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“For us... fantastic! For others... do your homework!” 5 of 5 stars
Review of Sandals Royal Caribbean Resort

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Sandals Royal Caribbean Resort
4.5 of 5 Resort (All-Inclusive)   |   Mahoe Bay, Montego Bay 167, Jamaica   |  
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Ranked #5 of 63 hotels in Montego Bay
Nekoosa, Wisconsin, United States
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“For us... fantastic! For others... do your homework!”
5 of 5 stars Reviewed April 17, 2013

We just come back from our stay at this Sandals property. As usual with Sandals we were not in the least disappointed with the experience. From the moment we arrived at the airport and relaxed for a bit at their lounge, till the moment we were bid farewell, we have nothing but praise for this resort, specially (as many others noted) to their wonderful staff.
The "no problem man", is what you get. They go out of their way to please you, and with smiles....
This was our first experience using the butler service, and our deepest gratitude goes to Ellis and Hughill, that made our trip, much more enjoyable, perfect in every way! The reservations for dinner, the surprises left at our room, our favorite spots at the beach and pool ready every morning... even arranging a whole lunch with conch dishes, not available in the menu for being out of season. We had a swim up suite at the bottom floor of the Buckingham building, the best of the three sections of the Crystal lagoon (in my opinion), far enough from the noise to make it a perfect spot for relaxation.
So yes, fantastic for us, now my advice to others reading about terrible time and ruined vacations.
Please do your homework! Yes... read the description of the rooms, location and amenities, be aware that planes flight over, not often and not at night... may be 6/7 a day for 15, 20 sec of noise. If planes flying over would ruin your vacation, then do not book a resort next to an airport.
Poor nightly entertainment? It's resort staff and local attractions, if you want to see Celine Dion , go to Vegas!
Rooms and service, why you complain not to be treated the same or having top notch rooms, if you do NOT pay for them? Do you complain that first class passengers on a plane are treated better than you flying economy? Book a cheap room, hoping to be upgraded to get there and not happening, must be reason to "complain", not to have alcohol in your room, even if equipped with a full bar, did you pay for concierge or butler service, that includes the service?

It honestly bothers me the negative reviews, that people leave about their "disappointment", when it's clear it was their own fault (lack of research). Also they seem to be some travelers never happy (based on other of their reviews). So pay attention to the the happy ones and ignore the negatives, but keep on mind that of course at times things happen, that could affect your own experience, but I trust the Sandals staff to do all on their power to help correct it, nothing is perfect in life, but the Royal Caribbean and their staff, are at a 99%! Enjoy!

Room Tip: Swim up suites at the Buckingham, best location for relaxation and privacy.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (759)
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Nashville, Tennessee
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 17, 2013

This was our first experience with Sandals/All Inclusive Resorts and we were blown away with the service and food. It was one week in paradise and a complete escape from the daily stresses of life. The hospitality was like none other. Stefan (Watersports), Adrian and Dominique (Mariner Beach Bar), Big Bird (Cricketer's Pub), and Dora (Activities) always called us by name and made us feel welcomed and special. The food was also fantastic. My favorite meal being the Carribean lunch buffet on the Island. The Jerk Chicken was outstanding, one of the best meals I have ever had. Also for a snack the Mariner Beach Bar had great Carribean Meat Patties. My favorite activity was going sailing on the Hobie Cat. Stefan in Watersports took us out a few times and also taught us how to sail it. He also took us out to the reef for a snorkeling adventure. Also the weather was great, warm and sunny with no rain or bugs (March 16-22). I would definitely recommend this to any couple looking to kick back, relax and unplug from the grind.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 17, 2013

My husband and I stayed at the SRC in Montego Bay for 7 days in March. As at other Sandals everything was top notch. The staff, as others have mentioned, were amazing; they were everywhere, asking if we needed anything, they always had a smile for all of us. Nothing was too much for them. The resort grounds are extremely well kept and beautiful. The food was varied every day, every meal even the breakfast and lunch buffets. The evening restaurants were lovely sit down meals with exceptional service and options. We stayed in an Ocean/East pool view Concierge room in the Kensington Bldg. where it was much quieter than other bldgs. Our room was well supplied and always clean. We highly recommend Sandals Royal Caribbean and have high praise for the staff and management. We came back refreshed in body and spirit.

Room Tip: Ask before booking your room if it is in the preferred wedding sites. Many weddings are held here o...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2013

My fiancé and I just returned from our honeymoon at Sandals Royal Caribbean and we could not be more satisfied with our experience. Everything about the resort was excellent but what really makes us want to go back again is the amazing staff. A special thank you to Cleaveland, Linval, Donovan and Lanise. Our cabana agent Nicole was amazing as well. She made our day at the cabana incredible. We will definitely be returning to Sandals Royal Caribbean.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2013

I don't know where to start. We had an amazing time. Incredible beach, people, food, you name it. Have to send a shout out to a few people that made our trip the best. Riccardo at the buffet breakfast omelet bar made the best omelets and started the day off right with a smile for everyone. Christopher worked late night at the beach grill and always had a warm smile and great service. Cleveland took care of us on the beach, serving us drinks and even bringing us lunch (6 of us)! He was like our own private butler. Thank you Cleveland!! Also, the entertainment staff was wonderful and always kept the party going late night. We will definitely be back!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury. Ontario
Top Contributor
61 reviews 61 reviews
32 hotel reviews
Reviews in 24 cities Reviews in 24 cities
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed April 15, 2013

