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“Personal Service with a Smile” 5 of 5 stars
Review of Sandals Carlyle Inn

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Sandals Carlyle Inn
4.5 of 5 Resort (All-Inclusive)   |   Kent Avenue | PO Box 421, Montego Bay 00000, Jamaica   |  
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Ranked #14 of 63 hotels in Montego Bay
West Palm Beach, Florida
2 reviews
“Personal Service with a Smile”
5 of 5 stars Reviewed July 4, 2013

My husband and I just returned from our Honeymoon at the Sandals Carlyle in Montego Bay. It was an absolutely wonderful experience. The hotel is small, but it creates an intimate and personalized experience that we loved. On our second day there, the staff already knew our names, and anywhere we went we were greeted with smiles and offers of assistance. Our personal butler, Danesha, was an absolute jewel. She was never intrusive or pushy, but always available when needed and she made a relaxing vacation even better by arranging dinners, trips and special suprises for us that were all top notch. (Sidebar to Sandals....you might want to get this one into a management position quick!) Although we enjoyed the small, intimate setting of the Carlyle, we had access to 2 other resorts only 5 and 10 minutes away with an infinite number of dining options and activities. Lisa, the tour desk operator, was another fantastic asset. Overall, we would highly recommend this as a destination for couples looking to get away. The only negative in the entire experience was that Sandals booked our flights with Spirit Airlines. We had a 4 hour delay to Jamaica and a 3 hour delay back to the states. Not a single Spirit flight in either airport was on time, and the service was incredibly bad on top of that. We have talked about making Sandals an annual destination, but it won't happen if we have to fly Spirit. I highly recommend Sandals contract with a new airline. Othewise, great experience.

Room Tip: Ask for a room away from the street. The view is not as good, but if you like to sleep in, it will g...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Carlyle Inn, responded to this review, July 6, 2013
Thank you so much for your review of Sandals Carlyle. It sounds like you and your husband had a wonderful honeymoon. You enjoyed our intimate property as well as the exciting amenities of our other two resorts in Montego Bay.

We can't wait to welcome you back for another great experience.


Sincerely,
Cassie C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,220 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (291)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Canterbury, Connecticut
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 4, 2013

We've visited every Sandal's property in Jamaica and the Carlyle was the only one we have never stayed at. We only had 5 days for this vacation and we wanted to be close to Montego Bay airport so we decided on the Carlyle.....it has to be one the best Sandal's (and they are all great) we've been to. The food, the staff, the rooms, the management of this property was excellent...as were all of the guests staying during that time (made so many new friends)

We enjoyed our stay so much, that we came home, booked flights and reserved 3 rooms in December. A Christmas gift for our two sons and their ladies.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Carlyle Inn, responded to this review, July 6, 2013
We're thrilled to read of your great stay at Sandals Carlyle. It's such an honor to have loyal clients like yourselves who have made Sandals your vacation destination choice so many times. We're so happy that were able to meet and exceed your expectations during your stay.

Thank you for your review. We can't wait to offer you and your family an even better stay in December.


Sincerely,
Cassie C.
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Lancaster, Pennsylvania
1 review
4 of 5 stars Reviewed July 2, 2013

My wife and I celebrated our honeymoon at this resort. The service here was unmatchable as the workers were always trying to make your stay more enjoyable. The resort is small but is placed at a great location close to the airport and two other sandals in Montego Bay. I booked this trip through Ultra Tech Travel working with Lindsay who took care of all the minor details. Everything worked out upon arrival and through the week. In addition, she provided a competitive price and some nice discounts.

Room Tip: The first level rooms are very basic and do not include access to the Internet for free.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Carlyle Inn, responded to this review, July 6, 2013
We're so happy to read that your stay at Sandals Carlyle was so enjoyable. We strive to uphold the highest standards of service and quality and it's great to know that you were pleased with our efforts.

We thank you for your review and look forward to welcoming you back for another great stay in the near future.


