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“Just average” 3 of 5 stars
Review of Sunset Beach Resort, Spa & Water Park

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Sunset Beach Resort, Spa & Water Park
3.5 of 5 Resort (All-Inclusive)   |   Montego Freeport Peninsula | PO Box 1168, Montego Bay, Jamaica   |  
Hotel amenities
Ranked #20 of 63 Hotels in Montego Bay
Southampton/London
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Just average”
3 of 5 stars Reviewed March 5, 2013

Needs updating...just an average all inclusive...stayed in rooms overlooking the gardens I'm glad we didn't end up in the towers.
Poor service in the restaurant but generally friendly staff.
Stay here if you for a basic 2/3 star experience.
Too many loud noisy groups!

Room Tip: Ask to stay overlooking gardens/ wedding pagoda not towers!
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  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,475 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (955)
Date | Rating
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  • Portuguese first
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  • Spanish first
  • Any
English first
Riverview, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 3, 2013

my friend and I booked this vacation because it was reasonably priced and it was stated as a 4 star resort. Well, i personally would give it a 2.5 or a 3 tops. It was clean and a fairly big hotel, but they need to do a few things to make it better. The beach was small, you could walk the whole length of it in 5 minutes, there was not enough umbrellas for shade both on the beach and the pool area. The pool area only had to 2!. Speaking of pools, they had 3 of them. 3 small ones not counting the kiddie pool and water slide. The food was another thing. It was very monotonous and everything tasted the same. The staff was not over friendly but managed to crack a smile when you pulled the dollars out. There was no entertainment to speak of and when there was something, it was repetative. One can only watch one juggle for so long. All in all , I personally would not go back to this hotel. If you want peace and quiet and do nothing but lay around all day and be in bed by 7pm this is the place for you. I did enjoy myself on the excursions and tours. They were phenominal!.Thank goodness for the weather, I did get my tan on and my friend and I did make our own fun, but expectations were high on going and very low when we got there...They need to spicen up the place...One more thing...the room....very clean but the bathroom needed some work....water pressure was great thank God, but you couldn't turn around in it. Was so small...Hopefully, my next trip to Jamaica will have a better hotel and be a little more livelier!!!Also, they forgot to mention that this is a non-smoking hotel..

Room Tip: Ask for east side rooms....closer to the beach....and be sure to tell them you DO NOT WANT the rooms...
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 3, 2013

Our family of 5 and another family of 4 traveled to Sunset Beach Resort the week of Feb 9-16.
Room
There are two towers, Sunrise A and Sunset B. We stayed in Sunrise A room A706. This is a One bedroom Suite. Very large room and amazing ocean front view from 7th floor. This is a corner room facing north and you can also see towards the west to Secrets Resort. This was a very good room. King size bed was very comfortable. The fold out sofa was almost unacceptable, frame was broken and the mattress was a hundred years old. That being said our two lightest children slept fine on it (45-75 lbs). No adult could have slept on this. We also had a cot, this was very hard, but our 12 yr old slept fine and we could have asked for two more cots to replace the sofa bed.
Food and Beverage
Food quality was very good. Not a lot of variety at the buffet, but everything was predictably good. Never had a problem getting an ocean view table for our group of 9. The Asian and Italian restaurants were excellent and the Caribbean was good but with less choice for the kids. If you enjoy wine you should stop at the Mega Mart on the way to the resort or buy wine from the guest service desk. The house wine is of very poor quality with swampy after taste. The beer selection is Red Stripe on tap only. Sometimes the keg was good and sometimes very bad. Not such a big impact on our vacation but could be if this was a group adult vacation.
Pools and Beaches
Our kids aged 6-12 loved the water park. Be warned the cement and tile decking around the lazy river is extremely slippery when wet. Several people took falls. We were always able to get lounge chairs in an area of our choice. There are several smaller beach areas. Lots of access to sea life. Pack your snorkel and water shoes. There are lots of sea urchins and some jelly fish, be aware. Amazing snorkelling very close to shore and especially near the sea wall breakers. The water temp in both the pools and ocean was excellent. The beach and pools were cleaned daily.
Staff
Most of the staff were friendly, polite and did a great job. Notably our house keeper Cheryl, who took good care of the 7th floor of Sunrise A Tower. Service in the restaurants and bars was usually good. A smoker in our party was approached on several occasions for a spare cigarette by staff at the resort which we found to be somewhat unprofessional and annoying.
Entertainment
We found the entertainment staff to be very good. They were engaging and friendly. The evening shows at the main stage were good, entertaining and what you would expect.
Vow Renewal
While here we renewed our wedding vows. We purchased the I Do Take Two package, we found this to be very good value. Tanesha made the planning of this very easy. The flowers were very nice, cake was delicious, the minister was nice, the beach location was awesome.
Photo Shop
This department definitely needs improvement. The manager Miss Morgan is brutal, she seriously needs customer service training. I realize she is there to enforce the very strict rules of the photo shop and to make money, but she is unreasonable and not at all pleasant to deal with. You are probably best off to just take your own photos. Also found it odd that one of the photographers would ask us to get him drinks from the bar?
Overall
We would not hesitate to return to this resort. Good value for a family vacation. The kids really enjoyed this resort and generally the good outweighs the minor complaints.

