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“Some things I wish I knew” 4 of 5 stars
Review of Secrets Wild Orchid Montego Bay

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Secrets Wild Orchid Montego Bay
4.5 of 5 Resort (All-Inclusive)   |   Montego Bay, Jamaica   |  
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Ranked #7 of 63 Hotels in Montego Bay
GreenLeadersPlatinum level
NJ
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
141 helpful votes 141 helpful votes
“Some things I wish I knew”
4 of 5 stars Reviewed February 1, 2012

This is going to be a really long one, but I really wish I knew these things before I booked & arrived, so I want to give others the benefit of knowing before they go. Please take note the first part of the review is going to be negative, but then I go on to discuss the really great things about this property.

Property Management and Policies:
I have been a loyal AM Resorts (Dreams/Secrets) customer for a few years now, I have gone to one of their properties once a year for the past five years and I started to notice some changes last year in Mexico and now the company is very different from my earlier experiences with them.
Even though their resorts are advertised as “all-inclusive, unlimited luxury” they are making a very obvious effort to sell & make as much money as possible. It starts from the minute you walk in the door. First you are given the very nice “welcome home” and are checked into your room, then you are directed to another desk to receive your resort coupons. At this other desk they take about an hour to explain to you that you are invited to a special 90 minute breakfast which will give you a tour of the Preferred Club and you will hear a sales pitch about how you can save money on booking your vacation directly through the company and in appreciation for listening to the sales pitch you will receive either a $100 Spa Coupon or complimentary admittance to the Mombay Club at the airport. The whole thing was really annoying because after a long day of traveling, the last thing you want to do is sit in the lobby and listen to an hour speech about a sales breakfast, but since we are frequent customers of these resorts and planned on using the spa, we agreed to it since it was only 90 mins during breakfast and we were open to hear how we could save money. First of all, it wasn’t a breakfast. The minute we arrived, we were repeatedly asked if we had already eaten and then a sales representative accompanied us to breakfast. The 90 mins didn’t include the breakfast or the tour of the Preferred Club. It is not until you sit down to hear the actual sales pitch that the 90 minute clock starts ticking. Basically they try to get you to buy into a vacation club for $7,310 which gets you a 25% discount on hotel stays (not including airfare) for 10 years, 20 with renewal. For $15,400 you get free room upgrades (if available) and the 25% off. I did some math on this and there are no actual savings unless you go to one of these resorts multiple times a year.
Anyway, we weren’t let out of this presentation until early afternoon and by that time the sun was gone and it had gotten a bit breezy, so I feel like I was robbed of one whole day of my vacation and in retrospect would have gladly paid the $100 extra at the spa instead of losing my vacation time.
The other thing that really bothered me was that at one point we had to take an emergency trip to the store and got a taxi from the bellman. There was a store about a mile away from the resort, so we thought it wasn’t a big deal. Once in the cab and almost to the store the driver said “you realize this trip is $35, don’t you”. We were appalled! The driver then got very nasty and told us that there was a rate sheet on the back of his seat (which we couldn’t see because it was pitch black in the car). When I got home I looked up “taxi rates in Jamaica” on the internet and found out that the resorts have relationships with the taxi companies and part of the fee is charged by the resort. Trip Advisor advises hailing a cab on the street yourself to avoid these exorbitant fees. We felt this was this was totally disgusting. $35 for a 5 minute cab ride!
Besides these two things there were a few other things that were just the icing on the irk cake. Prices in the gift shop were astronomical: A pack of cigarettes was $10, so if you smoke bring your own, or get them off the resort for $3.75; a float that broke in a day and a pair of swim goggles were $30-$40. Wine is free at the resort, but they will only give you a glass at a time. They try to upgrade you to bottles of wine ranging from about $25- $260 at the restaurants. I have been to other AI resorts that offer a selection of imported wines at no additional cost, so this bothered me. Hobcats are included, but they advice you to pay for a $20 instructor because if you flip the Hobcat they charge a $35 rescue fee. We got the instructor & flipped later on our own, so we got hit with both anyway.
Lastly, on the last day of our vacation we had a 6pm flight and were leaving the hotel at 3pm to go to the airport. By chance we went to the front desk to discuss check out. This was at noon and at that time we were told that we had to be out of our room at 1pm or we would be charged $25 an hour after. We hadn’t yet packed or showered and were given no notice of this prior to us going and asking ourselves. This has NEVER happened to us at an AI before.
I don’t know what is going on with AM Resorts, but I go to AIs to lock my wallet up in a safe and relax, not to be subject to all day sales pitches and price gauging. That is exactly what we are trying to avoid on an AI vacation. It really detracted from our overall experience of the resort and was very different from prior experiences with AM Resorts.

