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“A wonderful holiday in the sun” 5 of 5 stars
Review of Sandals Royal Caribbean Resort and Private Island

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Sandals Royal Caribbean Resort and Private Island
5.0 of 5 Resort (All-Inclusive)   |   Mahoe Bay, Montego Bay 167, Jamaica   |  
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Ranked #8 of 63 Hotels in Montego Bay
Certificate of Excellence 2014
Prince Edward Island
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
“A wonderful holiday in the sun”
5 of 5 stars Reviewed January 9, 2009

My wife and I stayed at this wonderful resort for almost 2 weeks spending Christmas 2008 and New Year 2009 there.

The service was excellent, and the staff were fantastic, from the front desk staff to the maids, gardeners, waiters, entertainment, to the Managers and the Genaral Manager, who would often be seen clearing tables. Most staff remembered our names!!!

We have been to different Sandals, but this was our first Jamaican experience. We would definitely return without hesitation. We were treated to a wonderful dinner for returning guests, and a cruise to the Montego Bay area by resort staff.

The food and drink were excellent, and always served with greetings and a smile. The weather was fantastic.
The beach was manually cleaned with rakes every day.
Much care and attention was given to ensure that Christmas and New Year celebrations were spectacular. Santa Clause arrived on water skis, as an example.

We had a wonderful romantic holiday at Sandals!
Now we are back home in Prince Edward Island, Canada, in the snow.

Nicole and Gary

Stayed December 2008
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lincolnshire
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 9, 2009

We went to the RC for our honeymoon which was our first stay at a Sandals resort & by the end of the first week we asked ourselves why we had never been before now. The resort is well kept & maintained to a high standard. The staff are very friendly and will always speak to you, they seemed very happy & proud to be working there. The food at all the restaurants was amazing and we never had a problem with booking a table. You can dine at the other Sandals resorts but to be honest we didn't feel the need to, in the 2 weeks we stayed there we never ate the same thing & never got bored of the menus. If you are like us and like to have a drink there is plenty to choose from & they never pour short measures. The cocktails were fantastic but unforunately I didn't get to try everyone on the menu. We stayed in a honeymoon beachfront room which I understand to be no different to a normal room apart from the beachfront location. The room wasn't very far from the entertainment area and we did experience some noise level but it only lasted until midnight sometimes. The room was spacious although I felt as though the bathroom needed updating. The housekeeping staff were friendly, kept the room very clean, gave us plenty of fresh towels and kept the fridge stocked.

The beach, I would say is the only thing that lets the hotel down slightly, it just doesn't seem big enough to cater for all the rooms and it seems to be man made.

I've read on a few reviews about the noise of planes flying over head, to be honest you barely heard them while we were there, I wouldn't make a big deal about it, I certainly wouldn't let it put me off.

All in all a fantastic holiday, would definately recommend & can't wait to go back.

  • Stayed October 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 8, 2009

My husband and I spent 4 days at Sandal's Royal Carribean December 12th-16th, 2008. It was our first time away from our two little ones alone. I couldn't think of a better place to spend it. First of all we received a call a few days before we left offering us an upgrade to an oceanfront room for a mere $200 for our entire stay (we took it), then when we arrived found that we had been upgraded again to a conceirge ocean view room. The view was gorgeous and the room very nice. We spent most of our time on the beach (of which there are two choices). You can go to the more central beach or the quiet cozy beach. You will however, find more shade on the main beach and more activities like beach volleyball. We really enjoyed the playmakers and the managers cocktail hour where I found myself on stage doing the "tootsie roll" and winning a bottle of Appleton rum. The bars all made excellent drinks - be sure to try the daily specials - they were always surprisingly good and STRONG! The food was great. We especially enjoyed the Thai place on the island for dinner - be sure to make reservations. The food there was spicy, elegant and fun. OVerall, we really enjoyed our time at the Royal Carribean and are already planning some time to head back this coming year.

  • Liked — The staff and the other visitors
  • Disliked — nothing!
  • Stayed December 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
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Scotland
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 8, 2009

My husband and I stayed at Sandals Inn in June 2008 – had a fantastic time and immediately booked again for December. We were a little disappointed to be informed in August that the Inn would be closed during our visit and offered an ‘upgrade’ to SGOR. No thanks....too far from the airport after a 10 hour flight from the UK so Sandals were happy to move us to SRC.

