We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Absolutely excellent” 5 of 5 stars
Review of Reggae Tours

Reggae Tours
19 Water Lane, Montego Bay, Jamaica
1-732-334-0992
Website
Update attraction details
Ranked #9 of 81 activities in Montego Bay
Type: Tours
More attraction details
Attraction Details
Owner description: Welcome to Reggae Tours Jamaica; "real people, real experience".Here at Reggae Tours, we are eager to share our personalized service and the opportunity to experience the unique beauty and culture of our island. We are a small, professional team of drivers/guides who will help you to enjoy this tropical paradise as you explore its natural beauty, rich history, vibes and spirit of the Jamaican people. You'll be welcomed as visitors but leave as family.
Useful Information: Activities for young children, Activities for older children
Raleigh, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Absolutely excellent”
5 of 5 stars Reviewed July 6, 2013

We used Reggae Tours in July 2013 for a private tour from Kingston to Ocho Rios and back in a day (Dunn's River Falls, Dolphin's Cove). The was booked on very short notice, but was handled very professionally and seamlessly. Even so, I was a bit wary because of all the horror stories on the internet. But, pleasantly enough, on the morning of our trip, our driver Nicholas was in our hotel lobby at 7:45 am - 15 min before our scheduled departure time. The car was new, clean and comfortable. The entire trip was just an absolute pleasure for all of us. Nicholas was very professional and knowledgeable, and a very safe driver. After the trip, he even took us to the supermarket to shop for snacks etc., and dropped us of safely and before the anticipated time. I have nothing but kudos for the way Reggae Tours and Nicholas handled our trip and highly recommend them!!

Visited July 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamaicaMon40, Owner at Reggae Tours, responded to this review, January 7, 2014
Dear Karthik A,

Thank you for your recommendation. Trustworthy service is just what we aim for and we are glad that you were able to experience this. Our drivers are very patriotic and eager to share their knowledge of the country with guests. We have informed Nicholas of your commendation of the service he provided. We look forward to serving you once again and wish for you and your family all the best in 2014.

Best regards
Gregg Connell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

311 reviews from our community

Visitor rating
    292
    9
    6
    0
    4
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
St. John's, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
“Great service”
5 of 5 stars Reviewed July 3, 2013

We booked a private transfer to Negril. Upon our arrival in Montego Bay our transfer was ready. Driver was courteous and got us safely to Negril in the dark. For anyone who’s done the drive I’m sure you are aware it can be a bit hairy! For our return to the airport we were scheduled to be picked up from our resort at 10AM. Our driver was there 20 minutes early, and again service and driving was great. They also provided a car seat for our 23 month old son for no additional cost. I would highly recommended Reggae Tours!

Visited June 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamaicaMon40, Owner at Reggae Tours, responded to this review, January 7, 2014
Dear joey_s76,

We are appreciative of your recommendation and your review. We are very pleased when we learn that our hard work pays off and that customers are pleased. We look forward to serving you again. All the best to you and your family in the new year.

Best regards
Gregg Connell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laurel, Maryland
Senior Reviewer
8 reviews 8 reviews
3 attraction reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Class Act”
5 of 5 stars Reviewed July 2, 2013

We arranged to be picked up from our cruise port in Falmouth and be taken to Montego Bay. Clean comfortable mini bus. The driver gave us a great mini tour on our 30 minute ride to the beach. We made arrangements to be picked back up at 4 in the afternoon. What made this tour company exceptional was after our 7 year old started wilting in the hot Jamaican sun at about 1pm, we called and asked if they could send another car for an early pickup. "Right Away!" Was their response and they were there in 10 minutes. The driver back was extremely nice and entertained us on the way back with his sense of humor and more Jamaican sights. I highly recommend this truly class act tour company !

Visited June 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamaicaMon40, Owner at Reggae Tours, responded to this review, January 7, 2014
Dear DebMarCur,
While we strive to provide clean and comfortable vehicles, and on-time service, we are aware that situations do not always go as plan and this is why we work to maintain a level of adaptability. We were therefore able to understand and respond to your families need to change the schedule. We are delighted to know that we were able to serve you well. Thank you for posting your review. We look forward to serving you once again. All the best in 2013

Best regards,
Gregg Connell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Louisiana
2 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“One word "AMAZING!!!!"”
5 of 5 stars Reviewed July 1, 2013

This was our first trip to Jamaica and Gregg, with Reggae Tours, made our vacation exceptional. We were greeted at the airport by Gregg's wife, Cassandra, who personally walked us out to our awaiting vehicle. From the airport to the hotel the driver gave us a brief history of the country and the city of Montego Bay. We asked for the same driver the three days we had scheduled excursions, and he accommodated us. Our driver, Devin, was phenomenal!!! He took his time with us, giving us time to stop and take pictures. He catered to our every need. It was "no problem, mon." for whatever we wanted to do in route to our destinations. We never had to worry about where our driver was, because he stayed with the vehicle on every excursion.

When we asked about eating authentic Jamaica food, Devin brought us to a quaint little "mom and pop" restaurant in town. The location was very safe, clean and gave us that true Jamaican experience that we had asked for.

Our experience with Reggae Tours was so good, that we even referred people at the resort while we were still there. Gregg and his staff at Reggae Tours, made our first Jamaican experience a memorable one!!!! We will definitely be using them again next year when we bring the kids!!!

Visited June 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamaicaMon40, Owner at Reggae Tours, responded to this review, January 7, 2014
Dear Gingerbreadman,
This is sum of what we work to achieve, our customers describing their experience as ‘amazing’. The entire Reggae-Tours team including the airport desk staff, drivers and management seeks works to achieve this. We are therefore delighted to know that yours was just such.

Best regards
Gregg Connell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleburne, Texas
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Great Service”
5 of 5 stars Reviewed July 1, 2013

I used Reggae Tours in June 2013 and was very pleased. They were waiting at airport when I arrived. No waiting on them, they waited on me.
They took me to the hotel which was not up to my standard, so I switched to another hotel that I had stayed in before. Once I got to my new hotel I called Reggae Tours and asked them if they could pick me up at the new hotel when it was time to return to the airport and they said " No problem Mon". The day came to leave and I walked out front of new hotel and they were waiting to drive me to the airport.
They proved to be flexible, and very friendly. I highly recomend them.

Visited June 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamaicaMon40, Owner at Reggae Tours, responded to this review, January 7, 2014
Dear Charles H,
Thank you for your review and for your recommendation. We are excited to learn that you were pleased with the services we provided. Reggae-Tours do believe that guests should not wait on us and we also know the value of being flexible. It would be a pleasure for us to serve you again. All the best to you and your family in 2014

Best regards
Gregg Connell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Reggae Tours also viewed

Montego Bay, Saint James Parish
Montego Bay, Saint James Parish
 
Montego Bay, Saint James Parish
Montego Bay, Saint James Parish
 

Been to Reggae Tours? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Reggae Tours, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

You added Reggae Tours to your Saves list