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“Yea Mon” 4 of 5 stars
Review of Secrets Wild Orchid Montego Bay

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Secrets Wild Orchid Montego Bay
4.5 of 5 Resort (All-Inclusive)   |   Montego Bay, Jamaica   |  
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Ranked #7 of 63 Hotels in Montego Bay
GreenLeadersPlatinum level
Cambria Heights, New York, United States
1 review
2 helpful votes 2 helpful votes
“Yea Mon”
4 of 5 stars Reviewed August 23, 2013

The service and alcohol were awesome! The breakfast buffet was one of the best I had, definitely check out the Portofino Restaurant. Look for Kedeisha by the poolside, and the Piano Bar by the Desires nightclub. Overall, had a Great experience

Room Tip: Junior suite on the 5th floor
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this review, September 17, 2013
Dear Valued Guest:

Thank you for having selected our resort for your most recent vacation. We are thrilled that you enjoyed your stay here and highlighted the areas and people that had a huge impact. Your feedback is much appreciated and we will continue to work hard so that other guests are impressed as well.

Thanks for sharing your experience with us and be sure to visit again.

Warmest Regards,
Christina Smith
eConcierge Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,226 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,588)
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Kildeer, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 20, 2013

This was our third visit to Jamaica and our first visit to a Secrets Resort. We were on our Honeymoon and this resort could not have been more perfect! The layout of the complex was outstanding including the restaurant courtyard with live music and entertainment and the multitude of choices for relaxing on their various beaches or pools. The room accomodations were very clean, romantic and fairly current. The staff made it very apparent that you were their priority. Special shout out to Chris Rose, Bellman and Dane in the retail shops! Great People!! The food was very good and the drinks were constant. Only point of disappointment was that when we make our reservations we requested a full oceanview room only to find out that full oceanview only means partial oceanview. If you want full oceanview, you need to reserve full oceanfront! Make sure you are aware of this because most of their rooms are full oceanview NOT full oceanfront. Other than that, if you want a top notch romantic getaway for the two of you with incredible views of the Caribbean Sea; you have to check this place out!

Room Tip: If you want a Full Ocean View; you need to reserve Full Ocean Front!
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FarinaPR
Top Contributor
61 reviews 61 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 20, 2013

Where do I even begin...? From the moment we stepped foot off the bus onto the resort we were treated like celebrities. Upon arrival we were greeted with a big warm smile and were whisked in to the beauuutiful lobby to meet with our concierge. Champagne in hand, our luggage was sent to the room while we signed in. Everything is so amazing here! The people are so genuine and WANT to help you!! We have done many all-inclusive vacations before and it feels like everyone around you just wants a tip and here it was OPPOSITE! The food is great too! I'm a vegetarian and my husband is not, we were both SO happy with all the choices at every single restaurant & snack bar! The pools are super clean and the grounds immaculately kept. Every single room has an ocean view so everyone's happy no matter your budget. The room was so beautiful and cleaned daily. The bed is DELICIOUS! Slept like a baby! The beach is breathtaking! According to my husband the Jerk Chicken was Amazing!! There was a guy with a cart cooking it all day walking around offering it to the guest singing "Hey jerky jerky jerky jerkeeeeyyyy! Come get your jerk chicken Mon!!" He was so fun! Godfrey was our bartender at the pool bar and he was amazing! Ask for the Passion for Fashion! Even the manliest of the men were ordering them, SOOOO GOOD! The room service is incredible too! We even ordered snacks at 3 am and they were there with a smile within 15 minutes! I am a reaaaally tough critic and not very easy to please (or easy going) and for the first time in my life I have nothing negative to say about about this resort and my experience there! This is what vacation is supposed to be! We drove by MANY other resorts and felt SO thankful that we chose Secrets Bc many looked very different than they did online. I give it an A++++++!! Hope you enjoy as much as I did! We will be back next year!!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newmarket
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 20, 2013

We stayed at Secrets Wild Orchid July 13-20th, this was our first time to Jamica and it will not be our last....we loved it here so much that we have already made plans for a 2nd and 3rd visit! We stayed in the Preferred Club and were checked in by Lisa and Isabel..........they were both fabulous.........gave us all the information we needed and then Isabel took us to our room right away. We stayed on the 3rd floor and had the most amazing view I have ever seen of the sea and the mountains and the pool. The room is beautiful and spacious, perfect for my husband and I. We had a King bed, it was so comfy...better than my bed at home...lol! The bathroom is beautiful with a separate shower and amazing jacuzzi tub. The balcony also has a private jacuzzi tub that we used one afternoon when it rained for a bit, the balcony also has an accordian style hanger attached to the wall for your bathing suits which is so great....I wish more resorts had this. Our housekeeper Yvonne was great, always kept our room clean and well stocked with towels and anything else we needed...she was so sweet! Now I am super picky with food and I loved everything here. We enjoyed all of the restaurants and the buffet was serving Lobster on quite a few occasions which my husband really liked! During lunch time one of the cooks goes around by the beach with the jerk chicken cart and it is the best chicken I have ever tasted!! We ate at the buffet every morning for breakfast and had Stacy as our server she was so nice, always smiling and willing to get you anything you needed. When we go on holidays we are usually in the pool all the time but at this resort we could not stay out of the sea it was the most beautiful thing I have ever seen...so blue and clear.......this is a man made beach area so on the other side of the bouys they had rocks that would break the tide so the swimming area was so calm not a wave to be seen. The pools are beautiful but we spent the whole time in that sea. Being Preferred Club we could have gone to the other pools but we stayed at the Preferred all week....it was so quiet and relaxing.....no loud music.....just peac and quiet. We have Joy as our server for the week and she was a gem, delivered those drinks so quickly and even came right to the shoreline. The drinks here are really good, they have alot to choose from and make them really well. I hav to say we have never before been to an adults only and I was pure luxury..........you get what you pay for. The service is incredible, the people are so nice....we loved it there.....did not want to leave that is for sure! A huge thank-you to Isabel Rueda for making our first time to Jamaica so memorable.....we can't wait to come back!!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kildeer, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 19, 2013

