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“Still home away from home, love SRC!!” 5 of 5 stars
Review of Sandals Royal Caribbean Resort and Private Island

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Sandals Royal Caribbean Resort and Private Island
5.0 of 5 Resort (All-Inclusive)   |   Mahoe Bay, Montego Bay 167, Jamaica   |  
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World Travel Award!
Ranked #6 of 63 Hotels in Montego Bay
Cayuga, Texas
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
“Still home away from home, love SRC!!”
5 of 5 stars Reviewed July 17, 2011

After 3 nights at SN we transferred to our Home at SRC on July 2. The ride from Negril was nice and we arrived around noon. We went to the Concierge office and got checked in. Orlando came to greet us and he and Joshayne were our butlers for the week. Of course the rooms were not ready so went to Mariner’s for some lunch and the boys went to see Ms. Verna at the pool bar to get the weeks started.

Our rooms were ready and we were in the Buckingham building upstairs overlooking east river pool. We were a bit disappointed that we were upstairs and on opposite ends of the building from our friends. We were told resort was at capacity and during the week we did notice it was very full. The rooms were set up very nice and we loved the separate shower and tub. There was a door to the bathroom and that was nice. Beds are very comfortable. Room had most of the requested liquor but of course no Appleton, no Absolute, and no Wycliff champagne. Slight disappointment in the change of liquor and the patio had no fan so it was pretty warm in the evening. Dinner at Regency and we had a table set up by Joshayne.

Most of our days were on loungers on the island, we like the far side as is quieter and you can snorkel. It is clothing optional and we noticed more are taking advantage of that but does not bother us, we dozed most of the days anyway. We also did do a few days beside the main pool. Orlando & Joshayne always had the cooler packed with water Red Stripe light, OJ, and champagne. Like I said we did a lot of resting and enjoyed the time just lying back and snoozing. Neville at the main pool was always cleaning and arranging chair/towels for the guest.

Our only excursion was we did the Canopy Zip Line tour through the Island Routes and Chukka. It was some of the most fun we have ever had and the staff there makes the tour worth every penny. Thanks Hollywood and Delano.

Other dining reports. We went to the Sandals Carlyle Inn on Sunday and ate at the flambé restaurant. Craig was the host and waiter for this wonderful experience. Everyone should try this restaurant if you can. The Inn was beautiful and Xavier & Keiffer at the bar were great and Shane from Snapshots helped our friends with their new camera. We also me the GS manager and I have let her name slip. We would consider this quaint hotel for a short stay to just get away. Monday Tokyo Joes – fabulous, Tuesday – SSG dinner Ms Karen Brown at our table and the food was good (more on this later), Wednesday – Oleander Room at SMB not a pleasant experience (reservations not honored, waited over an hour & was told 45 min, slowest service ever, people seated after us had drink, appetizer, and salad before we had a drink) food was good and the only lobster we had all week. Thursday we had dinner on patio from Le Jardinere and they set up a lovely area and brought in a fan as it is very hot on the 2nd floor with no breeze. Friday to SMB for Stewfish but moved inside due to rain, they did let me order from Bayside menu as none of the other choices appealed to me. We ate at the beach grill numerous times and one late night the cook was cleaning to fix a burger for a guest with wheat allergies, I think this is fabulous they will do this. Love the Jamaican patties and “Cajun” fries.

I would like to mention that our butlers Joshayne and Orlando did a great job to make this trip wonderful. We even were able to get a bottle or 2 of Wycliff. The pool bar staff was great, Verna, Courtney, and Tracy would make tall and strong. The bartender at the piano bar was Sasha and she would remember your drink after your first order and have them waiting on you. The Red Lane Spa was great and I recommend the West Indian massage done in the hut by the beach, perfect surroundings to relax, thanks Kathy. McKay was the river pool cleaner and did a super job.

Things at the resort were good for the most part. They did not do as much for the returning guests as they have in the past and had no t-shirts and no effort to have them sent when they came in. The Appleton is missing but we all know that by now. There were no floaties to be found this time and glad we brought our own. It just seemed like everyone was in a state of flux the whole week. There was only one day they did a lawn cocktail party and that coincided with July 4th. Lots of management walking around and checking out things during the day and all were pleasant. We were disappointed that we were rushed onto the bus and no one there to wave goodbye.

One thing you should consider is the Club MoBay at the airport. Very nice lounge available and you get to bypass the immigration and security check lines and just move on through. Worth every penny. We did book another trip for 2013 while there with Tashawn and he was great working with us to make it just right and finally getting my husband’s name correct on the account. All in all it was a wonderful relaxing vacation with just some minor inconveniences. We will Soon Come Back.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3,523 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 16, 2011

The holiday was pure paradise, I would recommend to anyone. We went for 2 weeks and would have stayed longer if we could. The food is to a high standard and the service is very good , everyone treats you like your special. The water sports were available every day and keep you entertained.
The private island is very beautiful at night but not so great in the day.
We had a spa treatment on our last day and that was the only thing I probably wouldnt have there again. They charge quite a lot for the treatments and add extra service charges ontop aswell... This would be fine if the treatment was up to standard but in my opinion it wasn't.
Overall I cannot fault the resort and cannot wait to go back

