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“Nice property, but needs some work” 4 of 5 stars
Review of Coyaba Beach Resort

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Coyaba Beach Resort
4.0 of 5 Resort (All-Inclusive)   |   A1 | Rose Hall Main Road, Montego Bay 000, Jamaica   |  
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Hotel amenities
Ranked #17 of 63 hotels in Montego Bay
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Nice property, but needs some work”
4 of 5 stars Reviewed September 8, 2013

Coyaba Beach Resort is about 15 minutes from Sangster International Airport. The resort is gated and is directly off of a main road (good and bad...more to come). The entry and front desk is nicely decorated and inviting. We arrived on a Tuesday afternoon and were greeted with some Rum Punch (tasty) and a cold towel. Check in was quick and efficient. We were walked to our room by one of the staff members and were told a bit about the resort along the way. There are no elevators, so if that's an issue for you, stay on the first floor. I like walking and don't mind stairs. 95% of guests were European.

I would not recommend this property to families with young children as there is not a lot for them to do.

In the room:
We were on the third floor and had a great view of the pool and ocean. Each room has a balcony or patio with chairs and a table. The room was clean and featured an LCD TV, refrigerator, king bed and high ceilings (very nice). The furniture was solid dark wood and well made. The air conditioning was very quiet and efficient at cooling the room down. There were a few defects in the room. One window didn't close all the way and several window locks were broken. The outside door handle on the balcony was busted off. The shower somehow leaked onto the floor even though the curtain appeared to shield the water. The curtain was too short for the tub. The toilet took at least two flushes each time (no, it wasn't blocked up with solid waste). There were tropical ants in the room at all times, but that's typical in tropical environments. Outside noise penetrated the room easily. Other than that, the room was nice.

The grounds:
Very nice walkways with a fountain in the courtyard made it a pleasant experience. Palm trees and flowers were mature and well kept for. There were a few trees that needed some dead leads trimmed off, but no major issues. All paths were swept each day and kept clean. Be careful where you walk because there are hermit crabs and lizards everywhere.
The noise from the road and the airport can be heard throughout the entire property and out on the dock. There really is no place on the property that you cannot hear the road noise.

The restaurants:
There are three choices, all staffed with the same people that travel throughout the property. The menu choices are fairly limited, but there is enough variety to please most. Two restaurants have A/C, but it's not used often. The coolest looking place is the Polo Grounds...it's dark and pub-like. The food quality is average. There's not an abundance of seasoning or flavor in most dishes which was disappointing. Be careful with the fish as it's not cleaned properly...there were many bones in all fish meals that I had.
The best meal of the day was usually breakfast...only because of the variety. The pizza at the Docks was really good and is always a safe bet. If you don't do all-inclusive, you will be shocked by the high prices. All-inclusive is highly recommended if you plan on eating at the resort at all during your stay. Overall, they need to vastly improve the quality of food.

The beach:
The beach is very nice, but a bit small if the property is fully booked. The water is clear, but seaweed is not cleaned off the bottom of the swimming area. There is a nice dock to snorkel under and a mostly-dead reef to kayak out to. Many cool fish are present under the dock. The sand is fairly clean, but there were cigarette butts and a few cups/beer bottles that were left out for days. You will be harassed by kayaking "salesmen" at various times of the day whenever you are on the dock and even sometimes on the beach. It's usually not too big of a deal though. It sounded like there was a boat repair shop right next door and you will occasionally smell fuel from the boats. Beware of any children present on the beach. The ones that were here were annoying and made it difficult to relax on the beach due to the small amount of beach area.

The staff:
The staff quality varies greatly throughout the day and from person to person. Some are extremely nice and helpful, while others could care less about you. Dalton, for example, was usually very nasty. Kay on the other hand was always awesome. The staff needs to be trained on etiquette and customer service. Items were often forgotten and service was really slow most of the time. Dinner took 2 hours one night. I know it's laid back in Jamaica, but that's a bit ridiculous. The maids were mostly good. They don't always follow requests to change linens (you have to put a sign on the door for new linens) and they always put the nasty decorative pillows back on the bed touching the clean pillows. Those things never get washed.

Overall, Coyaba Beach Resort is quaint and a nice change of pace from the mega resorts that are often filled with drunken animals and too many kids. With improvements to the food offerings and staff, this place could be absolutely perfect. It will never compare to a Sandals or other high end resorts due to the location, but it could get much closer.

