to deliver on your expectations.

We look forward to welcoming you Home yet again!!

Warm regards,

Caulette Mornan
Social Networking/eConcierge
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Tulsa, Oklahoma
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 19, 2013

Both my wife and I loved the resort and plan on coming back next December! The main reason we love the resort is the staff, they are friendly and they do care about you the guest! I have never received this type of treatment at any resorts in the U.S. I want to thank Deryk the Manager, Chris (bellhop), Antoinette (Concierge), Bernadette & Carvile (Clothing Shop), Duane (Hand Craft Shop), Danielle & Godfrey (lobby bar), Kanesha (pool bar), Sparks (guest entertainment), Rox-Ann & Phyllis (Spa) The staff is now are second family and the Wild Orchid is are second home!

Gene Dickinson

Room Tip: All the rooms are perfect !
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this review, December 20, 2013
Dear Valued Guest:

Thank you so much for taking the time to share your experience with us. We are so very happy that your time with us was an enjoyable one and we are even more thrilled that our team was able to deliver the quality of service you received.

We so appreciate that you have referenced the individuals who helped to make your stay as wonderful as it was and I have taken the liberty of forwarding a copy of your review to our Human Resources Department so that their files can by duly updated for individual recognition.

Our many thanks once again and we do hope that we will have the pleasure of being of service to you on a future visit.

Warm regards,

Caulette Mornan
Social Networking/eConcierge
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Cancun, Mexico
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 19, 2013

once you get here it's like you've stepped into heaven. EVERYONE and i mean EVERYONE is with a smile and friendly and awesome. you're welcomed with either a mimosa or a cookie, check-in is a breeze in these desks with the concierges. the rooms are well, it's a secrets, you can imagine, PERFECT! the beds are extremely comfy, there's a tub in the middle of the room (super romantic) the shower is rainfall, and it's just so good that you never wanna get out of the shower. the views from the room (which I believe all rooms have ocean view) were stunning. the restaurants don't require reservations which i loved, had dinner at seafood and japanese restaurant, both great! the piano bar and the club are a must if you have it in you to party! Danielle in the lobby bar was just awesome, her smile and service went a long way. Daemeon in the bellboys, was a friend. Leo in the pool was hilarious. and I'm sure i'll forget to mention some but everyone was awesome. the location of this property is great if you want to go out (which you dont need to but if you want to) Margaritaville is close so is Pier1.

Room Tip: ask for rooms in corners, they have the best view.
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this review, January 3, 2014
Dear Valued Guest:

Great staff, food, excellent service and an overall wonderful atmosphere are just some of the things our resort is known for. Your love of all these and more is truly appreciated by our team and it was our pleasure to make your vacation one to remember. It seems you really enjoyed several key areas of our resort and I know your experience will be very helpful to other travellers and us here as well.

Thanks for sharing your kind review with us and we look forward to your return.

Best Regards,
Christina Smith
eConcierge Assistant
econcierge1.sesmb@secretsresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trinidad
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 19, 2013

My husband and I are from Trinidad. We found everything perfect. All day activities, entertainment staff, food, drinks, the different restaurants, rooms, water activities, beach grill, pools and pool bars.

Every night a lady would turn down your bed, give you a schedule for the next day activities and chocolates, you even get bed room slippers. Room service is free!

After lunch a jerk chicken cart and a coconut cart would be going up and down the beach stretch. Fantastic!

Lots of sheds to shade under by the beaches and pools for us brown skin people. The water perfect and waitress coming by the beach taking your drink orders. You don't need to get up. Love it.

The only negative thing I can think about was the mosquitoes in the room. Even though we sprayed it still had. Other guest were also complaining about it or that they got bitten.

This place is perfect!

Room Tip: The view on the upper floors are nice.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this review, January 3, 2014
Dear Valued Guest:

It is really great that you had a fantastic stay at our resort. Our team always aims to make our guests feel special and have a wonderful time and so it pleases us much that this was achieved. I am also glad that you loved our food, the activities and our service delivery despite the annoyance of the mosquitoes. We will, as we always do, continue our efforts to eliminate them from guest areas.

Thanks for taking the time to share your review with us and we hope to see you again.