  • Stayed June 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 14, 2011

We booked our vacation through Ruth DeMuth at TripGuy.com and couldn't have been more pleased. Ruth got us a beautiful suite, 2 of the best butlers and we had a fantastic time. Everyone on property is friendly and dedicated to the guests having the best time possible. Ellis and Hughill our butlers were wonderful and the management was awesome. Our bed was one of the most comfortable I have ever slept on in my life. Food was way better than we could have imagined and we would stay here again in a heartbeat.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 13, 2011

We loved our Sandals vacation! We felt totally pampered from the moment we stepped foot on the property to the moment the shuttle returned us to the airport!
We loved the beachfront suite. The room included butler service, which was the best! We were lucky enought to have Ellis and Hughil! The really took care of us and made our stay extra special! Felt like a queen and king! Especially enjoyed breakfast on the balcony every morning and the surprise treats in the evenings! Simply Paradise!
We never went hungry. We went from full to stuffed! There are so many options and we enjoyed them all. The Thai rest. had great atmosphere, but wasn't our favorite meal. The French rest. was delicious! We went back again! And the Grill and beach buffet were yummy too. I do wish that they had one "to-die-for" dessert. With all of the blended drinks we had, we considered that our dessert. We each gained about 5 pounds, so we did enjoy the food.
There were fun events scheduled throughout the day and night. That was fun! The night entertainment could be a bit more energy! Would have loved more dancing opportunities.
Beautiful, clear water! The staff did a great job of cleaning, raking, and replenishing the beach. Our favorite place was the island!
They sprayed twice while we were there and never had a problem with bugs.
They were beautiful! How often do you see peacocks roaming around? Never heard them say a peep, just enjoyed their beauty when we saw them.
We will return! We felt to pampered and special! Everything was so romantic! We were celebrating our 20th anniversary and we were so grateful for this experience. We did have the time of our life!

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
114 reviews 114 reviews
36 hotel reviews
Reviews in 40 cities Reviews in 40 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed July 13, 2011

My wife and I stayed for a long weekend. We were upgraded to another room which was bigger and had a small balcony over the smaller pool and the beach. I agree with other commments about the need to upgrade the rooms a bit (the bed did smell a bit stale as well) but it wasn't bad enough to be a deal breaker for us. The beaches were fine and clean and the smaller pool outside our part of the complex was kept clean (the larger main pool had a lot more people stewing themselves in it all afternoon at that swim up bar - the ocean seemed a healthier choice because of that). The food was good (room service was a little slower). The drinks were also good with variety and staff were polite, helpful and friendly. We did snorkelling and rented one of the little island's cabana's for an afternoon - both were fine. Overall it is an ok, solid, couples resort for lazing around for a few days to be a bit brain dead - not bad, just a bit over-priced for what it is. While the website images don't perfectly match the actual place, but we expected there to be a difference taking into account the brand's competitive marketing needs.

Room Tip: get a room with beach view
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  • Stayed July 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, Minnesota
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 13, 2011

My husband and I had an amazing honeymoon at Sandals Royal Carribean. Like many of you, I read a bunch of reviews before booking our honeymoon to find the best one in our price range. I found alot of negative reviews and I was alittle nervous however, when we arrived there everything was perfect. The service and people there are so nice and entertaining. I only have one somewhat negative comment and that is the reservations for the restaurants. We arrived on a Sunday and went to make reservations for the week and only 1 restaurant (out of the 10 or so) had an available reservation. So reserve before you leave if you want to try out the other restaurants otherwise, I would totally recommend this resort and we hope to be back some day!

Room Tip: They'll upgrade you to a better room for anniversary or honeymoon (if available)so when you book...
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  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Akron, Ohio
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 12, 2011

What a disappointing honeymoon! Mold and ants in our room. It took 5 days to get any reservations, and food was all subpar! GROSS stray cats were coming up to our tables in the 'fine dining" restaurants’. You have to TIP to get any type of service! Bars close at 1am. General Manager Louis Grant was less than accommodating in handling our complaints. Let’s offer a discount on a second trip!? Really? I already had a regretful honeymoon, let’s spend another $5000 to be disappointed again...and oh yeah...it has to be booked within 12 months! No thank you! I have told and will continue telling everyone about our lousy trip! He had the chance to redeem himself and the feelings we had. Too bad he didn’t!

  • Stayed June 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandals Royal Caribbean Resort and Private Island

Address: Mahoe Bay, Montego Bay 167, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Montego Bay
#5 On the Beach Hotel in Montego Bay
#5 Top resorts Hotel in Montego Bay
#5 Luxury Hotel in Montego Bay
#5 Romantic Hotel in Montego Bay
#7 Family Hotel in Montego Bay
#9 Business Hotel in Montego Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sandals Royal Caribbean Resort and Private Island 5*
Number of rooms: 197
Official Description (provided by the hotel):
•7 exquisite dining options, with world-class culinary cuisines.•Only Jamaican resort with a private offshore island, housing an authentic Thai restaurant.•Magnificent, swim-up crystal lagoon suites.•24 hour room service as a part of our concierge service.•English pub offering an authentic pub dining experience.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 
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Also Known As:
Sandals Royal Caribbean Hotel Montego Bay
Sandals Royal Caribbean Montego Bay
Sandals Royal Caribbean Resort Jamaica
Sandal Royal Caribbean

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