... a stout pair of ear plugs or noise reduction ear phones.
What you do not need is an alarm clock because the passanger jets from the nearby Manley airport begin crossing over the resort from 7:00 am until 9:30 pm.
In between flights you have enthusiastic play makers screaming into the PA system trying to arouse interest in beach volleyball or pool aerobics or such other activities that few guests seemed to be interested in.
In the evening you get entertainment that cranks the volume up to number nine, possibly in hopes of hiding the quality of their talent. But you do get the rebel yells from the men and the screaming of the women like 12 year old tweenies at the entertainers.
The popular exhortations of the day seem to be, "Show some love", "Give it up one more time", "I can't hear you", "If you want some more, shout, 'Yah Mon".
One of the highlights for us was the Manager's Cocktail Party which featured entertainment by local youth bands sponsored by Sandals. Unfortunalely these performances were spoiled by an MC who kept screaming into the microphone during the entire performances to "Show some love", and "Give it up one more time," as if the audience were too dense to know when to applaud.
Fortunately for us we had two of the most attentive and caring butlers, Jason and Khalil, who seemed to anticipate our needs and basically made our vacation bearable.
As a piece of advice, if you are seeking a venue to relax and let the cares and problems of the world wash away in the tropical Carribean breezes, do NOT choose Sandals Royal Carribean.
If you want a holiday filled with uncontrolled noise and merriment, SRC is the place.
As a note on the food; it never arrives at the table hot. I had one hot meal in the "Cricketers Pub" in the two weeks at the resort. Luke warm escargots, baked oysters on the half shell or french onion soup are not very appetizing.
One comment about sleep quality, (after the evening entertainment), the mattress on the king sized bed was six inches smaller than the box spring frame, so that the pillow kept disappearing into the crack at the head of the bed and you developed nasty bruises trying to climb in and out over the railing. Jennifer, our fantastic maid, solved this problem for the final few days by ordering a step stool for climbing in and out.
Whatever, bring your camera and lots of film or digital memory because the gardens and surrounding area is VERY picturesque.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louth, Lincolnshire, England
Top Contributor
50 reviews 50 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed April 15, 2013

It was like the song says "we had the time of our lives", it was first class all the way, from arrival right up to the time we had to leave, and we were fortunate to be able to stay for four weeks. We have visited the Royal on other occasions, all were good, but there have been a few changes and they have all helped improve the resort. The one thing that my husband and I thought was missing before we got there was somewhere where we could have al a carte breakfast like at other resorts, now you can get it in the Cricketers - Eggs Benidict is fab, as are the lobster omelettes ! The new pizza oven is also great (but not for the waistline)

The staff really could not do enough for us, we really did feel like a King and Queen, nothing was ever too much trouble, from booking the restaurants, to repairing a broken tap. Concierge now have a system where you fill in a card each week with the restaurants that you would like, hand it back and they do all the rest. Special mention to Mr Nicolas Ellis, concierge manager, and his staff, Ian, Andre, Andrew, and cabana butlers Dewayne and Nicole, who were truly wonderful (and we miss them)

The food was great, we did not have one bad meal, love the French restaurant, the Royal Thai is greatly improved on the last time we ate there. Also you can go over to the other resorts in Montego Bay, I can recommend Tokyo Joes, the Stewfish and the Orealander Room, the Italian is also nice - that was one thing about staying for so long we got to try all the places out, and a lot of different things on the menu, I think I only had the same main meal once, so there is loads of choice.

We were also pleased that Appleton's rum has made a very welcome return to the Sandals bars, so it was rude not to sample a few, again great staff, Micah, Andrei,Courtney, Dominique, in the pub, Albert, Jogan, Linval and Miss Verna at the pool bar, not forgetting Nicola and Ashelle the waitresses, who must walk miles each day delivering drinks. Also big thanks to Big Bird himself Kevin Birch for looking after us so well, Alwayne andTrevaro too.

All the staff work so hard, and always say hello and great you with big smiles, it really is one big family, and it was a real pleasure to go back. Specail thanks has to go to the following, to Devon Boota the watersports manager, really enjoyed our chats, and thanks for keeping an eye on me when I was on the paddle board, to Mr Okley Cunningham the man with the biggest smile in the place! Everton, Neville, Tremaine, Stevan and Jeffery for looking after the pools and us supplied with towels!Rochelle in PR, thanks for the reading trip, great day out, Mr Horace Fairweather for being a great SSG dinner host, Orlando, Sherry Ann and Ellis for being so cheerful, thanks to Samantha at Le Jardinier for helping us to read the menu! Andrea at the grill, the Jamacian Patty's are too good to miss, Shawn McCarthy thanks for a great reunion week cruise it was a blast, and lastly for Miss Mervalynn for keeping our room so clean. As Arnie says I'll be back! Big thank you to all the staff x

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sandals Royal Caribbean Resort

Address: Mahoe Bay, Montego Bay 167, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Montego Bay
#5 On the Beach Hotel in Montego Bay
#5 Romantic Hotel in Montego Bay
#5 Top resorts Hotel in Montego Bay
#5 Luxury Hotel in Montego Bay
#7 Family Hotel in Montego Bay
#8 Business Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Sandals Royal Caribbean Resort 4.5*
Official Description (provided by the hotel):
•7 exquisite dining options, with world-class culinary cuisines.•Only Jamaican resort with a private offshore island, housing an authentic Thai restaurant.•Magnificent, swim-up crystal lagoon suites.•24 hour room service as a part of our concierge service.•English pub offering an authentic pub dining experience.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 
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Also Known As:
Sandals Royal Caribbean Hotel Montego Bay
Sandals Royal Caribbean Montego Bay
Sandals Royal Caribbean Resort Jamaica
Sandal Royal Caribbean

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