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“Friendliest staff” 5 of 5 stars
Review of Half Moon, A RockResort

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Half Moon, A RockResort
4.5 of 5 Resort (All-Inclusive)   |   Rose Hall, Montego Bay, Jamaica   |  
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Ranked #3 of 63 Hotels in Montego Bay
Certificate of Excellence 2014
1 review
“Friendliest staff”
5 of 5 stars Reviewed yesterday NEW

A very good first visit staying in Hibiscus Suites , weather cloudy, windy and wet to start with but settled down. The staff the best we have ever met especially Vash and the girls in the Sea Grape bar and all the staff in the Sea Grape restaurant and the Italian especially David who was very helpful. The golf course was top class, very well kept and a very fair test , with the nicest staff you could ever meet and our caddy Buntin the most patient man , played Cinnaman Hill and the White Witch both interesting courses but badly organised and far too slow that we walked off both . Rooms excellent with plenty of space and opened up onto the beach . All in all a great success

  • Stayed February 2015, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,336 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (399)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

I wrote a previous review which I subsequently removed because I had written it only after 2 days at the resort. We had a week of clouds, some rain and lots of wind. That is hard to stomach when you come to the island to lie around in the sun. That being said, we had a wonderful week at Half Moon. The main reason is because of the amount of activities that the resort offers, which I imagine is unique on Jamaica. Our two small girls thrived at the kids club and brought home wonderful projects! The family played chess on the giant chessboard by the sea. We rode horses into the ocean, took jumping lessons, the kids rode ponies. We played tennis and golf. We went to the spa and we pet dolphins. There was so much to do that prevented us from getting bored or frustrated by the weather. Excellent food was found even for us vegetarians. I especially recommend the restaurant 'Prakash' for the vegetarian guest.

  • Stayed January 2015
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bayside, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

I arrived to a villa at the half moon resort with my family and friends welcomed by all the staff with beverages and help. In total, we were a group of ten people from ages 50, 26, 16, 14, and 13 years olds.. We had a maid, butler, and cook for our villa. They were there every day and always on call if needed.

I met a polite and super helpful butler named Leon Campbell. He made this trip one of our best trips to Jamaica. I didn't get to stay long but he managed to compact all the activities I wanted to do in only a few days. I've been to Jamaica five times before at other various resorts in Ocho Rios, Montego Bay, and Negril. Leon was polite, attentive and always available to answer any questions or address any concerns. He scheduled activities for all of us separately or together during they day, such as at the spa, dinners, shopping excursions or even to the glistening waters or nightlife. Anything already booked, he knew people and made it happen. He catered to us by getting our own caddies or offering to drive everywhere and even cleaned in the villa. It was so easy to just whatsapp him on the wifi included on the resort. The chef was unable to make something we requested, and somehow he got it for us. Some of us were west indian so we love Jamaican food. I'd love to say thank you especially to him for making this trip so speacial. He made everything I wanted for this trip possible and even stayed late to make sure we were all happy. I travel about once a month for the past couple of years, I also have traveled to over about 30 different countries and islands. I was completely impressed by this vacation and him. Thank you Leon and Half Moon for making this such a wonderful trip!! See you again soon.

  • Stayed February 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We, our children their spouses and children, (11 in all) stayed in villa 57. The fabulous staff, Anthony, Lezetia and Angela made our vacation memorable. Anthony took care of everything from making a fabulous rum punch to restaurant reservations, to anything we needed. Lezetia's cooking was so good that we (Anthony) cancelled one of our restaurant reservations so we could enjoy another one of her delicious dinners in the villa. Angela kept the villa clean and efficiently took care of our laundry every day. Next time we won't have to pack as much.
The Half Moon itself is a great resort. The pool and beach were lovely and relaxing. The restaurants were very good and the service across the entire property was friendly and professional.
We will definitely return.

  • Stayed February 2015
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My first time here and I loved it from house keeping to dinning and even watersports and specifically remember one who is making my stay a memorable one "Troy". The atmosphere and staff are lovely I look forward to my next stay later down in the year.

Stayed March 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medfield, Massachusetts
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

14 of us, including 7 kids ranging from 2 – 9, had a wonderful time in one of the Half Moon villas. The villas are not super luxurious and could use some updating, but we didn’t care. The set-up for us was perfect – each family had their own very spacious bedroom (large enough to fit an additional cot and crib) and ensuite bathroom. The villa’s swimming pool was a decent size for the kids to splash and play, and there was a nice common space with comfy seating and a TV. The resort itself is quite spread out, but we had two 6-seater golf carts, which were fun and easy to use. We enjoyed going to the main “sunset” beach as it had access to the beach bar and better swimming, and also the more secluded “sunrise” beach, which was wider and better for kids running around and playing.