Now for the Good & Great:

Property:
The property is absolutely gorgeous and impeccably maintained. For some reason, pictures of the resort don’t do it justice. All of the furnishings are new & in great condition. The property will not disappoint! I particularly liked the starfish cove, which is a lit up cove of starfish that can be seen from the walkway by the piano bar.
The resort is pretty large and composed of 6 complexes: Restaurants& Bar area, SWO Preferred Club, SWO, SSJ, SSJ Preferred Club & the Spa. I could see no difference between the two, except that SWO was closer to the restaurants and bar/disco and SSJ had a better beach, but everything is in easy walking distance. Both properties had the same amenities and activities. SWO Preferred Club did look a bit nicer than the SSJ Preferred Club, because SWO had the swim out rooms.

Rooms:
The rooms are also absolutely gorgeous. The beds are out of this world comfortable. I felt like I was sleeping on clouds. I read on TA before I left that people thought the bathrooms were too open, but I didn’t really feel this way. The Jacuzzi and sink area are open to the bedroom, but the toilet & shower are closed off by frosted glass doors, so if you want some privacy just close the door. Each room comes with large flat screens with every channel you can image. Our room didn’t have an alarm or ipod docking station. WiFi is only included with the preferred club and is $15 a day for non preferred club guests. FYI: Electricity randomly shuts off a lot. It isn’t a big deal because it only happens for a second at most, but if you are starting to feel a little warm, its because the electric went off and you need to turn the air conditioner back on.

Restaurants & Food:
We thought the food was excellent and were even actually wondering if they import their steaks. The best restaurants are definitely the Italian and French. We tried to go to both around 8:30 so we could make the 9:30 shows, but both had a 15 table long waiting list at 8:30 both nights, so if you are trying to make a show, make sure to put your name down by 7:30ish. We didn’t really think the food at the Hibachi was good, but the restaurant is a really fun experience and the cooks are hysterical. The restaurant is like a party and you can always hear the people in that restaurant having a blast. Make sure you book that one the day you arrive so that you can make sure to get a reservation at a Hibachi table.
The buffet is also pretty good and has a great breakfast. For lunch they have a pretty good selection also. There is the buffet, the Oceana Grill by the pools which serves burgers and wraps, the Barefoot Grill by the beach which serves hotdogs, burgers and Jamaican pastries, and the Jerk Chicken cart (which is excellent and I think it was my husband’s favorite part of the resort)
We also did the romantic dinner one night and it was excellent. At first I was upset because I asked specifically for the dinner on the beach and booked it the day we arrived. The front desk people told me that the beach was the only spot available anyway, but then low and behold we were put in the gazebo. I was upset because the dinner on the beach was what I paid $180 for. The second the server saw I looked upset he was so nice about it and did everything he could to fix it. He immediately offered to move everything on the beach, but we didn’t want to make him do that and declined, but while we were eating our appetizer, he set up a table and candles all over the beach for us and we moved there for our dinner and desert. The dinner is very romantic, the food served is excellent and the server is very nice & pampers you with wine and champagne. I highly recommend going for the romantic dinner, its totally worth it and you can use $60 of resort coupons for it.

