The question is where to begin? Describing Secrets Wild Orchid is almost impossible. It is serene and relaxing while at the same time being exciting and exuberating. If you feel like just kicking back and enjoying a beautiful, lush garden atmosphere surrounded by a white sand beach and crystal blue ocean, Secrets Wild Orchid is for you. If you’re looking for entertainment, music by the pool, volleyball on the beach and various activities each day, Secrets Wild Orchid is for you!
Upon arrival, guests are greeted by the bellmen with warm smiles and the greeting “Welcome Home”. These gentlemen escort you to the lobby of your building, while providing a guided tour along the way. At reception, a glass of champagne, chocolate chip cookies, fruit and a cool towel are presented to each guest as they wait to be registered. Once completed, your bellman escorts you to your suite, bringing your bags in and pointing out the views of Montego Bay. (Those we have met on our visits include Billy, Jeffrey & Joseph…thank you, guys!)
The lovely front desk ladies of the SWO/Preferred Club take good care of you throughout your stay, as does all the staff. If you have the pleasure of staying in that building, you can rely on Shonieka, Lisa, Sharol and Christine to make you experience a pleasant one. The very congenial, helpful and caring Preferred Club Manager, Isabel, makes herself available and visible to all guests. In addition to being a professional, she is a delightful person. Last, but certainly not least is Caulette, the Assistant Rooms Division Manager. Caulette is a very gracious, warm and reliable lady, in the true sense of that word. She is genuinely concerned that each and every guest is content and comfortable in their surroundings. Bernadette who operates the Signature Shop in the promenade is a sweetheart. Stop by and see the beautiful dresses, cover-ups, shirts and souvenirs that she has in stock. Don’t bother with last minute shopping at the airport, these shops have it all. (Love you, ladies!)
Let’s move on to the spacious accommodations. The mattresses and pillows are incredible. The suites are clean, comfortable and well stocked. A tip…don’t pack a hair dryer…the one in the room is awesome! The views of the ocean are spectacular as are the lovely views overlooking what I call ‘restaurant row’. Be sure to catch the sunrises and sunsets from your balcony, they are gorgeous. Thank you to Natalie for keeping our room sparkling clean during our last trip! I’m fussy about cleanliness/neatness, but no worries at Secrets Wild Orchid!
The restaurants are very good. The service is top notch, the food is high quality and the cocktails are plentiful! The house wines are about average, but you have the choice to order wines from the wine list. The restaurants along the ocean path, Oceana (ask for Margret!) and Seaside, are open air venues, which I personally prefer for lunch. However, I’ve had dinner at both and enjoyed the meals very much. I will say my favorites are Bordeaux (French) and Portofino (Italian). However, I also enjoy Himitsu, Blue Mountain, and El Patio which offer Pan-Asian fusion, homemade Jamaican cuisine and Mexican. The World Café breakfast and lunch buffets are unbelievable; more food than you can imagine! Have Stacy make you a Ceasar salad table-side at lunch. She does a great job with her fresh lettuce! This past visit there was also Surf & Turf night (excellent) and Barbeque night (heard that was also very good) at the World Café.
I also have to mention Coco Café which serves fantastic coffees (with or without alcohol), pastries, tea sandwiches and the best melon flavored water! I wish they had the melon water at the bars – it’s really tasty with vodka or light rum. Another spot to stop by for a quick bite is Barefoot Grille, which offers several different burgers, hot dogs, meat pies and homemade potato chips. And, last but not least, the jerk chicken cart that roams the property around the lunch hour…you’ve got to try it! Okay, one more…room service is very good. I love the Cobb Salad, pasta & burgers and the omelets and eggs at breakfast are eye-opening!
Now for my “shout outs” to the remaining staff I consider VIPs at SWO. Let’s begin with Sheldon, who takes care of the pools and beaches like they were his own property. This gentle man (not a typo) has a smile and demeanor that never wavers. From day to day, he greets his guests with a remarkable enthusiasm. I want to send a big thank you to Sheradine, who picks up after the guests at the pool and makes sure the towels are plentiful! And, of course, the ever vibrant beach servers – Kerry Ann, Alicia, Chaviena, Leo and Simone have to be mentioned (or else!). They are five of the many hard working, personable and attentive staff that deliver your cocktails to the beach and pool side. Also, look for Cassie, Genius, bon jovi and Inch from the Entertainment Team. They certainly are entertaining! (Big hugs to all of you!)
I’m also partial to a few bartenders. Seek out Godfrey for a good drink and some of his brain teasers. Marlando at Seaside Grille is also a great bartender and a fun guy to be around. Our two young ladies at the PC lounge, Cherrise and Jennelle, are sweet, helpful and a delight to spend time with while enjoying cocktails and appetizers.
A special thank you must be said to Mr. Emlio Huhn, the General Manager of Secrets Wild Orchid and Secrets St. James. It’s obvious from the marvelous staff he employs that his knowledge and expertise in the industry is extraordinary.
Now the question is…where to end? I could go on for pages, but do yourself a favor and check out their website, http://www.secretsresorts.com/wild-orchid-montego-bay as well as their facebook page. As they say, a picture is worth a thousand words!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.