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“good ocean room but...” 2 of 5 stars
Review of Coyaba Beach Resort

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Coyaba Beach Resort
4.0 of 5 Resort (All-Inclusive)   |   A1 | Rose Hall Main Road, Montego Bay 000, Jamaica   |  
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Hotel amenities
Ranked #16 of 63 hotels in Montego Bay
Philadelphia, Pennsylvania, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“good ocean room but...”
2 of 5 stars Reviewed June 25, 2013

I stayed in Coyaba for three nights.

One thing happened the second day made me feel really disappointed.

Me and my friend got stolen a total of 230 US dollars through the "horse riding in the sea" trip that we registered at the resort front door.
The bus driver picked up us in the hotel, before we got off the bus, the driver said we need to leave all stuff in the bus, we did what we've been told because we trusted the driver and the resort, but when we back to the bus, our money got stolen.
We argued with the resort but the staff said they don't response for anything, the only thing we can do is to call the police!! TO CALL THE POLICE?? We were plan to leave the next day!!!! They didn't even try to to contact the bus driver!!! They all knew the driver's name!!! When we asked how can we call the police, they said "well, it may cost you 20 dollars to get a taxi to go to the police station" !!!!!!!!
The staff's attitude was okay, but I feel like they could invesgate much much more on this....

Besides this, the ocean view room was good, food was okay, the room service were fine too.. But I won't come back again for sure..

Room Tip: ocean view room
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  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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490 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Spanish first
  • Any
English first
Leiden, The Netherlands
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 21, 2013

There's only one thing you can do after staying at Coyaba, and thats coming back asap.

The food menu is great, different theme's every night and all a la carte. I recommend you take the all inclusive plan, it will save you heaps of money if you want to enjoy every meal at the hotel.

I have never met such friendly hotel staff, they go out of their way for you. Friendliness is something really familiar for any Jamaican, which we experienced off the hotel grounds. The beach is really nice, so is the pool. Three restaurants provide excellent service, and live music performed by Jamaican musicians was provided at every dinner.

Only 50 rooms here, so don't expect the mass entertainment you might encounter at RIU, Sandals, Iberostar or others. Go to Coyaba to relax and endulge yourself in Jamaican hospitality.

We had a deluxe room with garden view, which actually had more sea view than garden view.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syracuse, New York
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed June 17, 2013

INTRO
-My gf and I stayed in Coyaba Resort for 2 nights during our first time visit to Jamaica. It was overall a pleasant experience at a decent boutique hotel.

PROS
-Clean rooms, great views of the ocean.
-Beach is quiet, clean, safe (constant security guards patrolling the beach). This is definitely a plus as we noticed that other beaches in Negril did not have any control over the numerous vendors that approached tourists. Don't expect amazing underwater views in this beach.
-Tea/sandwiches provided in the afternoon were decent
-Safety: we felt VERY safe at the hotel, no problems with security.

CONS
-Horrendous location if you are looking to explore outside of the resort. You NEED a car or rental to get ANYWHERE. It is a $25 ONE WAY trip to the Hip Strip. Other locations (Luminous Bay, Rose Hall, etc. are all over 30 min away and require a taxi). This is nothing like Negril where you can simply walk to the open beach!
-We paid approx $200 for the room but had another $50 fee added on to the cost since it was for two people rather than 1 person. I found this ridiculous as it was not detailed ahead of time. An outrageous and unnecessary cost.
-EXPENSIVE resort food. We did not buy a single meal, rather I highly recommend walking two stoplights down the main road to Scotchie's to get REAL Jamaican food. I spent approx $20 and ordered - Jerk Chicken, Jerk Pork, Chicken Sausage, Pork Sausage, AND two sides with drinks. An absolute fantastic deal.
-There is NO free breakfast. You have to pay for EVERYTHING! You at least get a free breakfast anywhere else in smaller venues (Hilton, Hampton, Days Inn, etc.)
-OK pool and jacuzzi. The bartender makes a poor pina colada.

CONCLUSION
-Overall we had a pleasant time at Coyaba, however, we strongly feel the high rates (room cost, food cost, etc.) do not justify the services provided. We recommend this hotel with reservations. We would likely consider the number one ranked Iberostar if we were to go to Jamaica again. The reason - if you're going to spend over $250 at Coyaba, you might as well spend a little more on the number one Iberostart and maximize the benefit and quality of your vacation.

Please email if you have questions, and as always - safe travels!