We were a little apprehensive – the Inn drew us back because of its small size, intimacy, 24 hour room service for all guests, wonderful staff, and we just loved it. So although we had visited SRC we were unsure if it would suit us for a 2 week holiday......

On arrival at the resort we were delighted to have been upgraded from a Grande Luxe room to a suite in the Kensington building....concierge at our disposal, 24 hour room service, full bar in room.(including champagne – every day if we wanted!) We had a beautiful view of the Caribbean and the pool....I couldn’t believe this was to be our home for the next 2 weeks! Off to a good start!

During our walk to our room we could see that the resort grounds were beautiful – very well kept and pretty. Those guys work hard and long hours.

The room was beautiful and in a fantastic location. We had a few issues with housekeeping so i’ll get those out of the way first. The day after we arrived I noticed wee tiny ant type bugs on the marble top over the bar cabinet in our room....no problem thinks me...its the tropics - cant be helped, so i wiped over the worktop myself....yuk....it was really dirty, and that was after housekeeping had serviced the room. Then the toilet backed up and wasn’t cleared. I went to concierge and said that it wasn’t a problem but could they please have a word in the relevant ear before it became one. The maid was sent back to redo....but I have to say housekeeping , for us anyway, wasn’t of the same high standard we experienced at the Inn, and that’s all i have to compare it to. I don’t think the balcony was swept at all in the 2 weeks we were there, sand on the rugs, no coffee left a couple of times, no fresh towels or bath mat one day though they had removed the used ones...The floor was washed once but hey, we’re quite clean and tidy people! However, we had a great room in a nice location so i wasn’t going to worry or complain about niggly little things which, with a little more care and attention to detail would be fine.

The only other problem we had was with room service –this was a bit ‘hit and miss’. The first time we tried for a snack we were told no one was available to take our call and to phone back in 10 minutes. Hey, no problem we said, let’s just go down to the beach grill and grab something. We were sitting enjoying a drink and a snack when we recognised Kayon, who had been an assistant manager at the Inn. He greeted us warmly and asked how we were enjoying our snack. We said we had come down because of the wee problem with room service – turns out he was the assistant food and beverages manager and had tried to phone us straight back to apologise (which there was no need to do) but we had already left. He even had our room number written down! He was so apologetic we were almost embarrassed – it really wasn’t an issue but he said it shouldn’t have happened and if we had any further problems to bring them to his attention. The next time we tried for a late night snack we discovered our phone wasn’t working. Reported it to concierge the next day and when we returned to our room there was a note of apology that they hadn’t been able to fix it, but they left us a cell phone to use free of charge until the phone was working again. Great service! A couple of days later we got a new phone in the room and no further problems with it. We didn’t use room service too often, but one night we had arranged to meet friends for drinks but were late back from our Negril trip so to save time we ordered room service at 8 expecting to have it delivered and eaten by 9....but it didn’t arrive until 9.25.....stone cold and very undercooked! I did try to call room service to tell them, but nobody answered. Wouldn’t have been so bad, but all the restaurants except Cricketers pub closed at 9.30 so it was too late to get anything else apart from jerk chicken or a burger! Hey, i was tired after our Negril trip (which was fabulous and highly recommended), our friends had got fed up waiting for us so went to bed...i didn’t want jerk chicken again, so ended up with 4 cookies for dinner. Next day i ran into Kayon and was still a little ticked off so I told him about our experience the previous evening. What can i say about this man? From that day on he made it his personal mission to make our holiday as wonderful as he could. The next time we ordered a room service dinner it was just delicious, very hot, perfectly cooked, and i immediately called to thank them. They were delighted i had called and said how they wanted to make everything perfect after our last disastrous experience, and they did. It was absolutely lovely and very much appreciated.

Anyway, i digress. On our very first evening at the Royal i was talking to Nancy and Blake who checked in with us and were also upgraded (lovely guys from Canada, and i meant to get your email address!), when a voice called my name....it was Roy, who was employed at the Inn and remembered us from our June visit! Was brilliant to see him, and to find him so happy to have been moved to the Royal where he was working towards his licence to pilot the boats..which he achieved while we were there....well done Roy! Why he remembered us is a mystery...maybe had something to do with the frequent trips he made to the bar for us....he insisted!!

