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“Great Experience!” 5 of 5 stars
Review of Secrets St James

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Secrets St James
4.5 of 5 Resort (All-Inclusive)   |   Lot A59 Freeport, Montego Bay, Jamaica   |  
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Ranked #10 of 63 hotels in Montego Bay
Madison, Georgia, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Great Experience!”
5 of 5 stars Reviewed November 1, 2012

We stayed at the Secrets St. James preferred and had an excellent experience. Staff was wonderful and went above and beyond to fulfill every request. Extremely clean resort and well maintained. Great beach areas and pool areas...very spread out so never crowded in one place. Lots of activities. Food options are endless. Spa was great! Would recommend for anyone wanting to relax or honeymoon!

Room Tip: St. James preferred area is by far the quiet area but its a walk to the restaurants which we didnt m...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets St James, responded to this review, December 11, 2012
Dear Valued Guest:

We are very happy to hear that you had an excellent experience here at our resort. Your commendation of our staff is greatly appreciated and certainly aids in our reinforcement of giving great service to all our guests. Thank you for your kind review and hope to see you again!

Regards,

Christina
eConcierge Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,217)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Richfield, Minnesota
Top Contributor
129 reviews 129 reviews
40 hotel reviews
Reviews in 68 cities Reviews in 68 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed October 31, 2012

We just returned from Jamaica on Saturday after 9 wonderful days at Secrets St. James. There was a brief disturbance by a Hurricane called Sandy, but the manager Deryk and his staff made damn sure we didn't miss a moment of relaxation. I thought the resort was beautiful, and the room was outstanding. But the greatest part of this resort is the staff. I was so impressed with everyone from the senior management to the front desk. Everyone made us feel so welcomed, and kept inviting us to come back. The staff was very warm, humorous and stopped at nothing to assist in any way possible.
We swore we would never go back to an all-inclusive resort, but we made the acception because it was our honeymoon and wanted to be lazy and relax. Secrets St. James changed our mind. The food and drink was very good, and again the service at all the restaurants and bar was top notch. I wish I could remember everyone's name but the waiters Omar and Oscar were are our favorites along with the perfomer of the week - the Jiggy Jiggy Coffee Man.

Room Tip: All the rooms were great.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minerva, Ohio
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 31, 2012

This was our first trip to Jamaica,but not our last! I Love the staff at this resort! We were very impressed with the friendliness and general' love of life' attitude that the staff exhibited. Our favorite server was Iyana at the Seaside Grill. She truly went out of her way to make our stay memorable. The food was fabulous at all of the restaraunts with Himitsu being our favorite. Aldane, our server, served up an entertaining evening. I should mention our visit was Oct. 16 thru 23rd. We escaped the day before the airport closed . Good timing. Our room was very nice. We should have upgraded to a better view. Next time we will rember to book a room with an open balcony(4th floor)'

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chouteau, Oklahoma, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 31, 2012

This all-inclusive resort was so nice & relaxing. Staff was very friendly & helpful. The grounds were very well manicured with beautiful flowers & shrubbery everywhere we went. We upgraded to an ocean side room when we arrived & the room was very nice. Food was average, nothing outstanding. Devon, our concierge was very helpful with anything we needed. Truly enjoyed this trip & will be making future visits.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 31, 2012

believe me i must say there is a cook there by the name samantha foster. she is the most polite courteous and hard working cook i've ever met. she sets the standard for how well an individual can work. you guys should award her for her workmanship. she seems to be a very good team person. go girl you ROCK

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWO_STJconcierge, Manager at Secrets St James, responded to this review, November 12, 2012
Dear Omar A:

We thank you for making Secrets St. James, Montego Bay your destination of choice for your most recent trip.

We look forward to welcoming you and yours back to our resort and will continue to create a memorable experience for you and others in future visits.
Thank you for the update on your experience with Samantha Foster, this information is important to us as it gives us an opportunity to reward her for an excellent and well done job. Rest assured that continuous training of all our staff is given much emphasis in our organization so that everyone is able to be the best in the hospitality industry and be efficient and effective in all tasks.
Thank you once again for taking the time to share with us and we look forward to welcoming you back to our beautiful Island and Resort.

Warmest Regards,
Caulette Mornan
Social Networking E Concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mitchellville, Maryland
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 30, 2012

Visted St. James Secrets from Oct 19th to 25th. First I must say this crew knows how to handle a hurricane, they kept the guests well informed and fed. Thanks to Deryk and all the directors and the GM that flew in from Sweden great team.
In regards to my stay, your front desk staff was very helpful correcting an error that occured when booking with Travelocity. We booked a double room unknowingly and Tristann and Natalya ensured that we were moved from 3126 to 3222 the next day as to not ruin the trip a birthday gift to my boyfriend.
The food at the resort was good but the service we recieved from Damian was priceless very attentive.
Thanks to the bellmen Marlon, Chris B and one other gentleman with always providing directions to locations in Mo bay.
This spot will be a repeat for us in the very near future.
Thanks again for taking care of us through our FIRST hurricane Cat 1 at that.

Room Tip: All rooms are great they all face the ocean whether partial or full.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanford, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 29, 2012

Loved it and had a Ball, the employees were Great!. Food hot and Good as well, Room was FANTASTIC! All and all had a great time 10/20/2012- 10/27/2012. Will be returning!! Looking forward to coming back. I was Very Impressed with the Buffet. The whole experience was Great! The grounds were very well kept

Room Tip: All rooms has a ocean view! Can;t go wrong!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Secrets St James

Address: Lot A59 Freeport, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Montego Bay
#9 Luxury Hotel in Montego Bay
#9 Top resorts Hotel in Montego Bay
#10 On the Beach Hotel in Montego Bay
#12 Romantic Hotel in Montego Bay
#13 Family Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets St James 4.5*
Reservation Options:
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Also Known As:
Secrets St James Hotel Montego Bay

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