My wife and I just returned from an anniversary weekend at Sandals Montego Bay. We stayed in room 7468 which is a butler service room. We did have an issue with our room that took more effort to correct than it should have. The shower in our room did not work and when I asked for another room I was told no. The did fix the shower the next morning, but repeated calls to the manager went unreturned.
The butler service was good but could have been better. I took us a couple of days to figure out, on our own, all of the services available to us from our butlers. It would be better if the butler explained all of the services they offer, not just those they prefer to preform.