Drinks:
The drinks at this resort are excellent. Some of the AI resorts water their drinks down, but definitely not this one. They know how to make a drink here and the bartenders are excellent at what they do. There is no wine selection beyond red or white unless you want to pay. They do offer all kinds of beer besides Red Stripe (which we didn’t realize until the end of the trip).
Definitely try a “Mexican Desert” during your stay. It was the most delicious shot I have ever had in my life. It is grenadine, baileys and frozen milk and tequila. Sounds funny but it is yummy! I was recommending it to people at the bars and the whole trip people were coming up to me and thanking me for recommending it.

Beaches:
Beaches and water are beautiful. The water is very clear and seagrass free. The beach chairs are much nicer than those at other resorts. We never had a problem getting chairs and the beach waitresses are constantly checking up on you. We preferred the SSJ beach over the SWO beach because it is larger, more comfortable and that is where the water sports activities are. If you want to snorkel, bring your own gear. They don’t give out masks and snorkels like other AI resorts. They only have a 9am, 10am and 2pm snorkeling group that they give the masks out for and it is and extra charge. Masks and snorkels start at $35 in the gift shop, so bring your own.

Pools:
Pools at SWO and SSJ are exactly the same. We picked which one we were going to based on what the daily activities were at each. Chairs are plentiful and nicer quality then offered at other resorts. Each pool has two sides divided by a bridge. The side where the pool bar is, is warm water and the other side is cold weather. I thought this was a nice feature because it caters to either preference.

Day Entertainment:
Daytime entertainment was “okay”. They had a few things going on here and there. Mostly things that I personally wasn’t interested in: basket weaving & hat making type things. There is water aerobics at 12:30 but I kept missing it. There is also crab race betting which was fun and the winner gets a bottle of rum. There are dance lessons by the pool and darts. They give you a hand out called “the sundial” that lists all the daily activities and the times, but sometimes those activities just didn’t happen. We tried to do the pool basketball and volleyball, but both times there just wasn’t anyone there and no one ever came out to see if anyone wanted to play. If daytime activities make your vacation for you, this may not be the place.

Night Entertainment:
They have open air movies at 6:30pm in the piazza. There are bands and things around 8:30 (but we never made it to them) then at 9:30 every night they have a main event at either the indoor “showtime” theater or the outdoor stage. The 9:30 show was a talent night, a cabaret, a couple’s game show and a Jamaican band. One night they also had a party on the beach. The shows were all really good and funny. The people that do the shows are crazy talented and really make the night. I only wish that I could have made more of them then I did, due to crowding at the restaurants. Every one of the shows that we did make it to were a goodtime.
Then at 10:30 is the piano sing along at the bar. There are always a lot of people there singing and having a good time. There is also a large outdoor seating area around the bar with a fire pit where everyone hangs out. My husband smokes cigars and that was a nice spot for him to sit and relax with a cigar.
The disco also opens at 10:30 but is unfortunately usually pretty dead. I must say though that we had a blast there on karaoke night with the staff. It was one of our favorite memories of the trip. The staff that works there is fun, so even if its dead hangout with them. They are a blast.

Staff:
The staff makes this resort! Everyone there is a lot of fun and many of them are extremely talented. I have heard a few people on these boards wondering about theft at the resort and I have to say I had a very positive experience with this: My husband and I had one of the private dinners on the beach and I left my wallet on my seat. I didn’t realize it until 15 minutes later and on my way back to the beach, one of our waitresses (that I didn’t even see while at dinner) found me and took me directly to it. I was already at the other side of the property when she found me and she was talking on her cell phone when she found me. I think two people split up to search for us. I couldn’t believe it! It is a scary thing to lose your wallet on vacation and in most places you would never see it again. So, all I have to say is that there are definitely some good people working there.