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BELGIUM
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed June 6, 2013

Just back from a week stay at Coyaba Beach
Some mixed feelings about this hotel!
Location
+ private, near to the airport
- next to main road A1 , quite some noise of the traffic, even on the beach!
- need a rental car or taxi to go anywhere
Beach
+ private , very less waves due to reef in front of the hotel
- not a nice sea to swim , saw not much people swimiming in
- MOSQUITOS and sand flies bite you all over
Rooms
+ good bed, very clean
- small bathroom , very hot when you take a shower because the airco is only working in the room
- safe with a key you have to take care off
Food
+ breakfast ok, lots a la carte choise
+ lunch at the pool area ok for a pizza or a burger , jerk chicken or a grilled fish but not everyday the same quality on preparing
+ diner , as a real Belgian -foodie some mixed ideas, Sometimes had a nice plate but also several times lesser and cold food. Quite certain lot is prepared in advance so if you come later ( after 8 oclock) you have the chance your food is not warm anymore or juicy anymore ( chicken, shrimps...)
Red wine should also be served much colder. Bottles of the house wine are put on the bar instead of cooled somewhere. So the wine takes the temperature of the environment which is at least 10° C too much for red wine.
Pool
clean but small
Staff
not all that friendly and quite visable who of the guests were tipping
General
didn't had the feeling that I was in Jamaica in the hotel due to the location
Went for a 2 day trip to Negril where you have a splendid beach with crystal blue water and seeing Jamaica passing in front of your beachchair (vendors , rasta's...)
If you're looking for a beachfront small boutique hotel, satisfied with a swim in the pool and going after diner directly to your room this hotel will please
you!!!

Room Tip: Block 3 is the best block to avoid road noise. If you don't like stairs try to get a room at gro...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas/Ft. Worth
Top Contributor
73 reviews 73 reviews
50 hotel reviews
Reviews in 51 cities Reviews in 51 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed May 31, 2013

Finally! A charming, good-quality, friendly, non-cheesy resort in Jamaica with decent food and security. I like it!

Coyaba has an updated classic plantation decor that is both attractive and tasteful. It is a small boutique hotel with only three small three-story buildings. I really appreciate that the facility is not only gated, but also has a security guard that actually screens who enters the resort. The gates are not opened to vehicles without a visual occupancy check. For all its positives, security is important in this country.

The staff were not only friendly, but helpful and genuine. Smiley too. They seemed to like each other and the guests. I had the opportunity to meet the resort manager at a reception, and I found him both engaged and invested in the comfort of his guests.

The Coyaba is a solid four-star quality hotel with a friendly staff. A nice place to call home while you are on vacation.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 23, 2013

My wife and I went to Coyaba for our honeymoon....what a fantastic resort. The staff was fantastic, the room was amazing and food was great. Without a doubt this was the most relaxing vacation I've ever had. I will say do go here if it's night life you're looking, it's not that type of resort and you will be disapointed if that's what you are looking for. We can't wait to go back.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leuven, Belgium
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 9, 2013

We stayed ten days in this hotel near Montego Bay in Jamaica. Without any doubt, this is one of the very best hotels we've ever had. The buildings are beautiful, the interior design is a refined 'colonial style', there are many plants and flowers between the buildings which are beautiful and well kept. The staff is very friendly and cooperative. At the back of the hotel is a beautiful and very clean private beach (a magnificent sight!), with possibilities to do water sports (snorkeling, canoe paddling, water biking etc.). The rooms are spacious and very clean. The hotel has other facilities like (2) bars, a shop, spa etc. The hotel only has 50 rooms - which makes it an ideal place for people who prefer rest and tranquility (although there are social activities, but these are never too noisy and never at night). Last but not least (and this is one of the most important merits), the food is really excellent and varied (both Jamaican and 'fusion' kitchen). Not only the evening meals, but also the snacks for lunch and the breakfast are exquisite. It's a pity that beautiful Jamaica and this hotel are so far (we live in Belgium), otherwise we would become regular visitors (who knows, we might go back in some years...). From the hotel, you can make many interesting excursions. In short: we highly recommend this hotel.

Room Tip: (we did not use the 'spa' so we cannot rate it). We think the best rooms are at the back of...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coyaba Beach Resort

Address: A1 | Rose Hall Main Road, Montego Bay 000, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Montego Bay
#6 Business Hotel in Montego Bay
#6 Romantic Hotel in Montego Bay
#9 Family Hotel in Montego Bay
#10 Spa Hotel in Montego Bay
#13 Top resorts Hotel in Montego Bay
#14 On the Beach Hotel in Montego Bay
#14 Luxury Hotel in Montego Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Coyaba Beach Resort 4*
Official Description (provided by the hotel):
Coyaba Beach Resort is an intimate seaside hideaway directly on a private, calm beach. The resort offers 50 guestrooms, three restaurants, watersports, fitness, tennis, spa services, and the service & quality of a small luxury hotel. All rooms feature A/C, TV & VCR, private balcony, CD-radio, coffeemaker, hairdryer, mahogany furnishings, and choice of king bed or two doubles. Connecting rooms for families and handicap facilities available. Experience true Caribbean hospitality in an elegant beachfront setting. ... more   less 
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Also Known As:
Coyaba Beach Hotel Montego Bay
Coyaba Beach Montego Bay

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