I spent 10 days at St James with my partner. Hotel room was great, bed very comfortable. Pool and Beach were stunning and well looked after. Food in the restaurants and cocktails at the bar were 10 out of 10.
St James is one of the four buildings in the Secrets Resort. The other is Wild Orchids and then a 'preferred' version of the St James and Wild Orchids. So in total, there are probably around 1,000+ guests at the resort.
We spent the last two years at Secrets Silversands in Cancun which is 10/10. Jamaica was great but not near the level of service at Silversands.
My only gripe was the customer service. Some of the staff were exceptionally nice - Alex and Melo in the Entertainment Team were extremely warm, welcoming and took the initiative to introduce you to other guests. Really glad we met them.
However, in some areas, the service was appalling. You would go to the bar each day around the pool and even though it wasn't busy, the bar staff would sometimes ignore you and you'd be standing there waiting for long. Kedeisha was an exception, really going around asking people and getting them drinks around the pool.
You get the impression that the staff take their time and have no issue keeping you waiting across all departments. On arrival, we waited over 30 mins for our bags so I eventually went and got them myself and saw a couple of bell hops standing around doing nothing.
You would go to breakfast and there would be a long line of people waiting to be seated and they'd be there for ages, despite loads of tables available.
You would go to one of the many amazing restaurants. For some of the better ones e.g French, Italian, there would be a 40 minute wait despite you can see that there are loads of tables free (clearly short staffed). You would eventually be seated and you'd be ignored for 20-25 minutes and then you'd get to order.
The room wasn't cleaned on the first few days until I complained. Just before dinner at 8pm, I asked the Reception saying: "They gotta clean our room already!"
We asked Housekeeping for towels (they took an hour), we asked Housekeeping for two new pillows (they took an hour). 5 star would be on it immediately.
My girlfriend's biggest gripe was housekeeping walked in the room without knocking and we were changing. And apparently this happened to other couples whilst they were on their honeymoon (wink wink) and another guest who was showering at the time.
Great experience overall but the service needs to be better.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Orbitz, BookIt.com, Travelocity, Priceline, Odigeo and Otel so you can book your Secrets St James reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Secrets St James Hotel Montego Bay