Excursions:
We did two excursions and I recommend both highly.
1. Cool Runnings to Dunns River Falls:
Dunns River is 1:30 to 2 hrs away depending on where the other resort pick ups are. The Cool Runnings tour is a catamaran cruise that takes you snorkeling, to the falls and then it becomes a very fun booze cruise. These people know how to have a good time and once it becomes a booze cruise it gets crazy fun. Since I got home two of my friends told me they had a bad experience on the straight up falls tour because you get harassed at the entrance. We had a blast on the Cool Runnings and didn’t have to deal with any of that because the catamaran pulls right up to the base of the falls. Bring water shoes and a water camera from home. Both are expensive once you get there and a regular camera will get destroyed. You will probably also want lots of singles for tipping.
2. Dolphin Cove:
There are two dolphin coves in Jamaica, one in Negril and one in Ochos Rios. The one in Negril is closer to Secrets, about a half hour away and only takes three hours of your day. There are three prices for dolphins: 1 for the dolphin touch only, 2 for fin swim and 3 to have two dolphins lift you in the air. We did the fin swim and it was a lot of fun.
They also have a shark and sting rays that you can touch if you want after the Dolphin swim.

In the end I do recommend this resort. I had some very mixed emotions about the property while we were there due to the selling and the property trying to make a buck where they could. It is really annoying and no one wants to deal with that on vacation. It really detracts from the experience as a whole. I would give this property the best rating possible had it not been for this. It’s really a shame. I do think however, if you know what to avoid you can have an absolutely amazing vacation at this resort. As for me, I think I’ll try an Excellence next time. Happy travels!

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Pennington, New Jersey
1 review
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 30, 2012

We traveled to Secrets Wild Orchid Jan 21 - 26, 2012. I did a considerable amount of research before making the decision to go here. Let me put your mind to rest if you are unsure....it was fabulous. This was my fifth trip to Jamaica and I usually vacationed in Negril. I had read numerous reviews on many resorts including Secrets Wild Orchid and some negative comments concerned me. Not to worry!!! You can't please all the people all the time...and some are impossible to please. This resort really works at training their staff very well. They are there to please you and make your stay as pleasurable as possible. The beds, matresses and sheets are awesome. Yes, I agree the bathroom with the frosted glass toilet room and semi open bathroom door is strange but the tub was awesome, make a great bubble bath after a day on the beach with jacuzzi jets....aaahhh:)

The restaurants and food were very good, great service, always with a smile. We enjoyed the cappuchino bar and the lovely setting with fountain and high tables.. I loved the sunset yoga class and had fun at the poolercize. We enjoyed the Water sports, kayaking and went parasailing as well. There are plenty of bars to explore and the grounds are just lovely. Sheldon's jerk chicken rocked and he was great. Janella at watersports and all the guys there were so helpful and attentive. Kim and the entire front desk staff were the best I've ever encountered, Robert Coates, Bobbylove, Cheeky and the rest of the front end gang were so friendly and accommodating.
Service in the restaurants couldn't have been better, Dwayne in Bordeux, Rinaldo in the breakfast buffet, Kenny iin Oceana, and we had a fabulous waitress in El Patio but I forgot her name. Marvin at our lobby bar was an awesome bartender too, great for our final nightcap drink of the evening.

There's plenty to do and several beaches in a row to pick from which is nice. They made the beaches very picturesque with the large white stones making jetty's and the gazebo's and adirondack chairs sitting on top too. Also, besides Sheldon rolling his fab jerk chicken cart along the beachside daily, there's a coconut guy,(he could smile a little more) who cuts open fresh coconuts and will add rum to the coconut water if you want it, and a shaved ice guy that puts fresh juices over the ice, really different and delish! Stanley's always out there to greet everyone with that traditional big Jamaican smile and no problem mon attitude too.

Evening entertainment was mixed: we saw a circus show, a steel drum show, the local band was playing all our reggae favs were good. Except for the Newlywed or Dating game show. Secrets if you read this, please eliminate this and get another professional show in. It was my only disapointment of the entire trip. For other evening activities to do there was a piano bar that was jammin', a disco, smallcasino with slots, pool tables, ping pong and other bars to stop at to keep us busy at night. We found the clientele the week we were there was fantastic. Everyone was so friendly and we really enjoyed conversing with the other guests. My girlfriend and I agreed we never met such a nice group of people when traveling as we did at this Secrets resort. We met quite a number of Canadian travelers and they were all lovely, fun, upbeat and a pleasure to chat with.

