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“Gave it a 2nd chance and Amazing” 5 of 5 stars
Review of Secrets St James

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Secrets St James
4.5 of 5 Resort (All-Inclusive)   |   Lot A59 Freeport | St. James, Montego Bay, Jamaica   |  
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Ranked #9 of 63 Hotels in Montego Bay
Certificate of Excellence 2014
GreenLeadersPlatinum level
Oyster Bay Cove, NY
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“Gave it a 2nd chance and Amazing”
5 of 5 stars Reviewed April 27, 2013

Had a not so great experience about 1 year ago at Secrets. We decided to give it a 2nd chance after hearing that they had tried to improve service issues. We are here now and everything couldn't be better. Beautiful rooms, gym, spa, pools, entertainment and excellent variety of food. Everyone has been so nice and helpful. It appears that now that this location is open for four years they have it going amazingly well with "no problem mon!!!.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,147 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,609)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 26, 2013

We went bac for a 2nd trip to Secrets St james Montego Bay this past Jan-Feb and loved it. The staff is so wonderful and nice and helpful. The rooms are perfectly clean and beautiful, the grounds are perfect, the entertainment is awesome, the food is delicious, the drinks are fabulous and they all come with fruit as a decoration-which is a small thing but when u don't get it somewhere else-u miss it. I would go back in a heart beat. Xavier, Charese and so many others helped make our vacation top notch again. Thank u secrets-we miss you already....

Room Tip: Higher room in the preferred club
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton, Virginia, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 24, 2013

My wife and I were celebrating our 18th Wedding Anniversary and could not have picked a better place. We had the best experience at this property. Excellent food and activities. The staff really made us feel extra special and provided information that catered to our needs. We highly suggest this property. Nadia and Nordia will take care of you at the concierge desk and our girl Sky out by the pool will keep the good times rolling! They are the best. Also, the guys running the snorkeling operation. My wife is not a swimmer and they had someone that took extra time with her so that we could have a wonderful memory for our anniversary. Simply Priceless!!! We are planning to return. Maybe we will see you there by the pool. Enjoy!

Room Tip: All of the views were beautiful... Nice ocean view !
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 23, 2013

I had a great experience. The scenery is beautiful, the rooms, are perfect and the service is second to none. I wanted to get away and was able to here. The beach is quiet and there are plenty places to lay down in the shade to read, drink, or just relax. The staff is very attentive and made me feel very welcome. This place does have a romantic atomosphere and may be better suited for couples. But, if you want to avoid the traditional resort with kids running around and want more tranquilitand be served in paradise, this is THE place.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hempstead, NY
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 22, 2013

As a couple just looking to get away, my boyfriend and i just picked any all inclusive that looked decent. Secrets definitely exceeded all of my expectations. The food, service and people were absolutely excellent. I especially loved the wine options, as i usually cannot find any that i like at all inclusives.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miramichi, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 21, 2013

Stayed here for a business session. Lovely place, however I wouldn't return. The grounds are very clean, the staff is helpful, the resort has pretty well everything you'd need. Food is typically AI quality, but the al la cartes are actually quite decent. If you're into beaches, I would probably avoid this location. The beach isn't very long, and there are rocks everywhere. Like everyone has mentioned, it is a couples-oriented resort. Bordeaux was our favourite restaurant.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocean City, New Jersey
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 21, 2013

Hi, we are the Scioli family and we just left Secrets Saint James Montego Bay yesterday :(. We met the greatest staff I have ever met in my traveling experience. We made some wonderful friendships and were treated beautifully. It was beautiful to see how the staff and people of Jamaica treated one another as well. You have all left a wonderful impression on my husband, son and myself. We will be back one day with the rest of our family for sure! Thankyou for the trip of a lifetime, your professionalism and friendship. My son needed a Dr's appointment,...it was made...we wanted tickets for a show..we got them!!! :) Shout outs to Kamar, Vaneese, King Julian, Mickey Mouse, Inch, Chris Brown, Omar, Alvin, Michael Sterling, Yaval, Oraldo, Francine Nordia UVC and to the nice guy who went into town and bought tickets for us for the Western Consciousness show...So grateful to all of you ...ONE LOVE, the SCIOLI"S New Jersey xo

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets St James

Address: Lot A59 Freeport | St. James, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Montego Bay
#4 Business Hotel in Montego Bay
#8 On the Beach Hotel in Montego Bay
#8 Top resorts Hotel in Montego Bay
#9 Luxury Hotel in Montego Bay
#12 Romantic Hotel in Montego Bay
#13 Family Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets St James 4.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Secrets St James Hotel Montego Bay

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