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“First time in Jamaica” 5 of 5 stars
Review of Sandals Carlyle

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Sandals Carlyle
4.5 of 5 Resort (All-Inclusive)   |   Kent Avenue | PO Box 421, Montego Bay 00000, Jamaica   |  
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Ranked #13 of 63 hotels in Montego Bay
Iowa, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“First time in Jamaica”
5 of 5 stars Reviewed January 21, 2013

My husband and I stayed at The Inn for our first trip to Jamaica. The staff are so great there! They were helpful, got us reservations at the other resorts for dinners and upgraded us partway through our stay. After our upgrade we got breakfast on our patio overlooking the ocean every morning! The beach is public so we went to the other resorts for the personal service. Drinks were delivered to us on the beach, the food was great and the water sports were fun. We went snorkeling and did the hobbie cats. Very good value for all that you get with the stay at 1 and play at 3! We will be going back!

Room Tip: Due to the closeness of the public beach, it was a little loud at times. I'd recommend one off t...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,251 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (305)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
New Orleans, Louisiana
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 20, 2013 via mobile

I just returned from Sandals Carlyle from a week that ended 1/19/13. My fiancé and I joined my sister and brother-in-law for our annual "Jamaica in January" sun seeking adventure. We truly enjoyed the stay at the Carlyle.

We had a late opportunity to upgrade to butler service and took advantage of that opportunity. Denesha and Denae took wonderful care of and literally catered to all our needs. I must tell you, butler or not, this place is intimate and first class a place where service matters. It begins as soon as you walk in the door. By the time you leave the entire staff, including the general manager, know your name and what you like.

I am a huge sandals fan and enjoy having access to all three of the Montego Bay resorts. Each has a very different personality and I enjoy all.

Thank you Sandals. Thank you Carlyle.

Stayed January 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Slayton, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 20, 2013

We chose the Carlyle for the value and because we knew the larger Montego Bay Sandals were available minutes away via shuttle bus day and night. The major plus for the Carlyle are the staff: super friendly and accommodating (thanks especially Denice, Tracy and Jerome for making our stay awesome!!); our room was very nice (though bathrooms a bit small) as we were upgraded to the second floor with a balcony and pool/ocean view; we enjoyed a great couples massage and had good food at all three restaurants (delicious lobster at the Carlyle).
The not-so-plus side includes: the beach for the Carlyle is across the street where the locals tend to hang out and offer their services/merchandise (and this is deceptively photographed on the Sandals website), so we did not ever use that beach; the shuttle buses that take you to MoBay and Royal "closed" for lunch/dinner hour times so it took some planning to make sure you got on the bus in time to get over to the other resorts for beach time or meals; and the most disappointing issue was that despite the promised access to the other resorts restaurants, in reality, getting reservations at the Toyko Joe's and the Royal Thai proved difficult.(and in the case of our group of four, they gave one couple reservations for 6:00 and one for 8:00, so we all showed up at 8:00 and they said "no problem mon" as is the common response in Jamaica, and gave us a table set for four at the Thai which never did fill up while we were there!!) We were told that Carlyle guests are allowed limited people/times to get into those other restaurants (especially if you did not pay for the 3rd floor butler service), so definitely not the same access as if we had stayed at MoBay or Royal. The Reggae Cruise and the Dunebuggy excursion were a blast!!!
Suggestions: Run shuttles without breaks for lunch/dinner; Expand dinner hour times at restaurants to accommodate more people (some were open only 6:00 to 8:00 or 6:00 to 9:00).
Overall: We had a great trip, beautiful weather and will definitely do another Sandals vacation in the future!!
Kate and Brian from Minnesota

Room Tip: Quite noisy for rooms right next to the street due to traffic/people even throughout the night.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, North Carolina, United States
1 review
4 of 5 stars Reviewed January 17, 2013

Our stay at the Carlyle was great! This location is nice and quiet, perfect for relaxing. The shuttles take you to the other resorts every hour where there are plenty of activities to take part in. You can be as involved as you want. The butlers were AMAZING, especially Jevan. He worked so hard to ensure our stay was as pleasant as possible. He even called on his day off after having made reservations for us! He even helped me arrange a special birthday surprise for my husband. Each day we would come back to our room with towels folded into cute animals and flowers on the bed. Everyone was so friendly at each of the resorts. My only complaint would have to be the Bay Window Restaurant. The service was awful; it seemed as though the waiters forgot about us. For example, we went down for breakfast one morning and it took 45 minutes just to get hashbrowns. The food was not great and often came out cold. They never even refilled our water. But everything else at this resort was great! I would definitely recommend staying at the Carlyle when staying in Montego Bay. It's the cheapest of the three resorts and you can still play at the other two. All the benefits of all the resorts but for the lowest cost.

