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“Romantic honeymoon in Montego Bay” 5 of 5 stars
Review of Secrets St James

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Secrets St James
4.5 of 5 Resort (All-Inclusive)   |   Lot A59 Freeport, Montego Bay, Jamaica   |  
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Ranked #10 of 63 Hotels in Montego Bay
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Romantic honeymoon in Montego Bay”
5 of 5 stars Reviewed July 3, 2013

My husband and I stayed at this resort for our honeymoon. On our arrival we received an amazing welcome. We were given lovely bottle of Jamaican rum. We were treated to a champagne breakfast in our room. We booked this on arrival for the next morning. Service was prompt, food was hot and delicious, we had ours on the balcony.

Our room was in the most amazing position, just 100 yards from the beach. We thought at first being pool side and ground floor wouldn't be great but this was ideal, we were on the quiet side of the pool and everything was very accessible.

We enjoyed the daily arrival of the Jerk chicken kart at lunchtime. The fresh fruit kart was also lovely.
I would say take some ones for tips throughout the day, the staff are lovely and very helpful.
The best restaurant was definitely the French restaurant.

Beach towels were provided from the little hut near the swimming pool. Definitely a must to get up early to secure a prime location on the beach.
The time of year we went in we found early morning sunbathing was best as the clouds came over about 3pm.
Worth packing some nice dresses and outfits for dinner for the restaurants that ask for casual elegance.
My husband took some linen trousers and linen long sleeved shirts and some closed tow flip flops and this was perfect. Some people did get turned away in shorts and flipflops.

The shops at the resort were charge to the room but there was a bureau de change for cash.

The rooms had jacuzzis which were great. The beds were the best beds I've ever slept in, soooo comfortable.

We travelled to make things special so we flew Thomson and the premium seating. On the way there from Birmingham we went to the Birmingham lounge which was amazing and so worth it. We would definitely recommend this.
On our return we went to the Montego Bay VIP lounge, this also was worth its weight in gold. It had a separate quiet area which was amazing. We paid the equivalent of £15 each, this was perfect.

The resort overall was beautiful, picturesque, clean and the staff were very friendly. It was amazing and we would definitely go back.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,552 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,358)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 3, 2013

This resort is excellent! The staff is very nice and your every need and want is exceeded. The beach and grounds are beautiful! The food is great and the drinks are powerful! I only left the resort to shop! I partied on the resort at the clubs and bars. Plenty of restaurants to choose from and plenty of entertainment nightly!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets St James, responded to this review, July 10, 2013
Dear Valued Guest:

We thank you for posting your review to Trip Advisor and for providing us with the opportunity to be of service to you.

We are happy to know that our Resort team members were provided with the opportunity to deliver the best in customer care and that our nightly entertainment was enjoyable.

Once again thank you for making Secrets St. James your vacation destination of choice and hope that we will have the pleasure of hosting you again as we look forward to welcoming you back Home.

Warm regards,
Caulette Mornan
Social Networking/Econcierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Pennsylvania
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 2, 2013

Thanks to Derick Meany (manager) , Omar Spencer (concierge) , Oneil ( bartender from the piano bar)...... We had an excellent vacation.

We originally booked to sandals negril because we've been to secrets 3 times before. We now know why people say stick to what you know. When we got to Sandals it was nothing like Secrets resort. Secrets is larger, cleaner, newer, better service, more restaurants and bars, more people, and all around a much better resort. If I had to rate Sandals 1-10 I would rate them a 5 and Secrets a 10.

After checking in to Sandals we immediately called over to Secrets where Omar and Derrick did everything they could to get us a room since it was last minute. To our surprise they made it happen. They gave us a wonderful room and the rest was history. And once again we had a wonderful vacation at secrets.

We like to thank Derrick for being able to get us a room . Thanks to Oneil for his great service. A BIG thanks to Omar for going above and beyond to making our stay as great as it was!

Secrets is a wonderful resort and is very well maintained! The energy from the staff is priceless! We just Cant say enough,"Book This Resort!"