Had 3 meals at La Jardiniere, which was our favourite restaurant on our last visit. This time we enjoyed it as much on the first 2 occasions, but not the last. It had rained during the evening so we were moved indoors to the ‘Hampton Court’ meeting room. Whether it was because they had lost the ‘ambience’ of the open air restaurant or not i don’t know, but the food and the service wasn’t to the standard we had previously experienced, though Janice and Carole were just as friendly and professional as we had remembered from our last trip.

We really enjoyed the Pavilion restaurant and the Regency for buffet lunches and a la carte dining in the evening where we were well looked after by the lovely Travis. Afternoon tea at 4pm was a bit odd....but i wasn’t expecting authentic! I think they need to work on that a little bit...lol

We were fortunate to be invited to the returners’ dinner both weeks we were there. Absolutely lovely meal, excellent entertainment and great company. We enjoyed meeting other guests, and all the managers, we really felt like VIP’s. (And of course we got 2 bottles of Rum!) The second dinner fell on Christmas Eve, which also happened to be my husbands birthday. Kayon had arranged for a birthday cake which was delivered during the meal, Rory (the opera singer) sang happy birthday accompanied by the rest of the guests, and my husband was delighted although a little embarrassed. Think he may have preferred Nastasia (playmaker) to serenade him rather than Rory.....lol. Later we were sitting on the Almond terrace enjoying the entertainment when Kayon sent a waiter over with an ice bucket and bottle of Champagne to celebrate my husbands birthday....a wonderful ‘last evening’ at the Royal. We met Adam, a fellow guest, who was a balloon artist from Canada. I’ve seen those guys fashion balloons into dogs and other animals, but this guy was fantastic! He created Viking hats, belts and swords, tweetie pie, jester hats, a Harley Davidson...he was amazing! The wonderful Ziggy and the other bartenders in the piano bar were all wearing his creations! He only stopped when he ran out of balloons.

We visited SMB a couple of times and were delighted to meet more of the staff we had got to know at the Inn – namely Jonathan who now runs the bar at Cucina Romano Italian restaurant where we had a lovely meal. And Kenneth Wolfe who was now in the lobby bar......wonderful friendly guy and both he and Jonathan are a credit to Sandals. Also a big hi to Elvis at Bayside. We remembered him from the Inn also, though the food at Bayside was forgettable! But I think we just got an ‘off night’ because we enjoyed the meal we had on the previous occasion. The food going through to the Oleander looked amazing, but the wait to be seated was too long so we didn’t get to experience that yet again! We ate at Tokyo Joe’s too, nice ambience, and very fresh and tasty food.

Back to the Royal....the private island is just the nicest place to hang out during the day...nice pool, some shelter if its a bit windy, lovely chicken, pork and salads for lunch and frequent boat transportation to and from the main resort. Not to mention the parrot who was the only one who seemed to appreciate my singing! I was singing Jingle Bells to him and he was dancing – I swear!! Then i noticed the security guard sitting under the trees was looking at me like i’d ‘lost the plot’!! I quickly crept back to the pool and hid under my hat til the bar opened! Adrian makes a great dirty banana – and your Rangers shirt is ‘soon come’! The only downside to the island is the entertainment staff at the Riu next door are pretty loud - and their voices seem to carry accross the water!

Beach bar and grill.....undecided about this one. One lady bartender seemed to have a bit of an attitude. I was getting drinks and my husband had asked for a ‘blended’ rum punch. Well this seemed far too much trouble for her – she asked in a disbelieving voice “ you want it blended?” but i stood my ground and insisted! I felt a bit like a naughty child getting told off! I have to admit though everytime i went to the bar after that and she served me i ended up asking for a pina colada or strawberry daiquiri which were ready blended! Well, she was a bit scary! The ladies cooking up the burgers and quesadillas were really sweet and friendly though.

