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“Honeymoon in paradise, first time out of the states” 4 of 5 stars
Review of Sandals Royal Caribbean Resort

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Sandals Royal Caribbean Resort
4.5 of 5 Resort (All-Inclusive)   |   Mahoe Bay, Montego Bay 167, Jamaica   |  
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Ranked #5 of 63 hotels in Montego Bay
Indianapolis, Indiana
1 review
5 helpful votes 5 helpful votes
“Honeymoon in paradise, first time out of the states”
4 of 5 stars Reviewed July 21, 2013

My wife and I had never left the US before our honeymoon and Jamaica seemed like a great first destination. We were looking for beautiful beaches, lots of sun and a relaxing atmosphere, and Sandals Royal Carribean met all of those wants.

When we got off the plane, we were surprised to find that the customs area of the airport looked more like a jail than an airport. My suggestion is to bring a pen on the flight, because apparently there is a shortage of pens in the customs section and they will not provide you with one. Our flight had a total of 15 pens for the entire flight and little direction as to how to fill out the customs form. I would also suggest using the restroom on the plane before deplaning or waiting until the Sandals lounge after customs. Customs barely looked at us before letting us through. At the lounge, the Sandals employees said to drop our bags at the entrance and they would be put on the bus/van to the resort. Turns out the red hat guys don't work for sandals and expect to be tipped for carrying your bags 50 yards to the van. I would insist on carrying your bags to save the awkward moment at the front of the van where they ask for a tip. My wife and I quickly grabbed our bags from the van on the return trip to the airport to avoid the same issue. The vans are nice and air conditioned. I liken the drivers to New York cabbies, they drive fast and I'm not going to lie, it was a little scary. We stopped once at the Sandals Montego Bay resort and then continued on to Royal Carribean. My wife and I were a little shocked by how poor Jamaica really was. The ride over looked like we were driving past the Favelas of Brazil.

Once we arrived at the resort it was like a whole other world. We were shown into the welcome lounge and offered a drink. In the lounge, the staff put our credit card on file for incidentals and to charge our purchases on, ie Red Lane Spa and gift shop. I would recommend waiting to purchase gifts or souvenirs at the airport as they are cheaper and there is a larger selection. We went with the beachfront room with butler service, which was great. I believe each room had two butlers assigned. Ours were Hughell and Ellis. They were both great and made sure we did everything we wanted to do. Hughell showed us to our room and gave us a tour of the resort. He then said that he had already made reservations for all the restaurants that needed reservations. Our favorite was the French restaurant, very tasty steak and a banana dessert to die for. We did travel to the Sandals Montego Bay resort to try the Italian restaurant, nothing to write home about. Our butlers also got us on a snorkeling trip that was already full and they can pretty much pull strings the whole time for you. We like sitting on the beach and they would reserve us chairs under the cabanas each day and supply a cooler with beer, water and juice. One more tid bit regarding the beverages, they pretty much only serve coke and red stripe beer. I love both so it worked out for me. We also fell in love with a drink called Sky juice. You won't find it on any of the drink lists or menus. Our butlers introduced us on the first day and that is all I drank the rest of the time.

The room was very nice and had two air conditioners inside, King size bed and living room. We ate dinner and breakfast on our balcony a few times, which was nice. You can have dinner out on the beach or under the pergolas on the piers for $170....or you can have it at your leisure on your beachfront balcony for free. Just a thought. I posted a few pictures of our room and view from our balcony if you wonder what the room looks like. One negative about our rooms were the peacocks. They apparently nested right outside our room. Their call sounds a little like a woman screaming for help, fyi. Expect a peacock wake up call around 6 am if you stay in the Balmoral rooms.

Overall, the resort and staff were fantastic. We usually like to leave resorts to explore, but we did not really feel safe leaving the resort to be honest.

A final note on Sangsters Airport, we purchased tickets to the MoBay club at the airport after realizing it was 93 degrees and the airport was not air conditioned or had a severely under powered A/C...best $60 I ever spent. Club Mobay has A/C, snacks and drinks. It would have been a miserable two hours at the airport without Club Mobay.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (767)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
DeLand, Florida, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2013

What a great resort. Very peaceful but on the other hand plenty of entertainment to. The service was impeccable would definitely recommend this all inclusive resort Looking forward to another Sandals resort maybe around Christmas.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 18, 2013 via mobile

We had fantastic time in Jamaica. Our room was wonderful just as they advertise it. Our butlers Danae and Phillips were the best we've ever had. The went above and beyond. We felt like family. And we will definatley come back because of them.

  • Stayed July 2013
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 18, 2013

My husband and celebrated our honeymoon in Sandals Royal Caribbean - our first visit to Sandals and our first visit to Jamaica. It was wonderful! I was worried at fist about food since I am a vegetarian, but I had no problems finding great food and although I dont always eat a lot I definitely gained weight because the food and drinks were fantastic!