The highlight for us, and the reason for the 5 stars, was the staff. Joy (our chef), Rochester (our Butler) and Paula (our house-keeper) were beyond fantastic.

Joy’s cooking was out of this world. Her food was better than any restaurant, and much healthier too! She made us amazing breakfasts with eggs, bacon, sausage, freshly baked muffins, pancakes, toast and more! Dinners were spectacular and we feasted on her specialties all week like steamed fish, BBQ chicken, shrimp, conch and different varieties of rice and veggies. She was so receptive to our requests, and she didn’t mind making kid friendly meals as well (her mac ‘n’ cheese pie and hot dog spaghetti were favorites!). We will be talking about Joy’s food, and trying our best to re-create it, for years to come!

Rochester took care of our family during our stay with 5-star service – he was so friendly, optimistic and always made us smile. Several times he picked up on things that we might have mentioned in casual conversion and surprised us with them at the villa. For example, we mentioned how we had some great Rum Punches at the beach bar…next thing we know, he’s whipped up a batch for us to enjoy. He did the same thing for our kids when they said how much they liked the “mudslides”, even sending them off with one last drink before we left on our final day. On our final night he set up a Pottery Barn-like dinner outside by the pool with candles and lanterns, which was very special. He catered to our every need, and was just a delight to be around.

Paula was a tireless worker, as we were not the cleanest group! Our rooms were always cleaned impeccably, and she would wait until we’d leave the villa in the morning, so she wouldn’t disturb us. The best part was her laundry service – anything that you put into your hamper in the bathroom was whisked away in the late morning, and returned in the afternoon freshly washed and folded to your room. It was incredible! She always kept a friendly smile and lent a hand to Joy and Rochester as well.

All three of them quickly got to know us by name and also quickly learned our individual likes and dislikes. By the end of the trip, it was like they were part of the family and the kids were having a blast with them. A week later and the kids are still talking about them daily. It was so sad to leave them, but we thank them for their wonderful service and memories.

Do yourself a favor when you book a villa – request Joy, Rochester and Paula as your team!!

  • Stayed February 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hampshire
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Do you now how when you try to re-create a magnificent experience that you've had, it sometimes falls short? Well, that is not the case with Half Moon! We had the pleasure of visiting this amazing resort two years ago and had found ourselves longing to go back. However, our MO of travel is to not go back to the same place twice because there are so many beautiful places in the world to visit. Well, we gave in to our desire to again visit Half Moon and spent several days there last week. I am happy to say it was just as magnificent the second time as it was the first! The grounds are gorgeous, the food fabulous and the staff makes it their priority for their guests to have a wonderful experience. We have been to several resorts throughout the Caribbean and this remains at the top of our list!

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Half Moon, A RockResort

Address: Rose Hall, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Montego Bay
#3 On the Beach Hotel in Montego Bay
#3 Spa Hotel in Montego Bay
#3 Business Hotel in Montego Bay
#3 Luxury Hotel in Montego Bay
#5 Family Hotel in Montego Bay
#7 Romantic Hotel in Montego Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Half Moon, A RockResort 4.5*
Number of rooms: 388
Official Description (provided by the hotel):
Nestled on a two-mile, crescent-shaped beach on Jamaica's northern coast, Half Moon, A RockResort, is truly paradise found. This spectacular, 400-acre luxury resort features pristine, whitewashed cottages surrounded by beautifully landscaped gardens and the sparkling Caribbean Sea beyond.Expertly combining Old World charm and elegant modern touches, Half Moon offers 197 guest rooms and suites, and 31 private four- to seven-bedroom villas. Its world-class amenities include the renowned Fern Tree Spa, an 18-hole signature golf course, a Dolphin Lagoon, fitness centre, equestrian centre and more. With its spectacular seaside location, rich Caribbean heritage, warm and attentive staff and exceptional array of amenities, it's no wonder that this iconic Jamaican destination has set the standard for luxury Caribbean resorts for 60 years. ... more   less 
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Also Known As:
Half Moon, a Rock Hotel Montego Bay
Half Moon Jamaica
Half Moon Resort Jamaica
Half Moon Bay Jamaica

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