Room Tip: Ocean view is the best choice as there's not much else to look at.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Spanish first
  • Any
English first
Los Angeles, California, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 6, 2013 via mobile

I traveled with a group of ladies to the Coyaba Resort this past summer. Upon arrival, we were greeted by the staff with cool, fragrant face towels & then received a refreshing glass of rum punch. The decor of the resort was tropical. My room had a patio which led out to a private beach area which was the perfect place to relax. I highly recommend this resort

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanside, New York
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 5, 2013

Had an amazing time here. Been to Jamaica several times and have always stayed at beaches. This resort was like a breath of fresh air!!!!! I loved the intimacy of Coyaba! Felt very special all week! Food was excellent at all three restaurants and each one had their own special vibe. Booked this trip as a getaway with interval international and it did not disappoint. Went as a family trip before my nieces went off to school with my dad and my sisters family. I had booked a 3 bedroom and had no idea that meant we were staying in the owners old house!!! It was absolutely beautifully and very private. Francois the manager spoke with us every time we saw him. The staff was so friendly and helpful!!! Took a couple of tours that we booked there and had the best time. The catamaran snorkel tour was awesome!! The restaurant recommendations off the resort were also amazing!! I can't say enough about our trip and am looking forward to returning!!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 31, 2013

Back on the 9th of August after staying two weeks at Coyaba. My husband, 15 year old daughter and 18 year old son all had a very enjoyable time there. The ocean view suite rooms were outstanding and spotless. The resort has a colonial feel with tropical gardens and it's own private beach and pool with a separate jacuzzi. There are three restaurants all serving a wide choice of food, all of which was of an excellent standard. I have never stayed in a hotel where staff made you feel so welcome and we're very friendly throughout our stay. The hotel offers a taxi service, and Neville took us on all our trips around the island, I would recommend him.
Overall our holiday to Jamaica was everything and more that we wanted it to be.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
1 review
3 of 5 stars Reviewed August 27, 2013

A very nice intimate hotel -adequate pool and spa, above average food, quiet, beautiful grounds however -the beach area lacked proper maintenance. The beach area was covered with cigarette butts, drinking glasses, and red stripe bottles. The beach water smelled of diesel fuel and marijuana.

On a more positive note - the room was nice because it was right on the beach. Wish the beach could have been cleaner.

Room Tip: Choose a room on the beach -ground floor.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 22, 2013

A great hotel - beautiful pool, great food, nice quiet location... with ONE BIG BUT: The hotel stinks of cigarette smoke. Being a smoker myself (occasionally) I can tolerate such things to a fairly high standard - but this hotel is unbearable. Even the staff (and the general manager, a chain smoker) admitted that the room was cancerous.

If you want a nice quiet hotel... find one SIMILAR to this one, but perhaps a bit cleaner - and a bit less dangerous to your health.

Also - they clearly have a contract with the airlines - all the good rooms are given to the airline employees... turists are treated like second class citizens.

An awful experience.

Room Tip: Go anywhere else!!!
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  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 8, 2013

We just returned from 4 nights at Coyaba with our 4 kids and 2 sets of grandparents. We loved the small size and for the most part, the staff was very helpful and friendly. The food was quite good and we loved the private beach.

Room Tip: Ask for the ocean side.
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Coyaba Beach Resort

Address: A1 | Rose Hall Main Road, Montego Bay 000, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Montego Bay
#6 Romantic Hotel in Montego Bay
#9 Family Hotel in Montego Bay
#10 Spa Hotel in Montego Bay
#14 Top resorts Hotel in Montego Bay
#14 Luxury Hotel in Montego Bay
#15 On the Beach Hotel in Montego Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Coyaba Beach Resort 4*
Official Description (provided by the hotel):
Coyaba Beach Resort is an intimate seaside hideaway directly on a private, calm beach. The resort offers 50 guestrooms, three restaurants, watersports, fitness, tennis, spa services, and the service & quality of a small luxury hotel. All rooms feature A/C, TV & VCR, private balcony, CD-radio, coffeemaker, hairdryer, mahogany furnishings, and choice of king bed or two doubles. Connecting rooms for families and handicap facilities available. Experience true Caribbean hospitality in an elegant beachfront setting. ... more   less 
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Also Known As:
Coyaba Beach Hotel Montego Bay
Coyaba Beach Montego Bay

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