My trip to Secrets Wild Orchid:
My husband and I resided at Secrets Wild Orchid Preferred Club from September 1st through September 10th. We had an absolutely wonderful time! Most of the staff were excellent, a few were just good and only 1 or 2 weren’t very pleasant (honestly customer service is much better at this resort than in the States!). We had a more difficult time with disrespectful patrons. For example, while my husband and I were wading in the Wild Orchid regular pool some (probably drunk) person decided to practice his remedial swimming skills and kicked me in the shoulder. This kick prohibited me from snorkeling the next day, as my shoulder continued to ache, which made it difficult to swim. Though the man did not appear to be the brightest bulb, I hope that he remembers this experience so that he does not kick another innocent bystander again. Having said that, we did meet some wonderful couples from Ohio, NY, D.C. and Oklahoma.
The food--what can I say--it’s not the best, but if you are an informed traveler you know that going into the trip. Each restaurant has some good dishes, it really depends on what you order. The best steak I had during the entire trip was at El Patio. The best fish was at Blue Mountain. Both of these restaurants are typically rated the worst by many reviewers. Bordeaux typically has the highest ratings and I only thought the food was average that night. So it really depends on what you order, the chef, etc... I’d recommend that you try all of the restaurants (if you can) and judge for yourself.
My husband and I really enjoyed the preferred club amenities. If you like to eat or drink any time of the day you might want to pay for the preferred club (especially as room service, though pretty tasty, is rather limited). If you are missing something in your room, i.e. part of your anniversary or honeymoon package, room amenities, alcohol, just ask. So many people complain that they didn’t receive something, but they also didn’t ask. Yes, it can be inconvenient, and yes the staff shouldn’t have forgotten, but people make mistakes. We asked for vodka and cranberry juice and we received it in a few short hours. You’ll also get a better view of the ocean and pools in preferred club, great for taking pictures from the balcony!
The housekeepers did a great job at cleaning our room! We turned down the turn down service at least once, but they offered to turn down our room every night and cleaned our room every day.
I would recommend utilizing the water sports, we had a wonderful time sailing (my husband is an ex-instructor) snorkeling and kayaking. We also parasailed (at an extra cost), which was wonderful.
I used the gym almost every day, there typically wasn’t a long wait (no more than 10 minutes) to use the treadmill. Most days we didn’t have to wait at all.
Tipping—we tipped for extraordinary or excellent service, not for everything, and we still received great service!
If you have read my review, you’ve probably read several (or like me—many) others, so you know about the mosquitoes (if they like you--bring bug spray!), the jerk chicken cart and coconut water cart, how to adjust the a/c (check the Secrets wild orchid facebook page if you don’t know how), different excursions available, the lack of privacy in the bathroom (it is a couples resort!) and how the service/food/night life may be inconsistent. So I’m not going to go into any of that.
Overall, I loved this resort! My husband and I had a great time! Would we go back, probably not, but we usually do not travel to the same location twice. We like to try different hotels in different locations. I would however, highly recommend this place to anyone interested in a beautiful resort, laid back atmosphere and overall great experience.
P.S. One thing that I didn’t know prior to the trip: the shower stall is very dark, this makes it difficult to shave your legs!
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- Also Known As:
- Secrets Wild Orchid Montego Bay Hotel Montego Bay