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“Small Hotel....Big Surprise!” 5 of 5 stars
Review of Coyaba Beach Resort

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Coyaba Beach Resort
4.0 of 5 Resort (All-Inclusive)   |   A1 | Rose Hall Main Road, Montego Bay 000, Jamaica   |  
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Hotel amenities
Ranked #14 of 62 hotels in Montego Bay
Indianapolis, Indiana
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Small Hotel....Big Surprise!”
5 of 5 stars Reviewed August 5, 2013

From the moment we set foot in the door at Coyabo, we were pampered and treated like royalty. The friendly, cosmopolitan staff met us in the wood-paneled lobby with a hot towel and rum punch....... and the service only improved from that point forward. It seemed like all of the hotel staff knew our names within hours of arrival and all were focused on creating a positive and pleasant experience. The property is compact but well laid out. In particular we enjoyed the amazing pier that juts out into the crystal clear water and is equipped with comfortable Adirondak chairs just perfect for reading or for sipping a glass of wine while watching the sun go down. Our room was well appointed with comfortable bedding, just perfect for a long night's sleep. We were going to spend more time touring the island but because the hotel was so lovely, we opted to spend most of our vacation socializing at the hotel with other guests and the staff or simply relaxing on the pier or beach. The entire trip was first class and very relaxing.....we will return to the Coyaba Resort.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
Appleton, Wisconsin, United States
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 5, 2013

I was pleased with the hotel and the availability of activities provided, but at times I felt that the service was lacking. There were about 15 people that I routinely interacted with on this trip (Servers, Front Desk Staff, Bartenders, Etc)...The first person was Richard. He was what I expected and was very exuberant, happy, etc...He carried our bags up to our room, explained everything to us and routinely said hello later in the trip. Kay, Barbara, and Glenfred were our bartenders and our server for most of the trip and the three of them were very friendly as well. Beyond those 4 people, I was extremely disappointed with the treatment I received from virtually everyone else including the other servers and front desk staff. My wife and I would see them laughing and joking with each other and then they would come stone faced over to us and serve us without any warmth at all. The front desk staff were generally unhelpful and made a simple trip downtown very difficult for us. The person in charge of the aquatic activities and equipment made me wait multiple times when I wanted something if he was eating lunch or doing something else he wanted to be doing, and never smiled once when I asked for or returned equipment. All in all, I've never been to a resort before where I felt so unwelcome a high percentage of my time there. I'm a very outgoing person. I try to engage the staff when I travel and get to know them on a friendly basis. I tip well and ask for things politely. There was no reason that I should have been treated this way. I don't know if that is a cultural difference in Jamaica...or if this staff is not a good representation of the rest of the island, but I will not visit this resort again due to the general attitudes and demeanor of the majority of them.

Beyond that, the food and drinks were very good, but probably about 25%-33% higher in price than they should have been. $8 for a small cocktail, $18 to $30 for most dinner plates...$12 to $18 for appetizers...Options were limited during times between main meals...

Room Tip: All rooms have an ocean view and are very pleasant.
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 26, 2013

The purpose of our trip was to attend a destination wedding at the Half Moon resort in Montego Bay. We had stayed at Half Moon several years ago. It has become a giant hotel complex and I do not like giant hotel complexes. I chose Coyaba because it is within a mile of Half Moon and was the smallest up-scale hotel in the vicinity. I am glad I did. We enjoyed it much more than the time we had stayed at Half Moon. There are no line ups. No buffets. The three restaurants and bars gave excellent service. There was no need for shuttle buses from the lobby to your room. All three buildings are a minute walk from hotel's lobby.

Many of the guests were from Europe and with its great paintings everywhere, classical furniture and decor it reminded me very much of the hotels that we had stayed at in Europe. All our fellow guests were pleasant and friendly as were the staff at the hotel.

One of the complaints travelers have with resorts in Jamaica is being pestered on the beach. This was not a problem at Coyaba. You are in a walled compound. The security is so tight that no one gets on that property who should not be on that property. Their private beach is PRIVATE.

The gardens at the hotel are beautifully maintained.

The room we had, 313, was large, clean, comfortable and fully equipped.

The hotel is only about 10 minutes from the Montego Bay airport.

There are only 4 imperfections I can think of which are not show stoppers and not much the hotel can do anything about:
:
1) It is rather isolated from shopping and restaurants. There does not seem to be anywhere to go for a pleasant walk.

2) The private beach is pleasant to lounge on, in very comfortable chaise lounges but the water is too shallow with rocks that can hurt your feet in the water. It is OK but not great. The best beaches I have swam at are in Antigua and this is far from that quality.

3) The hotel is immediately adjacent to a busy 4 lane highway. Sometimes the noise of the traffic is intrusive. I live in an equally noisy city and it is nice to get away from that noise. I did not hear the traffic in our room.

4) Our room was on the 3rd Floor. We wanted to be up high for the sea view. There is no elevator. They offered to move us into a room at ground level. My poor arthritic knees did not appreciate the steps but I enjoyed the view. I have to be honest, I wish they had had elevators.

Would I go back? Sure, if you want to get away for a pleasant, relaxing escape where you feel safe and valued as a guest, it meets those qualifications. We were there for a week in July of 2013.