Our butlers - Hugh and Ellis were great! I miss seeing Hugh's face most mornings bringing us breakfast - he definitely made us feel welcom and relaxed from the start. He really deserves so much more praise than I can give him.

The food was wonderful! The french restaurant, the thai restaurant, the pizza, the Italian restaurant at Sandals Montego Bay were especially fantastic! The drinks (especially the dirty banana and cosmos were my favorite!).

We had a swim up lagoon room which was so incredible. Very comfortable and cleaned often with the bar always stocked up! I loved swimming in the lagoon!

We had a couples massage on the private island which was fantastic! We were one of the few Canadians there but met some great Americans!

I would recommend this Sandals and after visiting some other places, we will definitely return!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Royal Caribbean Resort, responded to this review, July 20, 2013
We’re thrilled to read that you had an amazing vacation at our resort. Our guests always boast about our beautiful property filled with friendly staff and we’re glad that your stay was indicative of our normal standard. Our butlers will be encouraged to hear of your wonderful stay!

Thank you so much for your review. We look forward to seeing you again!
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Dubuque, Iowa
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 18, 2013

This was our first trip to Jamaica and our first Sandals experience. It's great that the resort is 10-15 minutes from the airport. We had a walk-out beach-front room that was great. We enjoyed room service breakfast each morning on our patio and a snack and a cocktail at night prior to dinner. It was very relaxing and quite beautiful. The jerk chicken is incredible at the outdoor kitchen by the beach. The rest of the food was okay, make sure you go over to the Sandals Montego Bay for the Italian (great!) and the Thai on the private island was a highlight. By far the experience is made at night by the guys in the Cricketeer. Theon, Kevin and the rest of the crew were a riot (Red Robin...yummmmm). The swim up bar was only okay but the games were fun and there was always something to do if you wanted to participate. The beach is small but clean and all the servers are great. I would recommend this resort to anyone interested in good food and good fun.

Room Tip: Beach fron rooms are great. Butler service is not worth it.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 18, 2013

My husband and I stayed at the Royal Caribbean in May. Quick shuttle ride from airport to resort was nice. We booked a Romeo & Juliet Butler Oceanfront Suite. Most of what I have to say is what many have already mentioned but here is a quick run down for anyone on the fence. Food & Drink(quality and selection)-Excellent! Service from all staff that we encountered-Excellent! Cleanliness of property-Excellent! Private Island was our favorite spot (the pool bar and private cabanas were awesome! )Club Mobay on your return flight is a MUST! We had such a great time that we booked our trip for next year before we left. Counting the days until we return!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Royal Caribbean Resort, responded to this review, July 20, 2013
We're so happy to read of your great vacation at Sandals Royal Caribbean. We always strive to offer amazing experiences for our guests and it's awesome to know that your stay was the stellar experience you expected. Thank you for your review.

We look forward to your return!
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Boca Raton, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 18, 2013

Went on a group adventure to Sandals, Royal Caribbean. We had a rough trip there. Our flight was delayed and mot of the group was already ther. So, by the time we arrived we weren't happy campers. We were greeted by a nice man, named O'Brian. He was waiting for our arrival, since our flight was delayed. He was so kind to see us to our room in a quickly manner so we could meet up with our friends. He attended to our group all weekend & made our trip even better. EVERYONE that worked at the resort was so friendly & accomadating. OUr waiter Kevin, was amazing. He was so friendly, & even let us sit in the pub, but brought us menus from the other resturaunt. Always smiling, and greeted us all by name. If you want an enjoyable, relaxing, pampered trip. go to Sandals Royal Caribbean!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassie C, Sandals & Beaches Review Coordinator at Sandals Royal Caribbean Resort, responded to this review, July 20, 2013
Thank you so much for your review of Sandals Royal Caribbean. We're thrilled to read of your wonderful experience at our resort and with O'Brian. He will be so happy to hear of your kind words.

We can't wait to welcome you back in the near future!
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Additional Information about Sandals Royal Caribbean Resort

Address: Mahoe Bay, Montego Bay 167, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Montego Bay
#5 Luxury Hotel in Montego Bay
#5 Romantic Hotel in Montego Bay
#5 On the Beach Hotel in Montego Bay
#5 Top resorts Hotel in Montego Bay
#7 Family Hotel in Montego Bay
#9 Business Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Sandals Royal Caribbean Resort 4.5*
Official Description (provided by the hotel):
•7 exquisite dining options, with world-class culinary cuisines.•Only Jamaican resort with a private offshore island, housing an authentic Thai restaurant.•Magnificent, swim-up crystal lagoon suites.•24 hour room service as a part of our concierge service.•English pub offering an authentic pub dining experience.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 
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Also Known As:
Sandals Royal Caribbean Hotel Montego Bay
Sandals Royal Caribbean Montego Bay
Sandals Royal Caribbean Resort Jamaica
Sandal Royal Caribbean

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