Room Tip: There are two towers, Sunrise A and Sunset B. We stayed in Sunrise A room A706. This is a One bedroo...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 2, 2013

I'll make this review rather short because we didn’t encounter any complications to describe and second, reviews already posted are quite exhausting. Pleasantly surprised by all Jamaicans we met there. Personally after spending one week there in mid December 2012 I would ignore really bad and really good reviews. Obviously these reviews go for some reasons overboard. We encountered more issues with some quests in whole but especially with quests from Russia than issues with staff. Like taking food to pool area or beach and leaving dirty dishes there. Leaving disgusting mess under tables in buffet. Wasting large quantities of food. Unnecessary noisy conversations in buffet. Moving beach furniture and leaving it in the water. Arrogant to staff, which is very pleasant and doesn’t deserve it. We stayed there for a week and with one excursion to working plantation and second excursion swimming with dolphins we were pretty entertained. Beach is not the greatest but I think it is good for kids. Entertainment is on poor side. Room we got was on second floor in two storey building on north side, wasn’t new but freshly painted and very clean. Hot and cold water always running with good pressure. Food wasn’t exceptional but acceptable. Bars well supplied. There is tip free policy throughout this resort and staff is not permitted to display containers for tipping or expect tipping so we tipped discreetly not to get them in trouble. Transfers from and to airport were trouble free. Good value for price we paid. Three and half star rating is right on. Would go back but too many places to visit elsewhere. Hope this review helps.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 1, 2013

We chose this place because we wanted a good value for a quick three night holiday getaway. Did not want to break the bank but wanted something decent.

Pros:
--Got a deal for $500 per person for three nights including plane and hotel all-inclusive.
--Got upgraded to a oceanfront villa room which was amazing, steps away from the beach to the bar. The east was very nice, quiet, close to the beach. I suspect I was upgraded because I flashed a lot of cash but I was only trying to take cash to put into my wallet After paying the taxi, not trying to bribe anybody. Simple probable misunderstanding and worked to my luck!
--All inclusive buffet decent, Breakfast was great with fresh made omelette , lunch was average, didn't try dinner. Jerk chicken at the beachside grill!
--Fine dining (included) at the Chinese & italian restaurant were pretty good. Another night big Beachside BBQ for everybody which was also quite nice with entertainment.
--Blue clean Caribbean water, nice beach, enough beach chairs although did have to be vigilant snagging one relatively early
--Lots of kids activities although we were there as couples
--Drinks readily available at all the bars

Cons:
--Most of the staff is relatively friendly. occasionally a few can be lazy but overwhelmingly positive.
--Our review is positive because we were in a beachfront villa. The rooms in the towers seemed mediocre and I imagine if we were in one of those rooms it would've been a subpar trip.
--Wanted to take an excursion to the luminescence water . Concierge lady just didnt really care for us because it was not one of the more popular trips. She really did not want to make any effort to direct us in the right way. Terrible saleswomen.
-- tipping few bucks here and there Can get you quicker service or to circumvent the rules if necessary..$$. However we really Didn't think it was necessary, Most of the staff is great.
--wifi. Was $30 for the week $15 per day. Luckily we Got free signal from the neighboring hotel in our room!