Room Tip: The rooms on the top floors have soaring 25 foot ceilings with ceiling fans. The floors below do no...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuneaton, United Kingdom
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed July 18, 2013

Recently stayed here for a business trip. I have to say I was really impressed. The hotel welcome was warm and friendly. Everyone is so relaxed, you instantly feel on holiday. We had a rum punch and sandwiches for our welcome and were given our room keys. I think I had a junior suite as there was a fridge & the room was very large. Superb big bed that you won't have any trouble sleeping all night in.
Good quality room furniture, marble bathroom, iron & ironing board, great shower, nice fluffy towels, private balcony. All gave the room a luxurious feel.
I am not sure what there is to do at night but we chilled with drinks at the end of the pier by the Caribbean Sea and I couldn't have been happier. The resort has a lovely golden sandy beach gently shelving into the clear warm blue sea. Nice bar area, pool area, and pier to chill out on.
Breakfast was good, had Jamaican eggs benedict which went down a treat. There is also a selection of fruit, yogurts and cereals to choose from and you can eat this outdoors on the veranda or indoors. Tropical gardens, very well kept, polite relaxed staff, extremely clean complex.The hotel was fairly quiet, whether this was seasonal I am not sure but it made for a very relaxing stay.
The wildlife around the resort is rich and varied, the Magnificent Frigate Birds are a spectacle soaring over the beach, with hummingbirds drinking from the fountains, herons flying by, lizards, large variety of marine life, all worth watching. Do be careful of mosquitos though and never go outside without spraying!
All in all, a great place to stay, 5 minutes from the airport and easy access to Montego Bay, loved it!

Room Tip: ask for a Junior suite for a bit of luxury.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 10, 2013

Booking this same day of travel was one of the best actions taken. Coyaba Beach Resort is truly a great place for anyone. It is child friendly, cozy, clean, beautiful, relaxing and peaceful. It makes you appreciate nature, the island and all that you would want in Jamaica. The food was to die for and it is prepared on the spot. You have a choice of restaurants so ask to see which is open. Beachfront dining is amazing with the band playing great tunes. You also have the option to lay on the hammock and just relax. Walk the deck which is amazing and let your feet dangle in the calm clear water. Sports equipments are avalble as well. Snorkeling, canoing, pedal boats, sailing, jet skiing, and life vests are available. The water is amazing-I mean AMAZING. If you are not a beach person, take a dip in the pool which is small, but nice to be in. No complaints at all. Drinking water was safe and tasted great so that will make you feel better about drinking their water. The treatment you receive is superb and they are very understanding and catering. It was such a great experience I extended my stay for another day and forgot to notify them. I apologized and their response was very professional and kind. I have to rave about this resort because it caught me off guard at how excellent it is. It is a location to visit and if you cannot appreciate your stay here, you do not appreciate the simple things in life which you will find at Coyaba. Weddings, family gatherings, getaway from the hustle and bustle, have a great meal, or just to sit on a beach and read a book, this is the place to be. I will be returning here next time I make it out to Montego Bay and look forward to receiving another amazing experience.

Food- Excellent and filling. Everything on the menu was excellent.
Rooms- Clean and spacious
Service- Excellent
Location- Close to airport
Beach- Quiet, clean, calm and small(safe for children and those scared of deep water)

Room Tip: Ocean view rooms are great. First floor rooms are great because they are beach front, but have your...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odenton, MD
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 9, 2013

Needed a place for my hardworking Hubby to relax, and get some much needed rest. We didn't need anywhere that had a lot of kids running around, or a lot of noisy people, or loud entertainment. So based on the reviews, I decided to book at Coyaba. I could count on 1 hand how many kids we saw for the week we were there. The property is small, but it has a nice, quiet, and calm atmosphere.

Our room was very spacious.......we especially liked the ocean view from the balcony. The view was a bit blocked by the overgrown trees that desperately need pruning. But other than that, it's worth it. The front desk staff were very courteous. The restaurant staff were a bit slow. One day, it took us 45 minutes to get 2 sandwiches. We had dinner only 1 night and that was the last time we ate a meal there. Unfortunately, the food was never worth the wait. Thankfully it's not an all-inclusive, or I would've been pissed! Nice touch having the manager's social on Monday night, happy hour on Friday night (2 for 1 drinks) and daily afternoon tea. All included hor d'oeuvres & fruit. There's a supermarket (with a pink awning) 5 mins drive away (Blue Diamond). It has a great fruit stand in front that has some GREAT seasonal local fruit. We stocked up for the room.

Whenever we were on the resort, we spent most of our time laying on the beach. Other than that, we were all over the island!

Room Tip: We had a corner suite (room 214) with an ocean view. Unfortunately, our "view" included a...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 2, 2013

On my recent visit we, unfortunately, did not stay at Coyaba. We stayed at another location in Montego Bay where we experienced the worst customer service I think I have every experienced in all my travels. We decided to have dinner at Coyaba! From the moment I called to check if we needed reservations, all the way until we left for the evening, their customer service was excellent. Smiles everywhere! Helpful, pleasant staff. We made the decision, right then and there, that we will be staying here on our next trip to Jamaica.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Coyaba Beach Resort

Also Known As:
Coyaba Beach Hotel Montego Bay
Coyaba Beach Hotel
Coyaba Beach Montego Bay
Address: A1 | Rose Hall Main Road, Montego Bay 000, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Montego Bay
#8 Family Hotel in Montego Bay
#8 Romantic Hotel in Montego Bay
#11 Top resorts Hotel in Montego Bay
#12 Luxury Hotel in Montego Bay
#12 On the Beach Hotel in Montego Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Coyaba Beach Resort 4*
Official Description (provided by the hotel):
Coyaba Beach Resort is an intimate seaside hideaway directly on a private, calm beach. The resort offers 50 guestrooms, three restaurants, watersports, fitness, tennis, spa services, and the service & quality of a small luxury hotel. All rooms feature A/C, TV & VCR, private balcony, CD-radio, coffeemaker, hairdryer, mahogany furnishings, and choice of king bed or two doubles. Connecting rooms for families and handicap facilities available. Experience true Caribbean hospitality in an elegant beachfront setting. ... more   less 
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