This was our third visit to Jamaica and our first visit to a Secrets Resort. We were on our Honeymoon and this resort could not have been more perfect! The layout of the complex was outstanding including the restaurant courtyard with live music and entertainment and the multitude of choices for relaxing on their various beaches or pools. The room accomodations were very clean, romantic and fairly current. The staff made it very apparent that you were their priority. Special shout out to Chris Rose and Dane in the retail shops! Great People!! The food was very good and the drinks were constant. Only point of disappointment was that when we make our reservations we requested a full oceanview room only to find out that full oceanview only means partial oceanview. If you want full oceanview, you need to reserve full oceanfront! Make sure you are aware of this because most of their rooms are full oceanview NOT full oceanfront. Other than that, if you want a top notch romantic getaway for the two of you with incredible views of the Caribbean Sea; you have to check this place out!

Room Tip: If you want a Full Ocean View; you need to reserve Full Ocean Front!
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 19, 2013

My husband and I stayed at Secrets Wild Orchid July 28th to Aug 4th.
We got there right after Sumfest so the resort was still pretty busy. I will agree with LashGirlofRI that some to the 'niceties' fell short on our check in. We also were not offered a cold towel or drink. From what I heard the resort did have over 100 parties depart the day we arrived.
And nobody offered us anything to smoke!
Any vacation is what you make of it.
If you are looking to party, bring some friends. It is not the most entertaining resort on its own, but if you try you can have lots of fun. We really enjoyed Andre at the Piano Bar every evening and then the Disco for late night dancing and shots. The bar tenders were a lot of fun and tried to accomodate you. Leo at the pool was extremely entertaining as well.
The resort is very pretty and laid back. You won't have a problem finding things to eat, my husband is a picky eater and didn't have any complaints. Yes the Hibatchi is not like at home or other resorts but it was still edible and again entertaining.
We had big concerns about the location of the resort being so close to the city but there is absolutely nothing to be concerned about. Once you are on the resort you can't tell how close the city really is. That actually made it a bonus for getting back to the airport. We could relax the morning of our departure.
We will definitely be back and bringing a group with us!!

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this review, September 17, 2013
Dear Valued Guest:

It is quite pleasing to read the many things that you loved and enjoyed about our resort. Your approval of these and several team members that positively impacted your stay is very much appreciated by us all here. There are certain standard that we do try our best to maintain and I must apologize that we did not live up to this completely where check-in was concerned. I can assure you that this is not the norm and I am happy that your other expectations of us were met. Thank you for taking the time to detail your experience and we look forward to welcoming you and your friends back soon.

Best Regards,
Christina Smith
eConcierge Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McCook, Nebraska
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 19, 2013

We arrived and thought this was going to be better than our previous Mexico trips, but we were wrong. The resort was nice but not amazing. We paid more to stay in the Privelige but found out it was not worth it. The upgraded alcohol was a joke and the service was no different than our friends who we in the other building. The "Privelige" pool area was boring and so was the beach. 90 and over might enjoy it though. We ventured over to the other pool area and found that some of the customer service leaved a lot to be desired. They made us feel like they were put out having to server us a drink. The beach was very limited and small. We ended up spending all our time at the pool.
Now, the good things. The jerk chicken is amazing! It is served in the middle of the day when we were starving! There was also a fruit cart with fresh fruit too. We loved that!! The night life apwas also really good and entertaining. Al the shows we attended were very good. The restaurants were specialty and always really good. The customer service was good at that time too.
All in all we probably won't go back to that resort, but will try Jamaca again.

Room Tip: Don't upgrade. Just go with basic and plan to spend time outside your room.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Wild Orchid Montego Bay

Address: Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Montego Bay
#6 Top resorts Hotel in Montego Bay
#6 On the Beach Hotel in Montego Bay
#7 Business Hotel in Montego Bay
#7 Luxury Hotel in Montego Bay
#10 Family Hotel in Montego Bay
#13 Romantic Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Wild Orchid Montego Bay 4.5*
Number of rooms: 350
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Also Known As:
Secrets Wild Orchid Montego Bay Hotel Montego Bay

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