Room Tip: All rooms are great.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidson, North Carolina
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed July 2, 2013

We just got back from a week in Jamaica which we topped off with a perfect 23 hours at Secrets St. James! We spent part of the week in Ocho Rios at the Blue House BandB (review already submitted!) and then moved to a small resort in Montego Bay. The resort was fine, however, it was isolated, limited activities and expensive food. So we decided to check out early and spend one night at Secrets..and we are so glad that we acted on impulse!
The reception staff allowed us to check into a pool front room at 9:30..we were at breakfast by 10 and on the beach with a drink in hand by 11:00. In our 23 hours on property we swam, kayaked, enjoyed the grounds, talked with the incredibly friendly staff, watched the sunset from the perfectly positioned adirondack chairs, enjoyed the coffee shop, the shops, the piano bar, the restaurants and the incredible views. We have done an all inclusive in Playa del Carmen and while it was beautiful, Secrets was much better! WIth everything being so centrally located, a snack or drink was merely steps away. The ONLY minor complaint is the a/c system. We couldn't lower the temp and we like to sleep in a very cool room. I found this to be the same in our previous all inclusive as well. But this was a minor issue and was overcome by every other aspect of the resort. I can't recommend Secrets highly enough! We loved having our time at a BandB, but for a truly relaxing vacation...Secrets is the way to go! We have already recruited four other people to go with us next year!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 1, 2013

The people that complain or give a low rating must have worked hard to find something wrong with this resort! We did not experience a single issue the entire 7 days of pure relaxation we experienced.

Tipping

Yes we brought some tip money US $ however we did not feel pressured to tip anywhere and in fact we did not start tipping until the end of the week to the staff that regularly server us. I never even gave the server on the beach a tip yet and when I went to take my plate of food to the garbage and she stopped me and took the plate from me and "said what you need" and she put the plate in the trash and brought me my next drink. Well done!!!

Rooms

We stayed in a normal ocean view room on the fifth floor and the view was amazing. The only small complaint was housekeeping did not sweep/vacuum the floor enough however the room was spotless.

Swim up Bar St. James

Awesome... the resort truly has two people who are very talented and love their jobs Marlando and Mark. They keep the drinks flowing and were very entertaining to watch.

Restaurant's

Amazing the best food we have ever eaten, yes they do not have a buffet every night however the nights they did have a buffet it was lobster.

Pictures

Amazing sun sets! Get your photos taken by the professional photographer!!!

Security

We felt extremely safe on the resort as they are surrounded by water and the security was present but non intrusive great job!

Jerk Chicken cart

OMG best chicken ever. If you like heat in your food get the sauce if not they will make you a plate without.

Overall we will be returning in a heart beat and are planning to come back in 2015 for my fortieth birthday.

Thank You Secrets for a vacation of a life time!!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder, Colorado
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 30, 2013

This was my first all-inclusive resort, and it was wonderful. Great service, excellent rooms, the food was amazing, and the drinks were killer. I would definitely stay here again, given the opportunity.

Stayed August 2012, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets St James, responded to this review, July 10, 2013
Dear Valued Guest:

We thank you for making Secrets St James your vacation destination of choice and for taking the time to share your feedback with us.

We are absolutely happy to hear that our resort, and services delivered met with your expectations as you enjoyed the great service, excellent rooms, and the amazing food.

We are anxiously waiting on that future visit and we do look forward to welcoming you back Home soon.

Warm regards,
Caulette Mornan
Social Networking/Econcierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newcastle,uk
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 30, 2013

This resort is fantastic!
But first of all we want to say a heartfelt THANK YOU to Rayon and O'Neil from the Piano Bar who arranged for us to see a local Cricket Match they were both playing in. It was the best day of the Holiday.

All of the staff here are totally brilliant and so friendly, The rooms are lovely and spacious and our maid Antoinette looked after us very well.

We usually stayed at St James pool during the day with Denham at the Bar you were never short of refreshments. Kerry Ann and Sheekira brought us lovely cold Ice Berg drinks all day mmmmm!

The Lobby bar has Dermon during the day and he is such a character once you step inside its very difficult to leave. (hope your Chicken and rice is well !)

Carmen at The Piano Bar is so efficient and looked after us so well in the evenings thank you .

The food was fantastic but the hard part was deciding which restaurant to choose. For us the no reservation part is totally brilliant.

I think the whole Resort is fantastic but once again we would like to thank Rayon and O'Neil at the Piano Bar for making our stay so unforgettable x
Hope to be back in the future.

Lyn and Gordon xx
p.s: A special hello to Nanette from Chicago keep on watching Chef Ramsey you Dougnut!!!!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets St James

Address: Lot A59 Freeport, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Montego Bay
#9 Top resorts Hotel in Montego Bay
#9 Luxury Hotel in Montego Bay
#9 On the Beach Hotel in Montego Bay
#12 Romantic Hotel in Montego Bay
#13 Family Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets St James 4.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Secrets St James Hotel Montego Bay

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