We chose the Coyaba based on the many glowing reviews we read on Trip Advisor and elsewhere, so we were a bit disappointed at the overall experience.
First the good-The waitstaff in all of the restaurants were tops! Devon in the Vineyard, remembered our preferences in coffee, which was a nice touch! Everyone we dealt with was friendly and efficient.
The dock is very pretty and it is great fun to sit and watch the many colored fish swim underneath. We also went kayaking which was very enjoyable.
Now the not so good-The rooms, while clean, were dated and had elements that I wouldn't expect to see in such a highly rated hotel. Our furniture was covered in sand and remained so even after the room was made up each day. I do believe in conserving energy, but having tacky paper stickers over every light switch to remind me was a bit ..well tacky! Some of the "stickers" had been drawn on by kids which is not a big deal..but attention to detail is what makes an establishment move from average to very good.
Being the tropics bugs are difficult to keep out, however, we had small ants everywhere. Not a real bother to us, but worth mentioning. Also, closet doors are old, ironing board (full size) in the bathroom rather than hidden, and an air conditioner that only halfway worked.
The food was fair at best and very expensive.
The beach is small but has a nice area for kayaking. Would be nice to have the cushions on the beach chairs taken up each afternoon so that they aren't wet and sandy in the morning. Lots of empty glasses and trash left around the chairs as well. Of course, guests should also clean up after themselves.
The area is far from anything, so transportation to an off property restaurant will cost between $50 and $70 round trip. That's not specific to the Coyaba, transporation is expensive all over Jamaica.
For some folks, the hotel is perfect..we like a few more options for activities, entertainment and dining. We spent the first part of our visit in a small BandB, and wanted to give a "resort" a try to see all parts of the vacation spectrum in Jamaica. Not a bad stay, just not as nice as we expected.