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“Amazing Food, Great Service, Relaxing Trip” 3 of 5 stars
Review of Sandals Royal Caribbean Resort

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Sandals Royal Caribbean Resort
4.5 of 5 Resort (All-Inclusive)   |   Mahoe Bay, Montego Bay 167, Jamaica   |  
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Ranked #5 of 63 hotels in Montego Bay
New York City, New York
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
“Amazing Food, Great Service, Relaxing Trip”
3 of 5 stars Reviewed November 17, 2012

I'm a New Yorker so I will admit that sometimes it can be hard to dazzle me. But I was overall very pleased with my stay at this resort. Here's my list:

PROS:
Fabulous food
(everything was delicious and cooked perfectly. French restaurant was my favorite)
Great staff
(very pleasant and helpful. Some of the women weren't as nice but overall great service. Dwight -- the operations manager was fantastic)
Good drinks
(some all inclusives water down drinks and use lower shelf liquor but these drinks were solid)
Sandals private lounge at the airport
(which they allowed you access on the way home too)
Easy transfer between hotel and airport
Well kept beach

CONS:
Trouble getting restaurant reservations at first
(we had to keep asking for cancelations. For the amount of money we paid -- this should be a no brainer but it was a bit difficult)
Bees
(everywhere near the bar -- ick!)
Extra costs
(WiFi is 15 bucks!! Should be included. Same for cabanas and painting classes,etc. It's not truly all inclusive)
Rooms were a little older (definitely nice though -- just being picky. We had a standard room and it was clean and comfortable.)

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (769)
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English first
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 16, 2012

We had a great time. The top notch entertainment crew always made sure there was something going on. Everything was clean and the entire staff was extremely plesent. The food was great and there were always options whether you wanted a sit down meal, a bite to eat while lounging in your swimming suit or a late night snack. The private island was an even more exclusive atmosphere for a chance to just escape from it all.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
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San Antonio, Texas, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2012

Our stay and Sandals Royal Caribean was excellent. Me and my wife were spending our honeymoon there and were so pleased with our entire stay. The staff was excellent. Stefan (watersports), Adrian, Albert, and Chad (beach grill), Courtney and Kevin (Cricketers), and Rodane and Shane (private island); were all excellent hosts. They each showed extreme professionalism and made our honeymoon that much more special. This was our 3rd trip to the Royal Caribbean and we have been pleased with each visit. Some upgrades were made to the grounds and we thoroughly enjoyed those upgrades along with what was an already pristine and impressive property. This resort has the best beach and staff in Jamaica! We will be back soon and highly recommend this to anyone looking to stay at a great Caribbean resort!

Room Tip: The concierge rooms in the Kensington building each offer a great view of the ocean and also have th...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davison, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 14, 2012

We stayed at Royal Caribbean Oct.31-Nov.6th and had a wonderful time. Don't listen to the negative reviews, this was our 3rd trip to the Royal and every time was excellent. The staff is the friendliest of any place we have every been too. Michael in the kitchen remembers us every year & comes out to give me a hug. Verna is great at the pool bar, there is not one staff member who doesn't go out of their way to make your stay enjoyable.Every staffer, from the gardeners on up, says hello, can I get you anything, every time you pass them. Our room in the Balmoral building was very nice and clean. Housekeeping was there every morning taking care of our room. We absolutely love snorkeling on the island. The beach on the island is fantastic. We love the new pizzaria by the grill, but wish it was open later in the evening. I guess that is my only "complaint". The airplane noise is not that bad. The grounds and gardens are my favorite part of the resort. They are immaculate! They make it truly feel like you are in paradise. The managers are very friendly and always willing to chat. The restaurants are very good, its very tough to get a reservation to the restaurants at Montego Bay, so your need to make those as soon as you arrive. The evening entertainment is always fun, and the steel drum band is not to be missed! The new manager in the Crickateers Pub is very nice also. We have been considering going to Sandals Negril for the last two years, but the Royal Caribbean keeps drawing us back. What else can I say, excellent resort, awesome staff! Would definetly return!

Room Tip: We've never had a bad room here, beds are a little hard though.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2012

We stayed for our weddingmoon but had a wedding offsite (Hummingbird Hall). Sandals Royal Carib is itself is beautiful and we are glad we chose it for our accommodation, though there were a few too many weddings a day for our liking and not much privacy (hence choosing to get marry elsewhere).

Everything else was fantastic though. Particularly the food and staff. Special shout outs and praise go to Michael (I think that's his name) who works as a chef in the lunchtime buffet restaurant. He was brilliant - such a nice guy! He greeted us by name, remembered what we liked and said congratulations about a ZILLION times. He seemed really genuine.

We wrote a comment card about him and hope it got through to the relevant people. Michael is awesome!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 13, 2012

The airplane noise here is still very obvious and really ruins your relaxation vibe. That said, the private island is a great feature of this resort, which has many beautiful places to sit and relax. The main pool was very noisy and as it is so central to the resort, it is a bit overbearing. The beach area is way too small (and if you really like the beach, you might be better off at montego bay).

That said if you can't stand the disruption of planes taking off every 10 minutes on Saturday and Sunday, then find yourself another resort. The other sandals resorts are a bit of a longer driving distance (60-90 minutes) but it will be worth your while for the peace and quiet.

Room Tip: Lunch on the private island is worth the little boat trip.
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  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitecourt, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2012

My wife and I were able to stay at the Royal Caribbean resort Nov.3 thru to Nov.10. It was our first time in Jamaica and our first time at a Sandals resort. Needless to say we were not disappointed by either. The resort staff were great and the service was awesome. We had the luxury of staying in a butler serviced suite and would recommend the experience to anyone. Our butlers, Orlando and Jeshane, were great ambassadors for the resort and were ready please at a monents notice. The atmosphere was wonderful and the food was great. We're already talking about trying to budget for a return trip.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sandals Royal Caribbean Resort

Address: Mahoe Bay, Montego Bay 167, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Montego Bay
#5 Luxury Hotel in Montego Bay
#5 Top resorts Hotel in Montego Bay
#5 Romantic Hotel in Montego Bay
#5 On the Beach Hotel in Montego Bay
#7 Family Hotel in Montego Bay
#9 Business Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Sandals Royal Caribbean Resort 4.5*
Official Description (provided by the hotel):
•7 exquisite dining options, with world-class culinary cuisines.•Only Jamaican resort with a private offshore island, housing an authentic Thai restaurant.•Magnificent, swim-up crystal lagoon suites.•24 hour room service as a part of our concierge service.•English pub offering an authentic pub dining experience.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 
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Also Known As:
Sandals Royal Caribbean Hotel Montego Bay
Sandals Royal Caribbean Montego Bay
Sandals Royal Caribbean Resort Jamaica
Sandal Royal Caribbean

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