Room Tip: All the rooms at the Carlyle have about the same view and are about the same size. I would recommen...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, Jamaica
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 17, 2013

Pros: The Carlyle is small but has lovely, lush grounds. Friendly professional, very pleasant attentive staff. The waiters, entertainment staff were all superb .The bus that takes you to the other 2 sandals hotels. It ran ontime and the driver was really dedicated (That makes you overlook the facat that Sandals is soo overpriced.

Cons: The furniture in the room is somewhat dated. the bedpost was falling apart. The bartender took his time in serving the drink while he chatted with one of his friends. The Carlyle has no private beach and the public beach across the road had people there playing loud music from their cars that could be heard from inside the hotel. We went to Sandals Royal and tried to go on the boat and were rudely told by the guy operating the boat that we had missed the last trip going to the island.

Room Tip: Choose rooms farthest from the beach/main road as you will be disturbed by the music blaring from t...
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  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mansfield UK
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 16, 2013

My wife and I stayed at the Carlyle over the Christmas period and I must say that all the staff were good and that for an all inclusive the food was excellent. We visited the Royal and the Mobay every day as we enjoy lazing on the beach and found the shuttle very reliable.
Sandals(corporate) sell the holidays as luxury included, well i am afraid this is not the case. We arrived at the Carlyle and we got our own cases off of the bus and carried them into the hotel.
There were no cool towels or welcome drink although we arrived on a Sunday which was the GM's day off. Checked in and went to the room and again not luxury although the room was spotless. The bathroom was in desparate need of an upgrade. If the holiday had not been sold and priced as luxury then no problem but they are.
All that said had a good holiday and have booked for next Christmas although not at Sandals

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 14, 2013

Recently my wife and I met our friends from USA and UK at the Carlyle to celebrate the New Year. We have been doing this for years.
We often hear negative comments and bad language, and observe unacceptable behavior when we go to the "Inn". People like ourselves book a few days at the Inn because of it's convinient location, quaint atmosphere, prices etc. The Inn has had for us a special place in our hearts; after all, some 20 years ago we began our Sandals experience and met great people whom became friends from "another country". Most years we have met at the Inn first and after the New Years celebrations, everyone goes their different way, sometimes we meet again in another resort, like we did this year, and other years.
We consider the Carlyle Home, We like the staff and administration, and we know they all do their best to accomodate us.
I want people to realize that the Carlyle is not a 6 star establishment, but it has character, history, and it is as lively as the first day we landed there.
So I suggest to all critics out there to criticize gently when it comes to the Inn. This tiny entry level resort, in its efforts to provide the best service to its clientelle, has countless times raised above many other more luxurious, more expensive and larger resorts.
So I will always raise my chapeau to the Inn, and I know they will always do better next time.
Sincere thank you to Lance, Lisa, Doreen, Paul, the Come Back desk staff, etc. so many great people who's name escape me...
Clement Rodrigue, Canada

Room Tip: Best rooms are on 2nd floor in main wing. You can book among 14 restaurants at 3 resorts in Montego...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Carlyle

Address: Kent Avenue | PO Box 421, Montego Bay 00000, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Montego Bay
#7 Spa Hotel in Montego Bay
#11 Family Hotel in Montego Bay
#11 Top resorts Hotel in Montego Bay
#11 Luxury Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Sandals Carlyle 4.5*
Official Description (provided by the hotel):
•A romantic, intimate atmosphere with personalized service.•The real Jamaican experience; Jamaican smiles and attentive service to make you feel at home instantly.•Small in size yet big on charm and large in value.•Close proximity to Montego Bay 'Hip Strip', where you will find duty free shopping, restaurants, bars and clubs.•24 hour room service for all room levels.•Butler service available for our newly renovated, top category room, the Carlyle Club Ocean View Penthouse.•Complimentary shuttle bus to Sandals Royal Caribbean and Sandals Montego Bay “Stay at one play at three”, where you can enjoy eighteen dining experiences.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 
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Also Known As:
Sandals Carlyle Hotel Montego Bay
Sandals Hotel Montego Bay
Sandals Inn Jamaica
Sandals Jamaica
Sandals Montego Bay
Sandals Inn Montego Bay

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