Hope you have heard enough; book this resort and enjoy your stay as much as we did.

  • Stayed January 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Orillia
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 30, 2012

I just got back on January 28th, 2012 from Secrets Wild Orchid Montego Bay. The resort is lovely, the beach is small and the food is okay in most restaurants. The staff are absolutely wonderful - so full of excitement and happiness! We were upgraded to an "oceanfront" from an "oceanview" - so that was nice but they switched us to the Wild Orchid from the booked St. James (they are side by side). Each night for the first four nights they had "roll down" of your bed with a newsletter for the next days entertainment, etc. On Wednesday they totally forgot to come into the room at all. I called down and within 1 hour they came to clean. Also, from Wednesday on they forgot to come for the roll down or to supply the newsletter. We didn't bother to call down to tell them - we were happy with learning the next day from the staff of the things happening that day. The Japanese Restaurant was really good but so was the Bordeaux (french) restaurant. There was lots to do. We hired a taxi van to take us to see some of the island and that was a good thing to see the real Jamaica - we had fish and bammy on the side of the road near the Black River. We took a tour of the Black River on a boat and saw the alligators. We also went to the Rockland Bird Scantuary where hummingbirds landed on your finger and fed the sugar water in the small bottle that they gave you to hold. That was amazing. We also went to YS Falls - beautiful! All in all there was lots to do.

  • Stayed January 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
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Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 30, 2012

We did Preferred Club Ocean View. I can say I went to a beach resort in Jamaica, but I can't say I "went" to Jamaica. There is one restaurant, Blue Mountain, that uses excellent local flavors like conch with curried rice and vegetables. The Blue Mountain Coffee is a must. Other than that, the best food was actually from a jerk chicken cart that randomly shows up from day to day. No Jamaican fusion of flavors or spice at the Frech or Italian spots. If you enjoy Burgers, Fries, Burritos, and Grilled Cheese with an excellent beach view... this place is for you. Come for the view... leave for better food.
No one checked checked our Preferred card, so anyone can use the "private" lounge and "private" pools. It's not worth the money.

Room Tip: If you want Jamaican food. Go into town.
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  • Stayed January 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
River Vale, New Jersey
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 30, 2012

Very nice resort, with good food (not out of this world but some of the best I've experienced at any all-inclusive resort), very comfortable rooms, and an exceptionally pleasant staff. Of note would be Kereen, the Front Desk associate at the Preferred Club. She has a great personality, always pleasant, and went out of her way to ensure that we were completely satisfied with our accomodations.

Room Tip: Preferred Club Wild Orchid is more private and quieter than Preferred Club St. James, the adjoining...
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 30, 2012

This is by far the best hotel I have ever stayed in! Everything was perfect, the staff were so friendly and nothing was too much trouble for anyone. When you walk into the room you just think wow! The bathrooms are amazing, double sink and separate bath and shower. The bed was so comfortable and room service was really good too they will bring you anything you like! All the cocktails served are amazing! Pool side snack bar serving wraps made to order were lush. We dined in the Italian restaurant but all were amazing and the food was just perfect! Ideal honeymoon hotel or couples hotel with the wow factor!!

Room Tip: Sea view room a must!
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  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 29, 2012

Totally amazing place the friendliest and most helpful staff fantastic views put it this way have never written a review before and probably won't ever again but I strongly recommend this holiday !! Do not listen to bad reviews it was great

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Wild Orchid Montego Bay

Address: Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Montego Bay
#6 Top resorts Hotel in Montego Bay
#6 On the Beach Hotel in Montego Bay
#7 Luxury Hotel in Montego Bay
#8 Business Hotel in Montego Bay
#10 Family Hotel in Montego Bay
#13 Romantic Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Wild Orchid Montego Bay 4.5*
Number of rooms: 350
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