We went horseriding with the double A ranch. That was a great experience – an hours ride downhill on a track which had suffered a bit of damage during the storms earlier in the year. A bit precarious in some places but the horses knew what they were doing! Our guides were quite informative, pointing out the ‘haunted’ Rose Hall, some of the vegetation, and some information about the orphanage we passed on the way to the beach. This was in Barrett Town, and was beautifully kept. It was nice to see Christmas lights and decorations in the grounds and on the various buildings. It wasn’t a ‘tourist’ stop though. We didn’t stop and chat, nobody approached us for money, but the kids did smile and wave at us. It was lovely, and is definitely on my list for some goodies when we go back to Jamaica. My husband has never been on a horse before but really was a natural. When he entered the sea with his horse, Sultan, well...they were heading to Cuba! Sultan loved it, but my ‘Starboy’ was a stubborn old mule...lol.....we did eventually get up to his knees.....but we had a brilliant time anyway. Hubby was a little concerned at first - i got him to jump off a 35 foot cliff in Negril, then on a horse for the first time – he was starting to wonder if i had a big insurance policy on him!

We were fortunate to meet Irie Lady (Ruth from Trip guy travel) who was i’m sure partly responsible for our upgrade), other guests from Scotland, (Iain and Heather), Carolyn and Dennis, i wish we’d had more time to spend with you, and a special hello to Bill and Debbie....who had us in hysterics with their ‘duck tales’ and ‘goose gas’ lol! I wish we had exchanged email addresses – if you read this guys, please get in touch.


So in case you’re still not too sure....we had the most brilliant 2 weeks. No it wasnt perfect, nothing ever is, but the issues we had were quickly sorted out with a polite and respectful word, and much better than moaning about it when we came home. The managers need to know when something isnt right so they can fix it....and they do so happily.

Finally, a special thank you to those i haven’t already mentioned but whose professionalism and caring helped make this holiday so incredible......Nicky-ann and McKoy from concierge, David, our host at the first returnees dinner, Horace Fairweather, Mr Iain McCormack, Rick Burrowes, ‘Santa’ Jason, ‘hurricane’ Christopher on the tour desk, the beautiful Nastasia on the playmakers team....and all the others whose names escape me. You are all wonderful people and we’re looking forward to our next visit! I know i've mentioned Kayon, but he really went above and beyond, even arranging a late check out for us. thank you.

And a final thank you to my husband – you made it special.

  • Liked — No childen allowed, most of the staff, the fact it was in Jamaica!
  • Disliked — nothing
  • Stayed December 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 7, 2009

We travelled there with 2 other families all who had kids in their late teens or early 20's. This was my first trip to both Jamiaca and a Sandals Resort. Both exceeded my wildest expectations.
The service that we received at the hotel was unparalleled from any service I have recieved anywhere in the world. They went the extra mile for us, especially being a large group in a resort normally geared for couples.

The food in all the restaurants was the best food I have ever eaten at any all inclusive. Dinners included items such as great FIsh dishes, Rack of Lamb just to mention a few. The liquor was all top shelf (Jack Daniels, Johnny Walker Red & Black, Sky & Finlandia Vodka, Gran Marnier, etc) and the house wine included was Berrnger WIne. "ziggy" makes the best Martini's I have ever had and the freindliest bartender you'll ever meet.

The activity staff were great and kept us occupied with games and activities all day and night. The resort was immaculately clean and every employee we encountered was genuinely freindly and caring.

Leighton is the Director of Guest Services and is the most commited person I have ever met in ensuring that all the guests are completely satisfied, The rest of the entire Mangement staff (Rick, David, ) at the hotel were always around and asking to ensure that everything was fantastic.

The Beach is clean, and the water very calm. You dont have to get up early to get a beach chair, as there are plenty available.

The lunches at the beach or the private island were great. There is a tremendous varity to choose from.

The New Year Party was one of the best that I have ever experienced with great entertainment and a phenomenal venue before including an amazing buffet including Crab legs among numerous other dishes.

This was the most relaxing unstressful vacation we ever had. The Golf nearby was amazing, and if u want any private tours, ask for Robby the taxi driver.....

As we left the resort to go to the airport, we were greeted by the entire management team at the Bus waiving goodbye to us as we drove down the driveway and off the property.....something that Family would normally do.....

You will not be disappointed

  • Liked — The qulaity of the food, liqor and the service
  • Stayed December 2008, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Nashville, TN
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 7, 2009

My girlfriend and I spent a week at Sandals Royal Caribbean and I can honestly say that it was the most relaxing vacation I have ever had. We had a beachfront walk-out room that literally had us on the beach in 2 steps from our patio. The view was amazing, you could see the private island from our patio, and we enjoyed the sunset every night. Okay, specifics here....

