We used Reggae Tours in July 2013 for a private tour from Kingston to Ocho Rios and back in a day (Dunn's River Falls, Dolphin's Cove). The was booked on very short notice, but was handled very professionally and seamlessly. Even so, I was a bit wary because of all the horror stories on the internet. But, pleasantly enough, on the morning of our trip, our driver Nicholas was in our hotel lobby at 7:45 am - 15 min before our scheduled departure time. The car was new, clean and comfortable. The entire trip was just an absolute pleasure for all of us. Nicholas was very professional and knowledgeable, and a very safe driver. After the trip, he even took us to the supermarket to shop for snacks etc., and dropped us of safely and before the anticipated time. I have nothing but kudos for the way Reggae Tours and Nicholas handled our trip and highly recommend them!!