Room Tip: East 101-108 beachside villas are best!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 1, 2013

Hubby and I went to the Sunset for our late honeymoon/vacation. Had an amazing time, We had a rough start to the beginning of our vacation. Our flight was delay for a couple hours when we arrived at the Pearson's airport . I've booked the sunset surprise as it was a great deal at the time with sunwing, I contacted the travel agency a week before departure to find out about which hotel we were going to stay at as we could have either ended up going to Sunset Jamaica Grande in Ochos Rios or Sunset Beach Resort in Montego Bay and would only find out a week prior to departure.

I was told by the rep that we would be staying in Montego Bay. When we arrived at the Montego Bay's airport we were taken to Sunset Beach. At Sunset Beach we found out from the front desk that we were suppose to go to Sunset Jamaica Grande in Ochos Rios, even though all our document says Montego Bay on it. What a surprised that was! Hubby said " this is why they call it the sunset surprise. 'Surprise you're at the wrong hotel'"

Hubby and I were a bit upset as we were tired and hungry and now we would have to wait for someone to get us and drop us off in Ochos Rios which was an one and a half hour away. Stacey-Ann the front desk customer service rep went out of her way to fixed our situation. She got us a room at Sunset beach and also gave us an upgraded room. Our room was B1010 in the sunset tower, it's an oceanfront room, the view was terrific. Sunwing somehow messed up our booking.

The hotel is a bit dated, but well-kept. No refrigerator in the room however did wish that they had one in our room. We took the taxi to the market and felt totally safe with our driver Gregory. Jaqueline and Byron were our favorite bartenders. Jacqueline was our daytime bartender while Byron was our nights during most of our stay. The food was good, plenty of selection to choose from. Staff were very friendly. The bed was fairly comfortable, however no bed is quite like the one that is your own. Didn't enjoy the a la carte too much as service was a bit slow for my liking.

Overall had an awesome time!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 28, 2013

Rooms are dated but clean, beds are too firm, food is good but repetitive and not a lot of variety, grounds are pretty, water park is small consisting of 2 slides and a lazy river which is enough to keep the kids busy but it is not well maintained. Biggest issue is that this is supposed to be a non smoking resort with 2 designated smoking areas but smokers are everywhere and staff does nothing to correct the problem. We could not walk on the beach or open our beautiful oceanfront balcony door due to the constant smell of cigarette smoke. The children's water park also had smokers all around. It is a shame that they do not enforce their own non smoking policy. I have been to this resort twice and had the same problem with smokers everywhere both times.

Room Tip: Towers are closer but noisier. Garden rooms and oceanfront cabanas are farther away from the main ho...
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunset Beach Resort, Spa & Water Park

Address: Montego Freeport Peninsula | PO Box 1168, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Montego Bay
#14 On the Beach Hotel in Montego Bay
#16 Top resorts Hotel in Montego Bay
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sunset Beach Resort, Spa & Water Park 3.5*
Number of rooms: 306
Official Description (provided by the hotel):
Consists of two 10-story Sunrise and Sunset Towers. ... more   less 
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Also Known As:
Sunset Beach Resort Jamaica
Sunset Beach Jamaica
Sunset Beach Montego Bay
Sunset Beach Resort Spa Montego Bay
Sunset Beach Resort And Spa Jamaica
Beach Resort Sunset
Sunset Beach Resort Montego Bay Jamaica
Sunset Beach Resort Spa Jamaica
Montego Bay Sunset Beach Resort

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