The room: No complaints at all. We had concierge service, so that meant a fully stocked bar and mini fridge, refilled every day with bottled water, Red Stripe, etc. The room was very clean and there was plenty of space for the two of us. Sometimes when you stay in a "hotel" room for a week you can get stir crazy, but we found this room to be the perfect size. The only negative was that the shower was not very big, but this is a very minor complaint.

The food: We really enjoyed the food at all of the restaurants on-site, especially the Thai food on the private island. The beach grill is a great quick stop for a burger or jerk chicken, and we found the room service to be very good (and yes it takes about 45 minutes, so plan ahead and you won't be upset).

The drinks: Awesome! Great bartenders at the beach bar and the piano bar. Get a dirty banana and a beach chair, trust me on this.

The beach/pools: Now we read a LOT of reviews before our trip and some of them lamented the size of the beach at SRC. I can honestly say I have no idea what these people are complaining about. We never had a problem finding a beach chair or a nice spot on the beach, whether we were on the main beach, at the private island, or on one of the side beaches. We also loved hanging out at the smaller pool, nice and quiet, but it would be great if there was a closer bar to that pool! :)

The rest of the resort: Again, the private island is awesome, a great place to spend a quiet day with a good book on the beach, and the lunch buffet over there was great, too. We enjoyed a few evening in the Cricketers pub, good bartenders ("You're not driving, are ya mon?"), good food and good mix tape music, too.
The resort is very clean, offers a lot of activities with the great playmakers, bring in some excellent local musicians (the steel drum band was our favorite), and it seems as though everyone who works there truly enjoys their work.

A few negatives: Seriously, we had a great time, but there's always room for improvement. First, the photo shop is WAAAY overpriced. I expect to spend money on vacation, but over $300 to put 25 digital pictures on a CD is absolutely ridiculous. With that said, they do take great photos. The only other minor point of irritation was the vendors on the beach, but I told them to leave us alone just once and they left us alone.

All in all, a great vacation, we look forward to visiting here again someday and will likely book another Sandals trip (maybe Antigua) very soon.

  • Stayed December 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 6, 2009

From the moment we arrived at the resort, we were treated like family. We were greeted by Joseph who welcomed us with a cold glass of rum punch. He had our paperwork processed and room keys ready before the drink was done. He escorted us to our room which was amazing! The bathroom was huge, the bedroom was gorgeous, and the view from our balcony was perfect. We arrived in paradise. We made our dinner reservations right away at the front desk and the staff was more than happy to help us. We enjoyed every restaurant, but our favorite was the Pavillion. The food was outstanding. The beach area was small but never overcrowded. We spent most of our time on the private island. It was peaceful, quiet, and relaxing. The bartenders were excellent and the lunch served on the island was fantastic. We loved every type of fish that they served. Everything was so fresh and melted in our mouth. Since we were returning guests, we were invited on a boat cruise that took us around Montego Bay. David and Jason we our cruise hosts and we had a fabulous time. We did not have one complaint about our vacation. We wished we could've stayed longer and will definitely book this hotel again.

  • Liked — We loved the private island
  • Disliked — Nothing!!
  • Stayed December 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Royal Caribbean Resort and Private Island

Address: Mahoe Bay, Montego Bay 167, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Montego Bay
#5 Romantic Hotel in Montego Bay
#6 Family Hotel in Montego Bay
#7 On the Beach Hotel in Montego Bay
#7 Top resorts Hotel in Montego Bay
#8 Luxury Hotel in Montego Bay
#9 Business Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sandals Royal Caribbean Resort and Private Island 5*
Number of rooms: 197
Official Description (provided by the hotel):
•7 exquisite dining options, with world-class culinary cuisines.•Only Jamaican resort with a private offshore island, housing an authentic Thai restaurant.•Magnificent, swim-up crystal lagoon suites.•24 hour room service as a part of our concierge service.•English pub offering an authentic pub dining experience.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 
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Also Known As:
Sandals Royal Caribbean Hotel Montego Bay
Sandals Royal Caribbean Montego Bay
Sandals Royal Caribbean Resort Jamaica
Sandal Royal Caribbean

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