Best Regards,
Christina Smith
eConcierge Assistant
econcierge1.sesmb@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meaford, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 18, 2013

The wife and I just returned from a fantastic 14 day stay at Secrets Wild Orchid. Starting from our arrival where we were upgraded to the Preferred Club, we couldn't possibly have been treated any better. The staff at this resort were without exception excellent, and couldn't do enough for you. On departure they ask you who was the best staff member you dealt with was, and it's a very hard decision as they were all outstanding,

Food in all the restaurants is very good, and it's very nice not to have to make reservations (except at the Asian if you want to see the Hibachi show). Bordeaux (Gourmet), Portofino (Italian) and Himitsu (Asian) were our favorites but they were all quite good, and we dined at all of them, and invariably had great service and food. Note that dress regulations are enforced and we did on occasion see people inappropriately dressed turned away (always males - come on guys if your significant other dresses nicely make some attempt to match her efforts)!

Grounds are kept immaculately and we actually saw the groundskeepers being inspected one morning before starting their work! It's a newer resort so everything is up to date. We looked at other rooms in the non preferred areas (Wild Orchid and St James) and don't believe there are any bad rooms, and would have been quite happy in those locations as well.

It is a quite secure facility due to it's location and you are never bothered by vendors or locals harassing you on the beach. Beaches are small but sandy and nicely protected and never crowded, so swimming is pleasant (nice warm water) and no chance of being swept out to sea. Pools were great as well and we never had a problem finding a lounge on the beach or pool. Waiter service is constant on beach or pool so you don't wait long for refreshment. It's not necessary to dress for lunch as the Barefoot Grill on the boardwalk offers burgers/hotdogs, homemade chips, etc., and there are two Jerk Chicken carts on the boardwalk over lunch as well (don't miss this).

Take an excursion or two out of the resort so you can see the real Jamaica. We did Black River Safari, YF Falls, and the Appleton Distillery, as well as Bamboo rafting which my wife really enjoyed.

For television junkies there's lot's of channels and we even got City Toronto and CBC Toronto which kept us up to date on what was happening at home.

As usual at all inclusive resorts there are on occasion loud and obnoxious people, but this seems to happen when people first arrive and are still very excited about their holidays, and have not yet settled into the relaxed Jamaican style of life.

Again what makes this place is the staff and I wish I was better with names but a shout out to Caulette, Chantal (our concierge), Jennifer (our maid), Lionel at Himitsui, and everyone else who made our stay so enjoyable.

My only minor complaint was they didn't have any Port in the bars which we enjoy as an after dinner drink.

Now that were back on the shores of Southern Georgian Bay and I have been shoveling snow for 3 days, I can say we will definitely be back to be welcomed with the greeting, "Welcome Home"! Well done Secrets!

Room Tip: All the rooms are great but if you are a wi-fi junkie go Preferred Club as it is free in those locat...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 17, 2013

I went to this resort for a work related trip and my colleagues and I cant express how much we enjoyed this hotel along with one of the best staff team I have ever seen! I wish I could name them all because they all deserve a special shout out but these are the people who definitely helped us make this a great trip. Berndatte, Carvile and Dane in the gift shops were awesome, they helped me pick out some great gifts and gave me great laughs along the way. defintely visit Oswald the cheif he'll make you a killer burger, Kediesha, chantel and danielle at the restaraunt and bar were great, always happy to help and remember you by name and drink of choice! Jeffery the bell hop was excellent help, he took my bags and made sure everything was delivered to where it needed to go with ease. Last but not least DEFINITELY find Leonard the waiter at the pull, his up beat personality can bring life to any party and he made the pool a blast for everyone in site. Thanks to the entire staff for making this trip one of my best! keep up the good work

Room Tip: Every Room is awesome, rooms by the pool are great if you like to have people around
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Wild Orchid Montego Bay

Address: Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Spa Hotel in Montego Bay
#7 Business Hotel in Montego Bay
#10 On the Beach Hotel in Montego Bay
#10 Family Hotel in Montego Bay
#10 Luxury Hotel in Montego Bay
#10 Top resorts Hotel in Montego Bay
#13 Romantic Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Wild Orchid Montego Bay 4.5*
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Also Known As:
Secrets Wild Orchid Montego Bay Hotel Montego Bay

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