It's a heaven on Earth
They are no words that can describe the experience we had this past week. The service from the moment we stepped onto the property was like royalty. This resort is just AWESOME !!!
Secrets St.James kept true to its name, it was definitely unlimited luxury resort. The hotel made us feel at home away from home. What was most pleasing to our though, was the warmth of the staff. They served us with courtesy and genuine friendliness.
The staff was so friendly and always kept a… smile on their face. They made sure you got your money’s worth when it came to service and hospitality.
Secrets, offers everything you could possibly want out of your vacation.
What make the resort this amazing?
Of course the people!!!!!
Everyone is amazing, but it is some persons who absolutely shocked us, with hard work, personable, professionalism, and very well organized.
This is Marlene Dixon on the front desk, Yvonne Watson Williams, Seeside grill manager, Monique, World Cafe host, and of course Mr. Jose, cheef of the reastaurants.
They was so friendly and helpful, we are never received customer service like this before.
From day number one to the last minute in the resort they provides a excellent service for us. First of all, when it's was find out, that we come to Secrets to unite with my sister, they put us in the room, close to each other. Every day they checked on us, if we need something, if we are happy with our stay.
When they find out that one of us don’t feel well, they immediately offer help, and in the morning they call us to find out how we are doing. And the list go on, and on, and on.
This people knows what they doing, they have a good knowledge what customer service is, and they is doing it absolutely GRATE.
Secrets, has to be proud of people like this, who make the company so outstanding.
Thank you, to provide us for a week of heaven.
- Also Known As:
- Secrets St James Hotel
- Secrets St James Hotel Montego Bay
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