I stayed at the hotel for 2 nights with my family. The customer service of the front desk and restaurant staff were very good. After checking in I requested a crib for my 15 month old son and a light bulb for the lamp. I received neither nor did I get a courtesy call stating they had no crib available. I'm not sure why we didn't get the lightbulb. I had a little issue with the cleaning staff. We requested to have laundry done and notified the front desk early in the morning and we were told by housekeeping it would be done by the end of day. We were out the entire day and when we returned early evening the houskeeper told us they were almost done, only 1 more load needed to be dried. We were due to travel the next day late afternoon. When we got the close back the next morning the clothing were still damp. We had to go on the road and return back to the hotel to pack and we had to rush to the airport. It was rather frustrating, I don't think we should have paid the full amount for laundry service considering we were told it would be complete the night before (it wasn't a lot of laundry; there were 2 loads because they separated whites from bright colors).
- Official Description (provided by the hotel):
- Grandiosa is a beautiful 45 room boutique hotel located in Montego Bay on the hill overlooking the ocean and airport area of Montego Bay. The hotel offers 40 beautifully appointed ocean view and garden view rooms, 5 lovely suites, full service restaurant and bar, conference and banquet facilities and other areas for formal or informal gatherings such as wedding receptions, family reunions, dinners and conferences. Live entertainment is offered during high season. Swimming pool and parking.The guest rooms have 2 double beds or one king with full bathrooms. ... more less
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- Also Known As:
- Jamaica Grandiosa Resort
- The Jamaica Grandiosa Hotel