Sincerely,
Cassie C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 2, 2013

My husband and I got married at The Carlyle last month and it was the best choice we could have made. They call it the smallest resort with the biggest heart and believe me they live up to that everyday of your stay. Sure, you can stay at the larger resorts but you will never experience the warm, personal, feels like home experience as you will at The Carlyle. Jerome and Andre made every night a blast and assured everyone was having a good time. The Carlyle would not be the same without those big sparkling personalities. Shane, the photographer, did a superb job with our wedding photos. Service was exceptional. We looked forward to seeing Shery, Rashane, Sean, Darwin, Denise, Jordan and so many others everyday. They would sit and chat with you and greet you with hugs. They always had smiles on their faces. We loved everyday there and we look forward to returning there the first chance we get. I cant wait to see all my new friends again. I miss them all already.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 1, 2013 via mobile

We stayed here from June 8th until The 15th, 2013. We had sun shine every day and had the best meals, entertainment , loved "All" The staff. We would be greeted by the manager every morning at breakfast. Sherry lights up the morning just filling up a water glass. We loved every moment at this resort. It is so nice to start the day off with breakfast here. There are so many choices for breakfast. and then take a short ride over by shuttle to The Royal or the Montego Bay to swim in the private beach or the Private island. Rent a Cabana ! So many choices for dinner and entertainment we didn't have enough time to all we wanted to do in Montego Bay and it is our 3 rd. time to the Montego Bay Area resorts. We are booked again for next year and are looking forward to trying the other RESTURANTS we have not been to yet. And yes there is noise from the street at night, just bring ear plugs and close the bathroom door and it will be fine. We enjoyed jumping from the real hot tub into the pool. (0nly pool over our heads) Carlyle has the best pool of all the resorts in the Montego Area if you like deep pools.
Christopher, Jevon, Adrian, Jerome,Kaveen , Shery Tee-jay ,Keresha and Leeann we can't wait to see you all again.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 1, 2013

We had another great vacation in Jamaica! As soon as we stepped through the entry way at the Carlyle, we immediately felt like we were home! Familiar faces greeted us. We shared lots of hugs! This smaller resort gives that personal touch that the larger places just cannot do. Every one of the staff always greeted us with a smile and want to make sure we were having fun. All meals were a great experience and the food, as always, was melt in your mouth, delicious! Our room was spacious, clean and quiet. We booked a couples massage and the ladies at the Red Lane Spa were wonderful! We were so relaxed for the rest of our vacation! There was always something to do at the property. The great entertainment staff will make sure you have fun! Sandals is the luxury included resort as the ads show, and the staff at the Carlyle Inn will give you the best vacation ever!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ft Worth
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 24, 2013

My husband & I celebrated our 10-year wedding anniversary at the Sandals Carlyle Resort, & unfortunately... the bad outweighed the good for me. Maybe my expectations were a little too high. First... The Good- 1. The staff was exceptionally nice & professional hands down. 2. The food & drinks were good. 3. The couples massage performed by Michelle & Maurine were excellent!! 4. The service for our 'Private Dinner for Two" from Craig was excellent!! Now the bad - 1. There were little black ants in our restroom. 2. My husband killed a roach in our room. 3. Window units for air conditioning in 2013.... really? 4. The "Private Dinner for Two" was absolutely not!! Our dinner was held in The Gardens area. This area is located right next to the main bar on the premises which meant that others on their way to the bar or having drinks at the bar could see us having our "private" dinner. I was sorely disappointed with their version of a "private dinner for two' & do not recommend it if you expect real privacy. We definitely plan on returning to Jamaica at some point but never to the Carlyle.

Room Tip: We stayed in an Ocean View Deluxe room on the 2nd floor. From what I understand, the 3rd floor is n...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sandals Carlyle Inn

Address: Kent Avenue | PO Box 421, Montego Bay 00000, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Montego Bay
#8 Spa Hotel in Montego Bay
#11 Top resorts Hotel in Montego Bay
#11 Family Hotel in Montego Bay
#12 Luxury Hotel in Montego Bay
#14 Business Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Sandals Carlyle Inn 4.5*
Official Description (provided by the hotel):
•A romantic, intimate atmosphere with personalized service.•The real Jamaican experience; Jamaican smiles and attentive service to make you feel at home instantly.•Small in size yet big on charm and large in value.•Close proximity to Montego Bay 'Hip Strip', where you will find duty free shopping, restaurants, bars and clubs.•24 hour room service for all room levels.•Butler service available for our newly renovated, top category room, the Carlyle Club Ocean View Penthouse.•Complimentary shuttle bus to Sandals Royal Caribbean and Sandals Montego Bay “Stay at one play at three”, where you can enjoy eighteen dining experiences.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 
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Also Known As:
Sandals Carlyle Hotel Montego Bay
Sandals Hotel Montego Bay
Sandals Inn Jamaica
Sandals Jamaica
Sandals Montego Bay
Sandals Inn Montego Bay

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