This place was absolutely amazing. Never in my wildest dreams did I expect this much luxury and customer service. The rooms were spectacular. Views from every angle. Jerk Chicken came around at 1230 just as promised and better than I imagined. These reviews don't even begin to explain the amount of luxury and relaxation that this trip offers. From Duwayne at the bar by the pool making the most amazing Welcome Home's that really made you feel welcome. To Alistar, Genius, and especially Rainbow by the pool. They made us feel welcome and at home. Rainbow especially. She gave us tips about the resort and really made us feel special. Then there's Andrew at the Piano Bar with his Gateway to Heaven specialty drink. We made sure to visit him every night. Winchester put a smile on our face with his amazing customer service and charisma at restaurant Bordeaux. Just to watch them work is amazing. We really enjoyed ourselves and celebrated my friends 30th birthday. We will be back to celebrate my 30th as well and many more. I have never experienced customer service to this extreme. I also just would like to point out that the room was spotless. No Bugs!!! Room Services was great. A/C worked amazing and we had our own controls. Every rooms had a balcony. I can't even put into words nor remember all of the things that were amazing but basically...Everything was Amazing!! Oh by the way if you are going make sure to make your reservations for the Hibachi (Himitsu) on the first night. They book up quickly. If not just go with no reservation and sit at a regular table. It's still an amazing show. Beats Benihana show any day!
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- Also Known As:
- Secrets St James Hotel Montego Bay